Broadcom
Customer Engineering-VCF Networking-Engineer Level 4
Broadcom, Palo Alto, California, United States, 94306
Job Description:
The VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost‑efficient manner. With our flagship product VMware NSX and industry‑leading technologies including vSAN, vSphere, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud.
A member of the Customer Engineering team – Level 4 engineer – will undergo a substantial skills development program to expand knowledge of VMware virtualization technologies. You will troubleshoot, understand, and resolve customer IT infrastructure challenges while working within a global team.
Key responsibilities include:
Assist senior engineers with customer escalations and learn customer escalation processes and VCF‑NSX product features.
Identify, troubleshoot, and resolve customer technical issues, working independently or with knowledge from senior teammates.
Document interactions with customers and internal stakeholders, including troubleshooting steps and root‑cause analysis.
Use and create knowledge‑base articles to enhance team and customer troubleshooting capabilities.
Collaborate with Engineering, Field Teams, and technical experts to resolve complex issues.
Lead proactive service and relationship development through regular cadence calls with customers.
Participate in 24x7x365 support, demonstrating flexibility to meet contractual requirements.
Support troubleshooting during software updates and migrations.
Required qualifications:
12+ years of industry experience in network troubleshooting and support.
Bachelor’s degree preferred; equivalent experience considered.
Excellent communication and account‑management/customer‑engagement skills.
Fluent in spoken and written English.
Advanced knowledge of NSX, vSphere ESXi, vCenter Server, and handling NSX deployments/upgrades.
Expertise in troubleshooting NSX down scenarios, performance issues, and L2/L3 network troubleshooting.
Strong understanding of BGP, VxLAN, VPNs, and cloud‑based solutions.
Experience with Linux‑enabled solutions and other on‑premise or hosted hardware/software environments.
Proficiency in scripting languages such as Python or PowerShell.
Additional requirements:
No night shift; position based out of Broadcom’s Palo Alto office (no remote work).
US citizenship or Green‑Card holder required.
Reported to a Customer Engineering Manager; team culture emphasizes career development and high‑ethical management.
Compensation and Benefits
Annual base salary range: $141,300 – $226,000. Eligible for discretionary annual bonus and equity awards. Comprehensive benefits include medical, dental, vision, 401(k) with company match, ESPP, EAP, paid holidays, sick leave, vacation, and applicable paid family leave.
Equal Opportunity Employer
Broadcom is proud to be an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or other characteristics protected by federal, state, or local law. Applicants with arrest and conviction records consistent with local law will also be considered.
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The VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost‑efficient manner. With our flagship product VMware NSX and industry‑leading technologies including vSAN, vSphere, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud.
A member of the Customer Engineering team – Level 4 engineer – will undergo a substantial skills development program to expand knowledge of VMware virtualization technologies. You will troubleshoot, understand, and resolve customer IT infrastructure challenges while working within a global team.
Key responsibilities include:
Assist senior engineers with customer escalations and learn customer escalation processes and VCF‑NSX product features.
Identify, troubleshoot, and resolve customer technical issues, working independently or with knowledge from senior teammates.
Document interactions with customers and internal stakeholders, including troubleshooting steps and root‑cause analysis.
Use and create knowledge‑base articles to enhance team and customer troubleshooting capabilities.
Collaborate with Engineering, Field Teams, and technical experts to resolve complex issues.
Lead proactive service and relationship development through regular cadence calls with customers.
Participate in 24x7x365 support, demonstrating flexibility to meet contractual requirements.
Support troubleshooting during software updates and migrations.
Required qualifications:
12+ years of industry experience in network troubleshooting and support.
Bachelor’s degree preferred; equivalent experience considered.
Excellent communication and account‑management/customer‑engagement skills.
Fluent in spoken and written English.
Advanced knowledge of NSX, vSphere ESXi, vCenter Server, and handling NSX deployments/upgrades.
Expertise in troubleshooting NSX down scenarios, performance issues, and L2/L3 network troubleshooting.
Strong understanding of BGP, VxLAN, VPNs, and cloud‑based solutions.
Experience with Linux‑enabled solutions and other on‑premise or hosted hardware/software environments.
Proficiency in scripting languages such as Python or PowerShell.
Additional requirements:
No night shift; position based out of Broadcom’s Palo Alto office (no remote work).
US citizenship or Green‑Card holder required.
Reported to a Customer Engineering Manager; team culture emphasizes career development and high‑ethical management.
Compensation and Benefits
Annual base salary range: $141,300 – $226,000. Eligible for discretionary annual bonus and equity awards. Comprehensive benefits include medical, dental, vision, 401(k) with company match, ESPP, EAP, paid holidays, sick leave, vacation, and applicable paid family leave.
Equal Opportunity Employer
Broadcom is proud to be an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or other characteristics protected by federal, state, or local law. Applicants with arrest and conviction records consistent with local law will also be considered.
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