Royal Caribbean Group
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation‑industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group’s Celebrity Cruises Brand has an exciting career opportunity for a full‑time Senior Analyst, Destination Experience on the Hotel Operations Team reporting to the Senior Manager, Destination Experiences.
This position will work onsite in Miami, Florida.
Position Summary In this position, you would be responsible for examining and evaluating data to uncover critical insights related to the performance and operational protocols of the Destination Experiences Department. This position supports the Onboard Destination Experiences concepts by overseeing the development of guest experience playbooks, tracking the entire guest journey pre‑cruise and onboard, and managing the scheduling process of the Destination Experiences portfolio. By analyzing data from various sources, this role aims to address challenges and capitalize on opportunities within key business lines, including Shore Excursions Operations, Ship Excursions Operations, Transfers by Celebrity, Groups and Private Journeys, and other emerging initiatives aligned with the brand's goals. You would evaluate and monitor the results of all associated experiences from revenue and guest satisfaction metrics to continually evolve and improve the various programs. This role is essential in the development, marketing, scheduling, planning, implementation, and inventory management of Destination Experiences Operations for Celebrity Cruises.
Essential Duties and Responsibilities
Data Collection and Cleaning: Gather data from various sources, including Hybris, SharePoint, Medallia, and Power BI, ensuring accuracy and completeness through cleaning and preprocessing.
Data Analysis: Analyze data sets to identify trends, patterns, and insights that can inform business decisions and support new initiatives.
Reporting: Create comprehensive reports and visualizations to present findings to stakeholders clearly, creatively, and concisely.
Collaboration: Work closely with different business partners to understand their data needs and provide analytical support tailored to specific objectives. Work with multiple departments to ensure alignment, consideration and focus on destination experiences.
Guest Experience Playbooks: Oversee the development of guest experience playbooks, ensuring alignment with the Destination Experiences concepts and enhancing the overall guest journey.
Guest Journey Tracking: Track the entire guest journey, pre‑cruise and onboard, to identify opportunities for improvement in the guest experience.
Scheduling Management: Own and manage the scheduling process of the Destination Experiences portfolio, ensuring effective planning and implementation.
Data Modeling: Develop and maintain data models that support business requirements and enhance data accessibility for stakeholders.
Statistical Analysis: Apply statistical methods to interpret data and draw valid conclusions that inform operational strategies.
Tool Proficiency: Utilize analytical tools and software (such
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We are proud to be the vacation‑industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
Royal Caribbean Group’s Celebrity Cruises Brand has an exciting career opportunity for a full‑time Senior Analyst, Destination Experience on the Hotel Operations Team reporting to the Senior Manager, Destination Experiences.
This position will work onsite in Miami, Florida.
Position Summary In this position, you would be responsible for examining and evaluating data to uncover critical insights related to the performance and operational protocols of the Destination Experiences Department. This position supports the Onboard Destination Experiences concepts by overseeing the development of guest experience playbooks, tracking the entire guest journey pre‑cruise and onboard, and managing the scheduling process of the Destination Experiences portfolio. By analyzing data from various sources, this role aims to address challenges and capitalize on opportunities within key business lines, including Shore Excursions Operations, Ship Excursions Operations, Transfers by Celebrity, Groups and Private Journeys, and other emerging initiatives aligned with the brand's goals. You would evaluate and monitor the results of all associated experiences from revenue and guest satisfaction metrics to continually evolve and improve the various programs. This role is essential in the development, marketing, scheduling, planning, implementation, and inventory management of Destination Experiences Operations for Celebrity Cruises.
Essential Duties and Responsibilities
Data Collection and Cleaning: Gather data from various sources, including Hybris, SharePoint, Medallia, and Power BI, ensuring accuracy and completeness through cleaning and preprocessing.
Data Analysis: Analyze data sets to identify trends, patterns, and insights that can inform business decisions and support new initiatives.
Reporting: Create comprehensive reports and visualizations to present findings to stakeholders clearly, creatively, and concisely.
Collaboration: Work closely with different business partners to understand their data needs and provide analytical support tailored to specific objectives. Work with multiple departments to ensure alignment, consideration and focus on destination experiences.
Guest Experience Playbooks: Oversee the development of guest experience playbooks, ensuring alignment with the Destination Experiences concepts and enhancing the overall guest journey.
Guest Journey Tracking: Track the entire guest journey, pre‑cruise and onboard, to identify opportunities for improvement in the guest experience.
Scheduling Management: Own and manage the scheduling process of the Destination Experiences portfolio, ensuring effective planning and implementation.
Data Modeling: Develop and maintain data models that support business requirements and enhance data accessibility for stakeholders.
Statistical Analysis: Apply statistical methods to interpret data and draw valid conclusions that inform operational strategies.
Tool Proficiency: Utilize analytical tools and software (such
#J-18808-Ljbffr