VMC Soft Technologies, Inc
Service Delivery Manager – SAP AMS
VMC Soft Technologies, Inc, Waltham, Massachusetts, United States, 02254
Job Title
Service Delivery Manager – SAP AMS
Location Waltham, MA
Job Description The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high‑quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication.
Key Responsibilities
Service Governance: Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery.
Incident & Problem Management: Oversee resolution of critical incidents (P1/P2), root cause analysis, and preventive measures.
Change & Release Management: Coordinate approved changes, ensuring proper documentation, testing, and deployment.
Stakeholder Management: Act as the client‑facing lead for escalations, status reporting, and service reviews.
Team Leadership: Manage AMS support teams across SAP modules (FICO, MM, SD, etc.), ensuring resource allocation and skill development.
Continuous Improvement: Identify opportunities for automation, process optimization, and cost efficiency.
Compliance & Audit: Ensure adherence to SOX, security, and audit guidelines.
Financial Management: Monitor budgets, forecasts, and cost optimization for AMS operations.
Required Qualifications
Experience: 10+ years in SAP AMS delivery, with at least 3–5 years in a managerial role.
Expertise: Strong understanding of SAP landscapes (ECC, S/4HANA), AMS processes, and ITIL framework.
Leadership: Proven ability to manage large teams and global delivery models.
Communication: Excellent client‑facing and stakeholder management skills.
Tools: Familiarity with ITSM tools (ServiceNow, etc.) and reporting dashboards.
Preferred Skills
Exposure to S/4HANA migration and AMS transition projects.
Knowledge of automation tools for SAP / Joule.
Experience in multi‑vendor governance and offshore/onshore delivery models.
Project exposure with a Retail Customer would be an added advantage.
Location: Chennai or other TCS offshore delivery locations.
Shift: May require rotational shifts for global support.
Engagement: Long‑term AMS support with occasional minor projects.
Availability: Must be ready to support & represent for Critical Incidents like P1 & P2.
Contact If you are interested, please share your resumes with me at
Sureshp@vmcsofttech.com , or else reach me at 4804076916.
Metadata
Seniority level
– Mid‑Senior level
Employment type
– Full‑time
Job function
– Information Technology
Industries
– IT Services and IT Consulting
#J-18808-Ljbffr
Location Waltham, MA
Job Description The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high‑quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication.
Key Responsibilities
Service Governance: Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery.
Incident & Problem Management: Oversee resolution of critical incidents (P1/P2), root cause analysis, and preventive measures.
Change & Release Management: Coordinate approved changes, ensuring proper documentation, testing, and deployment.
Stakeholder Management: Act as the client‑facing lead for escalations, status reporting, and service reviews.
Team Leadership: Manage AMS support teams across SAP modules (FICO, MM, SD, etc.), ensuring resource allocation and skill development.
Continuous Improvement: Identify opportunities for automation, process optimization, and cost efficiency.
Compliance & Audit: Ensure adherence to SOX, security, and audit guidelines.
Financial Management: Monitor budgets, forecasts, and cost optimization for AMS operations.
Required Qualifications
Experience: 10+ years in SAP AMS delivery, with at least 3–5 years in a managerial role.
Expertise: Strong understanding of SAP landscapes (ECC, S/4HANA), AMS processes, and ITIL framework.
Leadership: Proven ability to manage large teams and global delivery models.
Communication: Excellent client‑facing and stakeholder management skills.
Tools: Familiarity with ITSM tools (ServiceNow, etc.) and reporting dashboards.
Preferred Skills
Exposure to S/4HANA migration and AMS transition projects.
Knowledge of automation tools for SAP / Joule.
Experience in multi‑vendor governance and offshore/onshore delivery models.
Project exposure with a Retail Customer would be an added advantage.
Location: Chennai or other TCS offshore delivery locations.
Shift: May require rotational shifts for global support.
Engagement: Long‑term AMS support with occasional minor projects.
Availability: Must be ready to support & represent for Critical Incidents like P1 & P2.
Contact If you are interested, please share your resumes with me at
Sureshp@vmcsofttech.com , or else reach me at 4804076916.
Metadata
Seniority level
– Mid‑Senior level
Employment type
– Full‑time
Job function
– Information Technology
Industries
– IT Services and IT Consulting
#J-18808-Ljbffr