Starling
Client Solutions Director – Engine by Starling
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling’s software‑as‑a‑service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate company. Our cloud‑native SaaS platform now enables banks and financial institutions globally to modernise operations and deliver exceptional digital banking experiences.
We are headquartered in London with offices in Dublin, Sydney and Dubai, and have recently launched in North America where we are establishing an East Coast HQ as well as a presence in Canada. This role will ideally be based in the New York metropolitan area. Other East Coast locations will be considered and the role will involve national and international travel.
About the role We are seeking an entrepreneurial and versatile leader who can drive the localisation and implementation of Engine’s platform with North‑American clients, providing guidance and advice around Engine’s capabilities. You will help shape Engine’s product for entry to the U.S. market and play a vital role in shaping Engine’s North‑American growth, contributing to the growth of the client pipeline and working closely with Product Management and Engineering to help shape the product roadmap to support these clients.
The Client Solutions Director will operate as part of the NA leadership team, working closely with our President (North America) and Engine’s global Client Solutions leadership. The individual will tailor our solution for the U.S. (priority) and Canadian markets and lead client programmes from discovery through to build and launch of new banks, underpinned by Engine.
This role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and client implementation.
What you’ll get to do General Management and the day to day
Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the U.S. and Canadian markets with a compelling product and platform.
Maintain a global mindset, learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation.
Stay abreast of current product developments and innovations globally and apply them to the North‑American market.
Help grow our North‑American Client Solutions team.
Expect international travel as part of a fast‑growing team that works globally.
All staff are expected to roll up their sleeves to help deliver great outcomes for our clients.
Our teams work in an Agile way, but with flexibility to adapt to different methodologies depending on the specific client implementation.
Be excited by the potential for Engine’s technology to transform banking in different markets around the world.
Client Discovery & Delivery
Engage prospects and clients for market feedback on product priorities and needs; collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
Collaborate with product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
Lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform.
Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
Business Development
Support early‑stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities such as events and thought leadership.
Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go‑to‑market strategies.
Requirements Your background
Strong client‑centric product mindset and experience in client‑facing roles in banking, consulting, or a technology company (5+ years).
Experience in the U.S. banking sector and development of solutions for the market.
Experience leading the delivery of large‑scale, complex programmes in financial services.
Ability to rapidly understand client problems and present solutions in a structured and informative manner.
Excitement about the potential for Engine’s technology to transform banking in the U.S. and Canada.
Your skills
Inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships.
Can apply a structured approach to complex or ambiguous problems.
Technical aptitude and curiosity.
Self‑motivated and able to work in a highly autonomous environment.
Comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions.
Can adapt communication style to different stakeholders (senior clients, consulting organisations, engineering functions).
Flexible in approach to delivery; teams tend to work hands‑on in an Agile way without being wedded to a particular methodology.
Interview process
Interview with someone from the Client Services team.
Interview with further members of the Client Services team from NA and/or UK.
Final interview with Engine’s North American President and another VP.
Benefits
Medical, Dental, and Vision insurance plan options.
401(k) with company match of 100% of the first 4%.
Company‑paid Long‑Term Disability, and Life and AD&D insurance.
Optional ancillary benefits such as Short‑term Disability, Accident Insurance, Legal & ID Protection, and more.
20 days annual vacation PTO and 11 paid holidays.
Engine by Starling is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
#J-18808-Ljbffr
We are headquartered in London with offices in Dublin, Sydney and Dubai, and have recently launched in North America where we are establishing an East Coast HQ as well as a presence in Canada. This role will ideally be based in the New York metropolitan area. Other East Coast locations will be considered and the role will involve national and international travel.
About the role We are seeking an entrepreneurial and versatile leader who can drive the localisation and implementation of Engine’s platform with North‑American clients, providing guidance and advice around Engine’s capabilities. You will help shape Engine’s product for entry to the U.S. market and play a vital role in shaping Engine’s North‑American growth, contributing to the growth of the client pipeline and working closely with Product Management and Engineering to help shape the product roadmap to support these clients.
The Client Solutions Director will operate as part of the NA leadership team, working closely with our President (North America) and Engine’s global Client Solutions leadership. The individual will tailor our solution for the U.S. (priority) and Canadian markets and lead client programmes from discovery through to build and launch of new banks, underpinned by Engine.
This role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and client implementation.
What you’ll get to do General Management and the day to day
Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the U.S. and Canadian markets with a compelling product and platform.
Maintain a global mindset, learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation.
Stay abreast of current product developments and innovations globally and apply them to the North‑American market.
Help grow our North‑American Client Solutions team.
Expect international travel as part of a fast‑growing team that works globally.
All staff are expected to roll up their sleeves to help deliver great outcomes for our clients.
Our teams work in an Agile way, but with flexibility to adapt to different methodologies depending on the specific client implementation.
Be excited by the potential for Engine’s technology to transform banking in different markets around the world.
Client Discovery & Delivery
Engage prospects and clients for market feedback on product priorities and needs; collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
Collaborate with product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
Lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform.
Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
Business Development
Support early‑stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities such as events and thought leadership.
Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go‑to‑market strategies.
Requirements Your background
Strong client‑centric product mindset and experience in client‑facing roles in banking, consulting, or a technology company (5+ years).
Experience in the U.S. banking sector and development of solutions for the market.
Experience leading the delivery of large‑scale, complex programmes in financial services.
Ability to rapidly understand client problems and present solutions in a structured and informative manner.
Excitement about the potential for Engine’s technology to transform banking in the U.S. and Canada.
Your skills
Inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships.
Can apply a structured approach to complex or ambiguous problems.
Technical aptitude and curiosity.
Self‑motivated and able to work in a highly autonomous environment.
Comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions.
Can adapt communication style to different stakeholders (senior clients, consulting organisations, engineering functions).
Flexible in approach to delivery; teams tend to work hands‑on in an Agile way without being wedded to a particular methodology.
Interview process
Interview with someone from the Client Services team.
Interview with further members of the Client Services team from NA and/or UK.
Final interview with Engine’s North American President and another VP.
Benefits
Medical, Dental, and Vision insurance plan options.
401(k) with company match of 100% of the first 4%.
Company‑paid Long‑Term Disability, and Life and AD&D insurance.
Optional ancillary benefits such as Short‑term Disability, Accident Insurance, Legal & ID Protection, and more.
20 days annual vacation PTO and 11 paid holidays.
Engine by Starling is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
#J-18808-Ljbffr