CIBC US
Vice President, Head of Payments – CIBC US
Join to apply for the Vice President, Head of Payments role at CIBC US.
We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
To learn more about CIBC, please visit
CIBC.com .
What You’ll Be Doing
Champion the modernization of payments platforms, drive digital transformation, and lead the end‑to‑end payments lifecycle—from product innovation to technology enablement and operational excellence.
Own the payments cost model, expense stewardship, and operational efficiency, providing major inputs into the U.S. Payments P&L in partnership with the business.
Collaborate with business partners across U.S. Commercial Banking, Commercial Real Estate (CRE), U.S. Treasury Management, Private Banking and Digital, Private Wealth, Capital Markets, and Corporate and Investment Banking to deliver cutting‑edge payment capabilities that fuel growth and enhance the client experience.
Serve as a visible external representative for CIBC’s payments capabilities, participating in relevant industry boards and committees, and educating senior leadership on market trends and opportunities.
Shape and execute a bold U.S. Payments vision aligned with CIBC’s growth and Payments Roadmap.
Lead an integrated payments strategy across product, technology, and operations to meet or exceed industry standards.
Drive payments modernization through digital transformation, operational resilience, and client‑focused innovation.
Represent CIBC as an industry leader in payments forums and regulatory engagements.
Build strong, trust‑based relationships with internal business partners and act as connector and advisor through joint planning and integrated teams.
Co‑lead cross‑functional initiatives with U.S. Treasury Management, integrate client feedback, and align U.S. and Global Money Operations.
Manage external partnerships (networks, vendors, FinTechs) to enhance capabilities and ensure feedback loops for improvement.
Collaborate with Finance on cost transparency, allocations, and insights to inform pricing and product decisions.
Establish and maintain policies, procedures, and controls to minimize operational, technical, and fraud risks across U.S. payment products.
Ensure compliance with all relevant U.S. and international regulations (AML, KYC, data protection).
Oversee risk management, regulatory reporting, audit support, business continuity, and interactions with regulators and internal risk partners.
Oversee payments operations to ensure efficient, accurate, and timely processing through automation and process optimization.
Manage TI&I U.S. Payments budget, efficiency targets, and provide accurate P&L inputs via allocation methods.
Implement and monitor SLAs, ensure robust business continuity plans, and set targets for unit cost, throughput rates, resiliency, and productivity.
Own the payments platform: oversee lifecycle, performance, product vision, roadmap, and delivery for all payment rails and infrastructure.
Lead payments product management team, organize by payment type and ensure transparent cost models.
Implement activity‑based costing to enable accurate business allocations and informed pricing.
Collaborate with technology teams on infrastructure development, maintenance, integrations, and cost transparency.
Direct payments operations: manage transaction processing, exception handling, settlement, reconciliation, and client support.
Manage vendor and FinTech relationships, optimize build‑vs‑buy decisions for speed, differentiation, and economics.
Monitor industry trends and technologies, adapting strategies for competitive advantage (e.g., RTP, FedNow, APIs, AI fraud detection, ISO 20022).
Use data analytics for decision‑making: drive continuous improvement, cost analysis, and financial modeling to support business cases and pricing.
Establish and track KPIs to ensure platform, technology, and operations meet performance, cost efficiency, and client satisfaction goals with cost transparency.
Qualifications
15+ years in U.S. Payments industry.
Proven leadership of large, diverse, cross‑functional teams (platform, technology, operations).
Strong influencing and negotiation skills to shape strategy, secure executive alignment, and build consensus internally and externally.
Exceptional communication, able to convey complex concepts and provide external thought leadership.
Client‑focused; delivers innovative, resilient payment solutions with high satisfaction.
Expertise in payments infrastructure, processes, and technology across consumer and corporate segments.
Advanced understanding of payments risks, controls, and compliance (AML, KYC, data protection).
Knowledge of payment systems and emerging technologies (e.g., payment hubs, real‑time payments, ISO 20022).
Track record leading major transformation initiatives (platform modernization, real‑time payments, API services).
Strong business and financial acumen (cost modeling, P&L partnership, unit economics).
Advanced project planning and process management skills to prioritize and execute roadmaps across functions.
Industry engagement; develops innovative solutions and maintains participation in relevant forums.
Organizational change expertise, successfully scaling teams to align with payments strategy.
Financial industry knowledge to interpret market, regulatory, and business practices for strategic decisions.
Demonstrated innovation, agility, and data‑driven decision‑making; drives continuous improvement via KPIs and collaboration.
Benefits and Compensation
Competitive salary of $400,000 – $700,000, plus incentive compensation plan and discretionary bonus.
Full range of benefits: Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and other insurance plans.
Paid Time Off, including sick leave, parental leave, vacation, holidays, and 401(k) matching.
Well‑being support and MomentMakers, our points‑based recognition program.
Access to technology toolkit, innovation spaces, and purpose‑driven culture with tailored growth opportunities.
Important Information
CIBC is committed to an inclusive environment where all team members and clients feel they belong. Contact Mailbox.careers-carrieres@cibc.com for accommodation requests.
Legal eligibility to work at the specified location(s) is required; work or study permits may be necessary.
Applicants may be asked to complete attribute‑based assessments and other skills tests (e.g., simulation, coding, MS Office).
Location:
IL‑120 S LaSalle St.
Employment Type:
Regular
Weekly Hours:
40
Skills:
Innovation, Leadership, Payments Strategy
#J-18808-Ljbffr
We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
To learn more about CIBC, please visit
CIBC.com .
What You’ll Be Doing
Champion the modernization of payments platforms, drive digital transformation, and lead the end‑to‑end payments lifecycle—from product innovation to technology enablement and operational excellence.
Own the payments cost model, expense stewardship, and operational efficiency, providing major inputs into the U.S. Payments P&L in partnership with the business.
Collaborate with business partners across U.S. Commercial Banking, Commercial Real Estate (CRE), U.S. Treasury Management, Private Banking and Digital, Private Wealth, Capital Markets, and Corporate and Investment Banking to deliver cutting‑edge payment capabilities that fuel growth and enhance the client experience.
Serve as a visible external representative for CIBC’s payments capabilities, participating in relevant industry boards and committees, and educating senior leadership on market trends and opportunities.
Shape and execute a bold U.S. Payments vision aligned with CIBC’s growth and Payments Roadmap.
Lead an integrated payments strategy across product, technology, and operations to meet or exceed industry standards.
Drive payments modernization through digital transformation, operational resilience, and client‑focused innovation.
Represent CIBC as an industry leader in payments forums and regulatory engagements.
Build strong, trust‑based relationships with internal business partners and act as connector and advisor through joint planning and integrated teams.
Co‑lead cross‑functional initiatives with U.S. Treasury Management, integrate client feedback, and align U.S. and Global Money Operations.
Manage external partnerships (networks, vendors, FinTechs) to enhance capabilities and ensure feedback loops for improvement.
Collaborate with Finance on cost transparency, allocations, and insights to inform pricing and product decisions.
Establish and maintain policies, procedures, and controls to minimize operational, technical, and fraud risks across U.S. payment products.
Ensure compliance with all relevant U.S. and international regulations (AML, KYC, data protection).
Oversee risk management, regulatory reporting, audit support, business continuity, and interactions with regulators and internal risk partners.
Oversee payments operations to ensure efficient, accurate, and timely processing through automation and process optimization.
Manage TI&I U.S. Payments budget, efficiency targets, and provide accurate P&L inputs via allocation methods.
Implement and monitor SLAs, ensure robust business continuity plans, and set targets for unit cost, throughput rates, resiliency, and productivity.
Own the payments platform: oversee lifecycle, performance, product vision, roadmap, and delivery for all payment rails and infrastructure.
Lead payments product management team, organize by payment type and ensure transparent cost models.
Implement activity‑based costing to enable accurate business allocations and informed pricing.
Collaborate with technology teams on infrastructure development, maintenance, integrations, and cost transparency.
Direct payments operations: manage transaction processing, exception handling, settlement, reconciliation, and client support.
Manage vendor and FinTech relationships, optimize build‑vs‑buy decisions for speed, differentiation, and economics.
Monitor industry trends and technologies, adapting strategies for competitive advantage (e.g., RTP, FedNow, APIs, AI fraud detection, ISO 20022).
Use data analytics for decision‑making: drive continuous improvement, cost analysis, and financial modeling to support business cases and pricing.
Establish and track KPIs to ensure platform, technology, and operations meet performance, cost efficiency, and client satisfaction goals with cost transparency.
Qualifications
15+ years in U.S. Payments industry.
Proven leadership of large, diverse, cross‑functional teams (platform, technology, operations).
Strong influencing and negotiation skills to shape strategy, secure executive alignment, and build consensus internally and externally.
Exceptional communication, able to convey complex concepts and provide external thought leadership.
Client‑focused; delivers innovative, resilient payment solutions with high satisfaction.
Expertise in payments infrastructure, processes, and technology across consumer and corporate segments.
Advanced understanding of payments risks, controls, and compliance (AML, KYC, data protection).
Knowledge of payment systems and emerging technologies (e.g., payment hubs, real‑time payments, ISO 20022).
Track record leading major transformation initiatives (platform modernization, real‑time payments, API services).
Strong business and financial acumen (cost modeling, P&L partnership, unit economics).
Advanced project planning and process management skills to prioritize and execute roadmaps across functions.
Industry engagement; develops innovative solutions and maintains participation in relevant forums.
Organizational change expertise, successfully scaling teams to align with payments strategy.
Financial industry knowledge to interpret market, regulatory, and business practices for strategic decisions.
Demonstrated innovation, agility, and data‑driven decision‑making; drives continuous improvement via KPIs and collaboration.
Benefits and Compensation
Competitive salary of $400,000 – $700,000, plus incentive compensation plan and discretionary bonus.
Full range of benefits: Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and other insurance plans.
Paid Time Off, including sick leave, parental leave, vacation, holidays, and 401(k) matching.
Well‑being support and MomentMakers, our points‑based recognition program.
Access to technology toolkit, innovation spaces, and purpose‑driven culture with tailored growth opportunities.
Important Information
CIBC is committed to an inclusive environment where all team members and clients feel they belong. Contact Mailbox.careers-carrieres@cibc.com for accommodation requests.
Legal eligibility to work at the specified location(s) is required; work or study permits may be necessary.
Applicants may be asked to complete attribute‑based assessments and other skills tests (e.g., simulation, coding, MS Office).
Location:
IL‑120 S LaSalle St.
Employment Type:
Regular
Weekly Hours:
40
Skills:
Innovation, Leadership, Payments Strategy
#J-18808-Ljbffr