Allied Public Adjusters
Training and Development Specialist
Allied Public Adjusters, Newport Beach, California, us, 92659
Training and Development Specialist
Join us at Allied Public Adjusters, a high‑performance organization dedicated to setting the gold standard in property damage claims representation. Since 1997 we have combined state‑licensed expertise with an elite in‑house team of legal professionals, construction estimators, accountants, and adjusters. We don’t just process claims—we fight for the truth.
If you’re ready to design and deliver training programs that elevate technical expertise, operational excellence, and client service standards across all business units, this is your opportunity.
Core Values: We Show Up with GRIT
Go‑Getters – we pursue truth and fairness with speed and expertise.
Relationship Builders – we nurture respectful relationships and challenge insurers when necessary.
Intelligent Experts – we aim for mastery of our crafts and collaborate to strengthen the team.
Truth Champions – we pursue truth above all else, championing client interests.
Role We are seeking a Training and Development Specialist to own the design, delivery, and optimization of training programs for every department – Claims, Legal, Loss Measurement, Client Success, Sales, and Operations. This in‑person role is based in Glendale or Newport Beach, CA with occasional travel between offices.
Responsibilities
Conduct needs analysis by consulting with management to identify evolving training requirements due to changes in policies, procedures, regulations, and technologies.
Design and deliver onboarding and advanced training for all business units.
Develop instructional strategies using diverse methods such as individual coaching, group instruction, workshops, simulations, and e‑learning.
Create specialized programs including leadership development, safety and compliance, sales techniques, technology adoption, and refresher courses.
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Lead training sessions (virtual and in‑person) covering SOPs, claim handling, estimating, negotiation, compliance, and leadership development.
Continuously update materials to reflect current laws, carrier procedures, and company standards.
Assess employee skill level through observation, audits, and feedback from managers.
Coordinate with external vendors for specialized training programs when needed.
Develop and maintain instructional software and digital learning tools for scalable training delivery.
Track and report on training completion, engagement, and post‑training performance metrics.
Within Your First Year You Will Have
Designed and implemented a comprehensive training framework covering all business units.
Reduced onboarding ramp‑up time by 30%, enabling new hires to reach full productivity faster.
Launched advanced technical and leadership development programs that directly improve operational KPIs.
Created a centralized training repository with updated SOPs, compliance guidelines, and interactive learning modules.
Established a performance‑driven feedback loop, using audits, assessments, and manager input to refine training content.
Delivered measurable improvements in operational efficiency, including faster claim submission timelines and higher estimate audit scores.
Built a scalable multi‑modal training system incorporating classroom, virtual, and on‑demand learning.
Improved technology proficiency across departments by increasing adoption of software tools and systems by 20%.
Developed and launched leadership development programs that prepare high‑potential employees for advancement.
Qualifications
Bachelor’s degree or equivalent experience in insurance or a related field.
5+ years of experience in property insurance claims or operational training.
Strong expertise in policy interpretation, estimating software (Xactimate, Symbility), and claim documentation.
Proven experience in training, coaching, or team leadership within the insurance industry.
Excellent communication, facilitation, and content development skills.
High attention to detail and ability to translate complex concepts into practical learning.
Proficiency in Microsoft Office and Adobe Creative Suite.
Comfortable working under strict deadlines and driven by performance metrics.
Salary
Base Salary: $110,000 – $120,000 plus up to 10% bonus.
Benefits
401(k) with 3% non‑elective contribution.
Health, dental and vision insurance, plus voluntary selections.
Car and phone allowance.
Generous paid holidays and paid time‑off.
Opportunities for career advancement and professional growth.
Why Join Allied? We are not just another company – we are a team of passionate professionals committed to advocacy, fairness, and truth. As our Training and Development Specialist, you will have the autonomy and impact to shape the future of our workforce while driving operational excellence. If you are obsessed with mastery, performance, and results, we want to hear from you!
#J-18808-Ljbffr
If you’re ready to design and deliver training programs that elevate technical expertise, operational excellence, and client service standards across all business units, this is your opportunity.
Core Values: We Show Up with GRIT
Go‑Getters – we pursue truth and fairness with speed and expertise.
Relationship Builders – we nurture respectful relationships and challenge insurers when necessary.
Intelligent Experts – we aim for mastery of our crafts and collaborate to strengthen the team.
Truth Champions – we pursue truth above all else, championing client interests.
Role We are seeking a Training and Development Specialist to own the design, delivery, and optimization of training programs for every department – Claims, Legal, Loss Measurement, Client Success, Sales, and Operations. This in‑person role is based in Glendale or Newport Beach, CA with occasional travel between offices.
Responsibilities
Conduct needs analysis by consulting with management to identify evolving training requirements due to changes in policies, procedures, regulations, and technologies.
Design and deliver onboarding and advanced training for all business units.
Develop instructional strategies using diverse methods such as individual coaching, group instruction, workshops, simulations, and e‑learning.
Create specialized programs including leadership development, safety and compliance, sales techniques, technology adoption, and refresher courses.
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Lead training sessions (virtual and in‑person) covering SOPs, claim handling, estimating, negotiation, compliance, and leadership development.
Continuously update materials to reflect current laws, carrier procedures, and company standards.
Assess employee skill level through observation, audits, and feedback from managers.
Coordinate with external vendors for specialized training programs when needed.
Develop and maintain instructional software and digital learning tools for scalable training delivery.
Track and report on training completion, engagement, and post‑training performance metrics.
Within Your First Year You Will Have
Designed and implemented a comprehensive training framework covering all business units.
Reduced onboarding ramp‑up time by 30%, enabling new hires to reach full productivity faster.
Launched advanced technical and leadership development programs that directly improve operational KPIs.
Created a centralized training repository with updated SOPs, compliance guidelines, and interactive learning modules.
Established a performance‑driven feedback loop, using audits, assessments, and manager input to refine training content.
Delivered measurable improvements in operational efficiency, including faster claim submission timelines and higher estimate audit scores.
Built a scalable multi‑modal training system incorporating classroom, virtual, and on‑demand learning.
Improved technology proficiency across departments by increasing adoption of software tools and systems by 20%.
Developed and launched leadership development programs that prepare high‑potential employees for advancement.
Qualifications
Bachelor’s degree or equivalent experience in insurance or a related field.
5+ years of experience in property insurance claims or operational training.
Strong expertise in policy interpretation, estimating software (Xactimate, Symbility), and claim documentation.
Proven experience in training, coaching, or team leadership within the insurance industry.
Excellent communication, facilitation, and content development skills.
High attention to detail and ability to translate complex concepts into practical learning.
Proficiency in Microsoft Office and Adobe Creative Suite.
Comfortable working under strict deadlines and driven by performance metrics.
Salary
Base Salary: $110,000 – $120,000 plus up to 10% bonus.
Benefits
401(k) with 3% non‑elective contribution.
Health, dental and vision insurance, plus voluntary selections.
Car and phone allowance.
Generous paid holidays and paid time‑off.
Opportunities for career advancement and professional growth.
Why Join Allied? We are not just another company – we are a team of passionate professionals committed to advocacy, fairness, and truth. As our Training and Development Specialist, you will have the autonomy and impact to shape the future of our workforce while driving operational excellence. If you are obsessed with mastery, performance, and results, we want to hear from you!
#J-18808-Ljbffr