Salesforce
Senior Success Architect – Industry
Apply to the
Senior Success Architect – Industry
role at Salesforce.
About Salesforce Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. Salesforce is looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Job Description Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. Success Architects support Salesforce’s most critical and strategic customers, providing expert guidance on solution design, scalability, security, and adherence to standard methodologies. The Industry Success Architect collaborates across Customer Success and Product to resolve technical challenges, partner with customer success managers on strategic guidance, and surface customer feedback for product improvements.
Key Responsibilities
Drive Customer Impact – Partner with high‑priority customers to assess their Industry Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Lead with Multi‑Cloud Expertise – Serve as a trusted SME in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions that drive customer success and long‑term adoption.
Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges of your Industry Cloud customers.
Build Strong Relationships – Collaborate with internal and external partners to drive customer success, product improvement, and overall business growth.
Required Multi‑Cloud Aptitude We are looking for expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary). Priorities are geographically diverse, but we seek skills in the following areas:
Life Sciences Cloud – Clinical, Medical, Commercial, Patient Services, Data Model, Business APIs, Platform Events.
Public Sector – Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, Discovery Framework, Decision Tables, Recruitment.
Financial Services Cloud – Data Model, ARC, Discovery Framework, 360° Customer View, Client/Household Management, Action Plans, Service Process Automation, Unified Data Model, Financial Insights.
Revenue Cloud & Billing – CPQ, Billing, Revenue Lifecycle Management, Usage Rating, Digital Wallet, Invoicing Engine, Accounting Subledger, Advanced Approvals.
Manufacturing Cloud – Sales, Service, Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, Rebate Management.
Automotive Cloud – Connected Vehicles, Vehicle Telematics, Remote Door Lock/Unlock, Remote Vehicle Notifications, Asset Management, Claims.
Basic Requirements
Solution Design & Architecture experience.
5+ years in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, and technical governance.
Experience with large‑scale, complex implementations (SaaS, PaaS, multi‑tenancy).
Strong knowledge of enterprise application integration, AI, analytics, and security best practices.
Communication & Leadership: assess business objectives, propose solutions, and drive stakeholder alignment.
Strong written and verbal communication; ability to present complex concepts to business and executive audiences.
Skilled in creating clear, visually compelling design documents.
Proven ability to lead discussions, influence decision‑making, and advocate best practices.
Strategic Thinking & Problem Solving: identify design inefficiencies, recommend optimizations, and drive customer transformation.
Data‑driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Desired Technical Skills
Secure & Scalable Architecture: role hierarchy, sharing rules, profiles, permission sets, and security configurations; LDV considerations.
Salesforce Development: Apex, Visualforce, Lightning Web Components; governor limits best practices.
Data Management & Integration: data models, validation rules, data governance, ETL tools, REST/SOAP APIs, MuleSoft.
System Integration & Extensibility: APIs, middleware, event‑driven architectures, OAuth, Platform Events, External Objects, Salesforce Connect.
OmniStudio Knowledge (highly desirable).
Certifications
Required: Salesforce Admin, Salesforce Advanced Admin.
Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees are assessed on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other employment-related decisions. In the United States, compensation is determined by location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers benefits to help employees live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For New York‑based roles, the base salary range is $177,600–$244,200. For Washington‑based roles, the range is $162,600–$223,700. For Washington D.C. roles, the range is $162,600–$223,700. For California‑based roles, the range is $177,600–$244,200. For Illinois‑based roles, the range is $162,600–$223,700.
Benefits When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to shape the future, redefine what’s possible, and make a meaningful impact.
#J-18808-Ljbffr
Senior Success Architect – Industry
role at Salesforce.
About Salesforce Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. Salesforce is looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Job Description Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. Success Architects support Salesforce’s most critical and strategic customers, providing expert guidance on solution design, scalability, security, and adherence to standard methodologies. The Industry Success Architect collaborates across Customer Success and Product to resolve technical challenges, partner with customer success managers on strategic guidance, and surface customer feedback for product improvements.
Key Responsibilities
Drive Customer Impact – Partner with high‑priority customers to assess their Industry Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Lead with Multi‑Cloud Expertise – Serve as a trusted SME in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions that drive customer success and long‑term adoption.
Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges of your Industry Cloud customers.
Build Strong Relationships – Collaborate with internal and external partners to drive customer success, product improvement, and overall business growth.
Required Multi‑Cloud Aptitude We are looking for expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary). Priorities are geographically diverse, but we seek skills in the following areas:
Life Sciences Cloud – Clinical, Medical, Commercial, Patient Services, Data Model, Business APIs, Platform Events.
Public Sector – Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, Discovery Framework, Decision Tables, Recruitment.
Financial Services Cloud – Data Model, ARC, Discovery Framework, 360° Customer View, Client/Household Management, Action Plans, Service Process Automation, Unified Data Model, Financial Insights.
Revenue Cloud & Billing – CPQ, Billing, Revenue Lifecycle Management, Usage Rating, Digital Wallet, Invoicing Engine, Accounting Subledger, Advanced Approvals.
Manufacturing Cloud – Sales, Service, Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, Rebate Management.
Automotive Cloud – Connected Vehicles, Vehicle Telematics, Remote Door Lock/Unlock, Remote Vehicle Notifications, Asset Management, Claims.
Basic Requirements
Solution Design & Architecture experience.
5+ years in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, and technical governance.
Experience with large‑scale, complex implementations (SaaS, PaaS, multi‑tenancy).
Strong knowledge of enterprise application integration, AI, analytics, and security best practices.
Communication & Leadership: assess business objectives, propose solutions, and drive stakeholder alignment.
Strong written and verbal communication; ability to present complex concepts to business and executive audiences.
Skilled in creating clear, visually compelling design documents.
Proven ability to lead discussions, influence decision‑making, and advocate best practices.
Strategic Thinking & Problem Solving: identify design inefficiencies, recommend optimizations, and drive customer transformation.
Data‑driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Desired Technical Skills
Secure & Scalable Architecture: role hierarchy, sharing rules, profiles, permission sets, and security configurations; LDV considerations.
Salesforce Development: Apex, Visualforce, Lightning Web Components; governor limits best practices.
Data Management & Integration: data models, validation rules, data governance, ETL tools, REST/SOAP APIs, MuleSoft.
System Integration & Extensibility: APIs, middleware, event‑driven architectures, OAuth, Platform Events, External Objects, Salesforce Connect.
OmniStudio Knowledge (highly desirable).
Certifications
Required: Salesforce Admin, Salesforce Advanced Admin.
Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees are assessed on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other legally protected classifications. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other employment-related decisions. In the United States, compensation is determined by location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers benefits to help employees live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For New York‑based roles, the base salary range is $177,600–$244,200. For Washington‑based roles, the range is $162,600–$223,700. For Washington D.C. roles, the range is $162,600–$223,700. For California‑based roles, the range is $177,600–$244,200. For Illinois‑based roles, the range is $162,600–$223,700.
Benefits When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to shape the future, redefine what’s possible, and make a meaningful impact.
#J-18808-Ljbffr