Plymouth Housing
Apply for the
Residential Specialist
role at
Plymouth Housing . This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $29.60 an hour. Job Summary
The Residential Specialist (RS) supports Plymouth residents by working as part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma‑informed care, and the ‘housing first’ philosophy. Specific tasks include continuous commitment supporting the well‑being of residents, consistent staff presence in the building 24/7, fostering a sense of community, supporting all functions in the office lobby, providing assistance to residents, and maintaining a safe and clean building environment. Work Schedule
This position requires flexibility. Extra hours and shift changes may be needed due to staff illness, no‑shows, vacations, or open positions to maintain coverage. Night shift, Sunday‑Thursday, 12 am – 8 am. Essential Job Functions
Tenant Services
Operate all functions in the front lobby office: check and log visitors, answer telephones, monitor security systems, direct vendors, and read and reply to emails. Collaborate with internal stakeholders to provide effective support and resources; act as liaison between residents and external service providers; conduct outreach to residents and provide resources as needed. Work with Housing Case Managers and Community Specialists to align tenant services with resident goals; contact outside service providers as necessary. Build strong community relationships with residents through creative and resourceful strategies that build trust and confidence, including helping tenants access resources and teaching life skills. Answer resident questions, address complaints, provide coaching and follow‑up. Partner and problem‑solve to create plans addressing concerns or issues. Assist tenants with unit services, including re‑entry into individual units. Mediates conflict using de‑escalation, conflict mediation and other techniques as needed. Distribute notices, newsletters, brochures, and other materials to residents, ensuring communication accommodates language, cultural, visual or other necessary accommodations. Support off‑site property management by posting notices, outreaching to tenants, assisting with work orders and receiving rent payments. Provide support, guidance and oversight to volunteers and interns as directed by the Residential Services Manager. Building Security & Safety
Maintain building security at all times by monitoring and following safety and emergency procedures, including use of radios. Monitor general access areas for unauthorized guests; intervene on tenants’ behalf, including calling 911. Conduct regular safety/floor checks and promote a safe, positive, and sanitary environment. Intervene in crises, respond to emergencies, and initiate action as required, focusing on harm reduction and trauma‑informed care. Janitorial and Light Maintenance
Perform light janitorial and maintenance tasks in all areas, including units, common areas, front office, restrooms, trash rooms, equipment rooms, and sidewalks. Facilitate access for contractors, repair and service representatives, and vendors. Assist with pest control, including heat treatment for bedbugs. Move building and unit furniture as needed. Administrative
Assist with general support as needed: faxing, distributing mail, making copies, etc. Check all radios at the start and end of each shift. Record significant events involving residents and building operations in daily logs, review logs at shift start, and maintain documentation such as Incident Reports. Maintain confidentiality and privacy of residents and comply with regulatory requirements. Attend staff and team meetings and participate in regular supervision meetings. Practice a cooperative work approach and promote teamwork among co‑workers. Other
Other duties as assigned by Site Director or Residential Services Manager. Essential Job Qualifications
Education
High school diploma, GED, or an equivalent combination of education and relevant work experience. Experience
Previous customer service experience and experience providing services to low‑income households, families, or adults with disabilities. Knowledge, Skills and Abilities
Communicate effectively with diverse groups. Maintain professional boundaries with tenants. Remain calm and work effectively in dynamic and potentially challenging environments. Work independently as well as courteously and effectively in a team. Perform a variety of duties, often changing from one task to another. Excellent written and verbal communication skills. Experience with Microsoft Office (Word, Outlook) and efficient use of databases and technology. Desired Qualifications
Experience with diverse, low‑income, homeless, or special‑needs populations. Previous employment in social services, supportive housing, or mental health. Benefits
Full‑time position with benefits—including medical, dental, and vision insurance; 8 free counseling sessions per clinical issue per year; 21 paid leave days per year; 10 paid holidays; 4 wellness days per year; retirement 403(b); flex spending account; employee assistance program; subsidized ORCA pass; 100 % coverage for basic life insurance and long‑term disability.
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Residential Specialist
role at
Plymouth Housing . This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $29.60 an hour. Job Summary
The Residential Specialist (RS) supports Plymouth residents by working as part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma‑informed care, and the ‘housing first’ philosophy. Specific tasks include continuous commitment supporting the well‑being of residents, consistent staff presence in the building 24/7, fostering a sense of community, supporting all functions in the office lobby, providing assistance to residents, and maintaining a safe and clean building environment. Work Schedule
This position requires flexibility. Extra hours and shift changes may be needed due to staff illness, no‑shows, vacations, or open positions to maintain coverage. Night shift, Sunday‑Thursday, 12 am – 8 am. Essential Job Functions
Tenant Services
Operate all functions in the front lobby office: check and log visitors, answer telephones, monitor security systems, direct vendors, and read and reply to emails. Collaborate with internal stakeholders to provide effective support and resources; act as liaison between residents and external service providers; conduct outreach to residents and provide resources as needed. Work with Housing Case Managers and Community Specialists to align tenant services with resident goals; contact outside service providers as necessary. Build strong community relationships with residents through creative and resourceful strategies that build trust and confidence, including helping tenants access resources and teaching life skills. Answer resident questions, address complaints, provide coaching and follow‑up. Partner and problem‑solve to create plans addressing concerns or issues. Assist tenants with unit services, including re‑entry into individual units. Mediates conflict using de‑escalation, conflict mediation and other techniques as needed. Distribute notices, newsletters, brochures, and other materials to residents, ensuring communication accommodates language, cultural, visual or other necessary accommodations. Support off‑site property management by posting notices, outreaching to tenants, assisting with work orders and receiving rent payments. Provide support, guidance and oversight to volunteers and interns as directed by the Residential Services Manager. Building Security & Safety
Maintain building security at all times by monitoring and following safety and emergency procedures, including use of radios. Monitor general access areas for unauthorized guests; intervene on tenants’ behalf, including calling 911. Conduct regular safety/floor checks and promote a safe, positive, and sanitary environment. Intervene in crises, respond to emergencies, and initiate action as required, focusing on harm reduction and trauma‑informed care. Janitorial and Light Maintenance
Perform light janitorial and maintenance tasks in all areas, including units, common areas, front office, restrooms, trash rooms, equipment rooms, and sidewalks. Facilitate access for contractors, repair and service representatives, and vendors. Assist with pest control, including heat treatment for bedbugs. Move building and unit furniture as needed. Administrative
Assist with general support as needed: faxing, distributing mail, making copies, etc. Check all radios at the start and end of each shift. Record significant events involving residents and building operations in daily logs, review logs at shift start, and maintain documentation such as Incident Reports. Maintain confidentiality and privacy of residents and comply with regulatory requirements. Attend staff and team meetings and participate in regular supervision meetings. Practice a cooperative work approach and promote teamwork among co‑workers. Other
Other duties as assigned by Site Director or Residential Services Manager. Essential Job Qualifications
Education
High school diploma, GED, or an equivalent combination of education and relevant work experience. Experience
Previous customer service experience and experience providing services to low‑income households, families, or adults with disabilities. Knowledge, Skills and Abilities
Communicate effectively with diverse groups. Maintain professional boundaries with tenants. Remain calm and work effectively in dynamic and potentially challenging environments. Work independently as well as courteously and effectively in a team. Perform a variety of duties, often changing from one task to another. Excellent written and verbal communication skills. Experience with Microsoft Office (Word, Outlook) and efficient use of databases and technology. Desired Qualifications
Experience with diverse, low‑income, homeless, or special‑needs populations. Previous employment in social services, supportive housing, or mental health. Benefits
Full‑time position with benefits—including medical, dental, and vision insurance; 8 free counseling sessions per clinical issue per year; 21 paid leave days per year; 10 paid holidays; 4 wellness days per year; retirement 403(b); flex spending account; employee assistance program; subsidized ORCA pass; 100 % coverage for basic life insurance and long‑term disability.
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