Infosys
AMS Service Delivery Manager
Infosys
is seeking a
BRIM AMS Service Delivery Manager
to serve as a Senior Manager. This role focuses on business process consulting, defining problems, proposing and creating solutions, and playing a key role in the development, configuration, and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to proposal development, client training, internal capability building, and help detail the project scope. You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications
Bachelor’s degree or foreign equivalent required from an accredited institution or, alternatively, three years of progressive specialty experience in lieu of every year of education.
At least 10 years of experience with information technology.
Location for this position is Houston or Atlanta, GA. The role may require travel to project/client locations.
Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications
Lead end‑to‑end delivery of SAP AMS services across S/4HANA, Basis, and Security.
Manage multi‑location teams and coordinate offshore/onshore delivery models.
Ensure adherence to SLAs, KPIs, and contractual obligations.
Drive continuous improvement initiatives, including automation, productivity enhancements, and process optimization.
Oversee incident, problem, and change management processes in alignment with ITIL standards.
Conduct regular governance meetings, including WSRs, QBRs, and client reviews.
Collaborate with client stakeholders, internal teams, and third‑party vendors to ensure seamless service delivery.
Support transition planning, knowledge transfer, and stabilization activities for new engagements.
Manage and drive closure of Critical Incident Management calls (P1).
Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues.
Manage budgets, forecasts, and resource planning for AMS operations.
Ensure compliance with security, audit, and data protection standards.
Required Skills & Experience
11+ years of experience in SAP AMS delivery and service management.
Strong understanding of SAP modules including FI/CO, SD, MM, Basis, GRC.
Familiarity with DevOps, RPA/AI initiatives, and automation tools in AMS environments.
Proven ability to manage multi‑vendor delivery models and large‑scale AMS programs.
Strong client‑facing skills and experience managing Dir/VP‑level relationships.
Excellent communication, presentation, and stakeholder engagement skills.
Proficiency in preparing and presenting WSRs, QBRs, burn reports, and dashboards.
Qualifications
ITIL Foundation or Practitioner certification.
PMP or equivalent project management certification.
SAP Certified Application Associate (any module).
Agile/Scaled Agile certifications are a plus.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
is seeking a
BRIM AMS Service Delivery Manager
to serve as a Senior Manager. This role focuses on business process consulting, defining problems, proposing and creating solutions, and playing a key role in the development, configuration, and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to proposal development, client training, internal capability building, and help detail the project scope. You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Basic Qualifications
Bachelor’s degree or foreign equivalent required from an accredited institution or, alternatively, three years of progressive specialty experience in lieu of every year of education.
At least 10 years of experience with information technology.
Location for this position is Houston or Atlanta, GA. The role may require travel to project/client locations.
Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications
Lead end‑to‑end delivery of SAP AMS services across S/4HANA, Basis, and Security.
Manage multi‑location teams and coordinate offshore/onshore delivery models.
Ensure adherence to SLAs, KPIs, and contractual obligations.
Drive continuous improvement initiatives, including automation, productivity enhancements, and process optimization.
Oversee incident, problem, and change management processes in alignment with ITIL standards.
Conduct regular governance meetings, including WSRs, QBRs, and client reviews.
Collaborate with client stakeholders, internal teams, and third‑party vendors to ensure seamless service delivery.
Support transition planning, knowledge transfer, and stabilization activities for new engagements.
Manage and drive closure of Critical Incident Management calls (P1).
Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues.
Manage budgets, forecasts, and resource planning for AMS operations.
Ensure compliance with security, audit, and data protection standards.
Required Skills & Experience
11+ years of experience in SAP AMS delivery and service management.
Strong understanding of SAP modules including FI/CO, SD, MM, Basis, GRC.
Familiarity with DevOps, RPA/AI initiatives, and automation tools in AMS environments.
Proven ability to manage multi‑vendor delivery models and large‑scale AMS programs.
Strong client‑facing skills and experience managing Dir/VP‑level relationships.
Excellent communication, presentation, and stakeholder engagement skills.
Proficiency in preparing and presenting WSRs, QBRs, burn reports, and dashboards.
Qualifications
ITIL Foundation or Practitioner certification.
PMP or equivalent project management certification.
SAP Certified Application Associate (any module).
Agile/Scaled Agile certifications are a plus.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr