OPSWAT
Overview
OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that helps public and private sector organizations protect their networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting critical infrastructure. The Position
OPSWAT is seeking a talented, experienced and innovative
Solution Architect
who has worked with multiple CRMs in the past (Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you will be the key leader designing and managing our Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, CX Operations. Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible. What You Will be Doing
Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with NetSuite for billings. Own the vision and roadmap for CPQ (DealHub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes. Own the integration design between CRM system and our in-house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy). Own the solution design & project implementation planning of data flow between SugarCRM, DealHub, and all GTM systems, including but not limited to: ZoomInfo, SalesLoft, Cognism, HubSpot, LinkSquares, JIRA, CaptivateIQ, NetSuite, and our Data Master (Fabric Lakehouse). Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.). Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it. Own CRM system sandboxes and ensure they are refreshed regularly. Design CRM access control following the principle of least privilege (PoLP). Work with Cybersecurity & Compliance to answer audit questions, customer security questionnaires, security reviews, and data retention & backup policy. Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance. Ensure proper documentation and architectural diagrams are updated on Confluence. Research, recommend and participate in new solution evaluation & vendor engagement to ensure new tools can be used globally, do not overlap with existing tools, and can integrate with the rest of our systems. What We Need from You
Technical Expertise 8+ years of experience as a
Solution Architect ,
Systems Architect , or
GTM/ RevOps Systems Lead
supporting enterprise-grade quote-to-cash environments. Hands-on experience designing and integrating
multiple CRM platforms
(e.g., Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics 365). Strong proficiency with
CPQ systems —ideally
DealHub —including workflow design, quoting configuration, approval routing, and SKU/pricing architecture. Demonstrated ability to
integrate
and manage complex integrations across GTM systems, including: Marketing automation, Sales engagement platforms, Data enrichment tools, Contract/CLM tools, Finance / ERP systems, Ticketing & product systems, and data flows/APIs/ETL with iPaaS or middleware. Experience with: Marketing automation (HubSpot or similar), Sales engagement platforms (SalesLoft, Outreach, Cognism), Data enrichment tools (ZoomInfo, Clearbit), Contract/CLM tools (LinkSquares), Finance/ERP (NetSuite), Ticketing & product systems (JIRA), and data architecture for API-driven data flows. Experience architecting
data flows , APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development. Architecture & Process Leadership
Deep understanding of
quote-to-cash , subscription lifecycle management, order management, and billing workflows. Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a rationalized tech stack. Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology. Strong capability in
access control design , security best practices, and implementing
PoLP . Familiarity with
data lakes / lakehouses
(e.g., Fabric, Databricks, BigQuery). Ability to work with Digital Transformation teams to design and implement
AI-powered GTM features
(chatbot, summarization, ranking models, recommendations). Experience with
system monitoring , troubleshooting, performance optimization, and sandbox management. Cross-Functional Collaboration
Excellent communication and stakeholder-management skills across Marketing, Sales, Product, RevOps, Finance, CX, and Compliance. Experience supporting audits, security questionnaires, and collaborating with Cybersecurity/Compliance teams. Strong documentation habits—maintaining system diagrams, integration maps, and SOPs in Confluence or similar tools. It Would Be Nice If You Had
Prior experience with
SugarCRM + DealHub + NetSuite
specifically. Hands-on skills with
Azure ecosystem , particularly
Microsoft Fabric . Experience introducing
AI/ML solutions
into GTM motion (e.g., customer scoring, forecasting models). Knowledge of
iPaaS tools
like Workato, Boomi, Celigo, or MuleSoft. Background implementing
RevOps
or GTM analytics, attribution modeling, or data governance practices. Experience in
cybersecurity ,
SaaS , or other high-compliance industries. Ability to build light internal tools or microservices (Python, Node.js, serverless functions). Certifications such as:
Salesforce Architect / Admin / Developer NetSuite Administrator or SuiteFoundation DealHub Specialist AWS/Azure Architect IT Service Management (ITSM)
Experience running RFPs, vendor evaluations, and global tool rollouts. Prior leadership experience mentoring Systems or RevOps engineers. OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws. Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that helps public and private sector organizations protect their networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting critical infrastructure. The Position
OPSWAT is seeking a talented, experienced and innovative
Solution Architect
who has worked with multiple CRMs in the past (Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you will be the key leader designing and managing our Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, CX Operations. Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible. What You Will be Doing
Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with NetSuite for billings. Own the vision and roadmap for CPQ (DealHub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes. Own the integration design between CRM system and our in-house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy). Own the solution design & project implementation planning of data flow between SugarCRM, DealHub, and all GTM systems, including but not limited to: ZoomInfo, SalesLoft, Cognism, HubSpot, LinkSquares, JIRA, CaptivateIQ, NetSuite, and our Data Master (Fabric Lakehouse). Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.). Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it. Own CRM system sandboxes and ensure they are refreshed regularly. Design CRM access control following the principle of least privilege (PoLP). Work with Cybersecurity & Compliance to answer audit questions, customer security questionnaires, security reviews, and data retention & backup policy. Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance. Ensure proper documentation and architectural diagrams are updated on Confluence. Research, recommend and participate in new solution evaluation & vendor engagement to ensure new tools can be used globally, do not overlap with existing tools, and can integrate with the rest of our systems. What We Need from You
Technical Expertise 8+ years of experience as a
Solution Architect ,
Systems Architect , or
GTM/ RevOps Systems Lead
supporting enterprise-grade quote-to-cash environments. Hands-on experience designing and integrating
multiple CRM platforms
(e.g., Salesforce, HubSpot, NetSuite, SugarCRM, Dynamics 365). Strong proficiency with
CPQ systems —ideally
DealHub —including workflow design, quoting configuration, approval routing, and SKU/pricing architecture. Demonstrated ability to
integrate
and manage complex integrations across GTM systems, including: Marketing automation, Sales engagement platforms, Data enrichment tools, Contract/CLM tools, Finance / ERP systems, Ticketing & product systems, and data flows/APIs/ETL with iPaaS or middleware. Experience with: Marketing automation (HubSpot or similar), Sales engagement platforms (SalesLoft, Outreach, Cognism), Data enrichment tools (ZoomInfo, Clearbit), Contract/CLM tools (LinkSquares), Finance/ERP (NetSuite), Ticketing & product systems (JIRA), and data architecture for API-driven data flows. Experience architecting
data flows , APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development. Architecture & Process Leadership
Deep understanding of
quote-to-cash , subscription lifecycle management, order management, and billing workflows. Proven ability to evaluate SaaS tools, reduce redundancy, and drive consolidation toward a rationalized tech stack. Experience owning system roadmaps, architectural diagrams, and strategic planning for GTM technology. Strong capability in
access control design , security best practices, and implementing
PoLP . Familiarity with
data lakes / lakehouses
(e.g., Fabric, Databricks, BigQuery). Ability to work with Digital Transformation teams to design and implement
AI-powered GTM features
(chatbot, summarization, ranking models, recommendations). Experience with
system monitoring , troubleshooting, performance optimization, and sandbox management. Cross-Functional Collaboration
Excellent communication and stakeholder-management skills across Marketing, Sales, Product, RevOps, Finance, CX, and Compliance. Experience supporting audits, security questionnaires, and collaborating with Cybersecurity/Compliance teams. Strong documentation habits—maintaining system diagrams, integration maps, and SOPs in Confluence or similar tools. It Would Be Nice If You Had
Prior experience with
SugarCRM + DealHub + NetSuite
specifically. Hands-on skills with
Azure ecosystem , particularly
Microsoft Fabric . Experience introducing
AI/ML solutions
into GTM motion (e.g., customer scoring, forecasting models). Knowledge of
iPaaS tools
like Workato, Boomi, Celigo, or MuleSoft. Background implementing
RevOps
or GTM analytics, attribution modeling, or data governance practices. Experience in
cybersecurity ,
SaaS , or other high-compliance industries. Ability to build light internal tools or microservices (Python, Node.js, serverless functions). Certifications such as:
Salesforce Architect / Admin / Developer NetSuite Administrator or SuiteFoundation DealHub Specialist AWS/Azure Architect IT Service Management (ITSM)
Experience running RFPs, vendor evaluations, and global tool rollouts. Prior leadership experience mentoring Systems or RevOps engineers. OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws. Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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