Salesforce
Senior Success Architect – Industry
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Senior Success Architect – Industry
role at
Salesforce .
About Salesforce Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. This team delivers expert guidance on optimizing and demonstrating Salesforce technology to drive long‑term business success, in addition to resolving technical issues. Success Architects are a pivotal part of the Cloud Success team, supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, focusing on scalability, security, and adherence to standard methodologies. By assessing system performance, they help to optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Success Architects empower businesses to maximize their Salesforce investment by aligning technology with core business goals. The Industry Success Architect collaborates across Customer Success and the Product organization to drive long‑term customer solutions: resolving immediate technical challenges with support engineers, partnering with customer success managers on strategic guidance, and liaising with product teams to surface customer feedback for product improvements.
Key Responsibilities
Drive Customer Impact – Partner with strategic high‑priority customers, assess Industry Cloud implementations, and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Lead with Multi‑Cloud Expertise – Serve as a trusted Subject Matter Expert in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions for customer success and long‑term adoption.
Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet unique challenges of Industry Cloud customers.
Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
Required Multi‑Cloud Aptitude We are looking for individuals with expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary) from the following list. Prioritization of these clouds is geographically diverse, but we are primarily seeking skills in:
Life Sciences Cloud : Clinical, Medical, Commercial, Patient Services, Life Sciences Cloud for Customer Engagement, Data Model, Business APIs, Platform Events.
Public Sector : Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, Discovery Framework, Decision Tables, Recruitment.
Financial Services Cloud : Data Model, ARC, Discovery Framework, 360‑Degree Customer View, Client & Household Management, Action Plans, Task Management, Service Process Automation, Unified Data Model, Financial Insights.
Revenue Cloud & Billing : CPQ, Billing, Revenue Lifecycle Management, Usage Rating & Digital Wallet, Invoicing Engine & Document Production, Accounting Subledger, Advanced Approvals.
Manufacturing Cloud : Manufacturing Cloud for Sales, Manufacturing Cloud for Service, Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, Rebate Management.
Automotive Cloud : Connected Vehicles, Vehicle Telematics, Remote Door Lock/Unlock, Remote Vehicle Notifications, Asset Milestone, Asset Title, Asset Warranty, Claim.
Basic Requirements
Solution Design & Architecture
5+ years in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
Experience with large‑scale, complex implementations, including SaaS, PaaS, multi‑tenancy, and multi‑tiered infrastructure.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
Communication & Leadership – ability to assess business objectives, propose solution options, and drive stakeholder alignment.
Strong written & verbal communication skills, presenting complex technical concepts to business and executive audiences.
Skilled in creating clear, visually compelling design documents.
Proven ability to lead discussions, influence decision‑making, and advocate for best practices.
Strategic Thinking & Problem Solving – identify design inefficiencies, recommend optimizations, drive customer transformation.
Provide data‑driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Desired Technical Skills
Secure & Scalable Architecture – expertise in role hierarchy, sharing rules, profiles, permission sets, security configurations, and LDV considerations.
Salesforce Development – hands‑on experience with Apex, Visualforce, and Lightning Web Components.
Data Management & Integration – skilled in data models, validation rules, data governance, ETL tools, and REST/SOAP APIs.
System Integration & Extensibility – strong understanding of APIs, middleware, platform events, external objects, and Salesforce Connect.
OmniStudio Knowledge – experience highly desirable.
Certifications
Required: Salesforce Admin, Salesforce Advanced Admin.
Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization.
LI-Y*
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best , and our AI agents accelerate your impact so you can
do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the
Accommodations Request Form .
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. ... (full EEO statement omitted for brevity but kept intact in final version) ...
Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details at
Salesforce Benefits .
Salary Ranges
New York: $177,600 – $244,200
Washington: $162,600 – $223,700
Washington D.C.: $162,600 – $223,700
California: $177,600 – $244,200
Illinois: $162,600 – $223,700
Seniority Level Not applicable.
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology.
Industries Software Development, IT Services and IT Consulting, Technology, Information and Internet.
Referral Referrals increase your chances of interviewing at Salesforce by 2x.
Location Washington, DC. (Additional locations available as listed in the original posting.)
#J-18808-Ljbffr
Senior Success Architect – Industry
role at
Salesforce .
About Salesforce Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description Cloud Success is a specialized team within Customer Success, bringing together technical architects, customer support engineers, and product advisors. This team delivers expert guidance on optimizing and demonstrating Salesforce technology to drive long‑term business success, in addition to resolving technical issues. Success Architects are a pivotal part of the Cloud Success team, supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, focusing on scalability, security, and adherence to standard methodologies. By assessing system performance, they help to optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Success Architects empower businesses to maximize their Salesforce investment by aligning technology with core business goals. The Industry Success Architect collaborates across Customer Success and the Product organization to drive long‑term customer solutions: resolving immediate technical challenges with support engineers, partnering with customer success managers on strategic guidance, and liaising with product teams to surface customer feedback for product improvements.
Key Responsibilities
Drive Customer Impact – Partner with strategic high‑priority customers, assess Industry Cloud implementations, and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Lead with Multi‑Cloud Expertise – Serve as a trusted Subject Matter Expert in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions for customer success and long‑term adoption.
Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet unique challenges of Industry Cloud customers.
Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.
Required Multi‑Cloud Aptitude We are looking for individuals with expertise spanning multiple Industry Clouds (Primary, Secondary, and Tertiary) from the following list. Prioritization of these clouds is geographically diverse, but we are primarily seeking skills in:
Life Sciences Cloud : Clinical, Medical, Commercial, Patient Services, Life Sciences Cloud for Customer Engagement, Data Model, Business APIs, Platform Events.
Public Sector : Benefit Management, Grants Management, Licensing and Permit Management, Intelligent Document Automation, Discovery Framework, Decision Tables, Recruitment.
Financial Services Cloud : Data Model, ARC, Discovery Framework, 360‑Degree Customer View, Client & Household Management, Action Plans, Task Management, Service Process Automation, Unified Data Model, Financial Insights.
Revenue Cloud & Billing : CPQ, Billing, Revenue Lifecycle Management, Usage Rating & Digital Wallet, Invoicing Engine & Document Production, Accounting Subledger, Advanced Approvals.
Manufacturing Cloud : Manufacturing Cloud for Sales, Manufacturing Cloud for Service, Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, Rebate Management.
Automotive Cloud : Connected Vehicles, Vehicle Telematics, Remote Door Lock/Unlock, Remote Vehicle Notifications, Asset Milestone, Asset Title, Asset Warranty, Claim.
Basic Requirements
Solution Design & Architecture
5+ years in software, system, or enterprise architecture.
Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
Experience with large‑scale, complex implementations, including SaaS, PaaS, multi‑tenancy, and multi‑tiered infrastructure.
Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
Communication & Leadership – ability to assess business objectives, propose solution options, and drive stakeholder alignment.
Strong written & verbal communication skills, presenting complex technical concepts to business and executive audiences.
Skilled in creating clear, visually compelling design documents.
Proven ability to lead discussions, influence decision‑making, and advocate for best practices.
Strategic Thinking & Problem Solving – identify design inefficiencies, recommend optimizations, drive customer transformation.
Provide data‑driven insights on customer success stories and industry trends.
Passion for continuous learning and staying ahead of emerging technologies.
Desired Technical Skills
Secure & Scalable Architecture – expertise in role hierarchy, sharing rules, profiles, permission sets, security configurations, and LDV considerations.
Salesforce Development – hands‑on experience with Apex, Visualforce, and Lightning Web Components.
Data Management & Integration – skilled in data models, validation rules, data governance, ETL tools, and REST/SOAP APIs.
System Integration & Extensibility – strong understanding of APIs, middleware, platform events, external objects, and Salesforce Connect.
OmniStudio Knowledge – experience highly desirable.
Certifications
Required: Salesforce Admin, Salesforce Advanced Admin.
Highly Desired: Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization.
LI-Y*
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best , and our AI agents accelerate your impact so you can
do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the
Accommodations Request Form .
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. ... (full EEO statement omitted for brevity but kept intact in final version) ...
Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details at
Salesforce Benefits .
Salary Ranges
New York: $177,600 – $244,200
Washington: $162,600 – $223,700
Washington D.C.: $162,600 – $223,700
California: $177,600 – $244,200
Illinois: $162,600 – $223,700
Seniority Level Not applicable.
Employment Type Full‑time
Job Function Design, Art/Creative, and Information Technology.
Industries Software Development, IT Services and IT Consulting, Technology, Information and Internet.
Referral Referrals increase your chances of interviewing at Salesforce by 2x.
Location Washington, DC. (Additional locations available as listed in the original posting.)
#J-18808-Ljbffr