World Insurance Associates LLC
Senior Associate Account Manager, Employee Benefits - Miami, FL
World Insurance Associates LLC, Miami, Florida, us, 33222
Senior Associate Account Manager, Employee Benefits - Miami, FL
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Summary Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees across more than 210 offices in North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview Our Senior Associate Account Manager provides general account support and customer service to a roster of multinational clients. You will navigate our Benefit Administration Tool to assist customers with their benefits enrollment needs and support a dynamic team in a growing organization that works with diverse, global organizations.
Essential Duties And Responsibilities
Support the account management team in resolving day‑to‑day customer inquiries and escalating eligibility and member claim issues.
Develop and leverage knowledge of customer needs to deliver world‑class service.
Maintain accurate customer files and records for reference and office use.
Assist in managing the end‑to‑end process for customer interactions and carrier relationships.
Keep management informed of customer or carrier issues.
Participate in weekly client meetings.
Support the annual Open Enrollment process.
Qualifications
Bachelor’s Degree preferred.
3+ years of experience in the health insurance industry at an insurance carrier or employee‑benefits brokerage.
Excellent communication, customer service, and sales negotiation skills.
Life & Health License (preferred).
Proficiency with MS Office: Word, Excel, and PowerPoint.
Self‑motivated with a sense of urgency and ability to meet deadlines.
Effective written and verbal communication, active listening, and problem‑solving skills.
Ability to multitask, prioritize, work independently, and exercise discretion with sensitive information.
Professional demeanor and positive attitude.
Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We are an equal‑opportunity workplace dedicated to providing opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. WIA makes reasonable accommodations for qualified applicants or employees with disabilities, unless such accommodations impose undue hardship.
Compensation We offer a competitive benefits package and variable pay programs. Compensation for this position varies based on experience, responsibilities, and qualifications. Please visit
the careers page
for more details.
To Executive Search Firms And Staffing Agencies World does not accept unsolicited resumes from agencies that have not signed a mutual service agreement. Unsolicited resumes will be considered World’s property and may not result in referral fees.
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Get AI-powered advice on this job and more exclusive features.
Summary Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees across more than 210 offices in North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview Our Senior Associate Account Manager provides general account support and customer service to a roster of multinational clients. You will navigate our Benefit Administration Tool to assist customers with their benefits enrollment needs and support a dynamic team in a growing organization that works with diverse, global organizations.
Essential Duties And Responsibilities
Support the account management team in resolving day‑to‑day customer inquiries and escalating eligibility and member claim issues.
Develop and leverage knowledge of customer needs to deliver world‑class service.
Maintain accurate customer files and records for reference and office use.
Assist in managing the end‑to‑end process for customer interactions and carrier relationships.
Keep management informed of customer or carrier issues.
Participate in weekly client meetings.
Support the annual Open Enrollment process.
Qualifications
Bachelor’s Degree preferred.
3+ years of experience in the health insurance industry at an insurance carrier or employee‑benefits brokerage.
Excellent communication, customer service, and sales negotiation skills.
Life & Health License (preferred).
Proficiency with MS Office: Word, Excel, and PowerPoint.
Self‑motivated with a sense of urgency and ability to meet deadlines.
Effective written and verbal communication, active listening, and problem‑solving skills.
Ability to multitask, prioritize, work independently, and exercise discretion with sensitive information.
Professional demeanor and positive attitude.
Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We are an equal‑opportunity workplace dedicated to providing opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. WIA makes reasonable accommodations for qualified applicants or employees with disabilities, unless such accommodations impose undue hardship.
Compensation We offer a competitive benefits package and variable pay programs. Compensation for this position varies based on experience, responsibilities, and qualifications. Please visit
the careers page
for more details.
To Executive Search Firms And Staffing Agencies World does not accept unsolicited resumes from agencies that have not signed a mutual service agreement. Unsolicited resumes will be considered World’s property and may not result in referral fees.
#J-18808-Ljbffr