Auctane
About Us
At Auctane, we unite to help businesses deliver—whatever their size, wherever they are, and however they operate. We enable thousands of businesses to mail and ship billions of items annually, exceeding $200 billion in value worldwide. Our product suite includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink, with partners such as Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. We value teamwork, customer delight, and delivering great outcomes.
About The Role
The Field Customer Success Manager (CSM) builds and maintains strong relationships with our most strategic customers. CSMs learn customers’ business goals and help them achieve those goals through the use of Auctane products and services. They seek opportunities to optimize workflows, monetize accounts, and grow customer success.
Responsibilities
Maintain strong knowledge of ShipStation and e‑commerce, focusing on carrier choice and maximizing monetization. Embed within the served market to meet customers face‑to‑face, building trust and preventing churn. Research and analyze current accounts for workflow deficiencies, product adoption opportunities, and churn mitigation. Leverage customer health data, adoption, utilization, and complexity scoring to prioritize field efforts and portfolio impact. Consult customers on ShipStation features and integrations through release notes, documentation, and training. Travel to customer locations (3 days per week) to conduct discovery and provide in‑person guidance. Use critical thinking to resolve issues and communicate application functionality to users. Identify customer growth opportunities, including cost savings and additional monetization for Auctane. Collaborate across departments (Sales, Support, Technical Escalation, Product, Engineering) to ensure seamless customer experience. Contribute to content marketing efforts by identifying opportunities for customer stories, case studies, and quotes.
Travel & Location Requirements
Field position is remote; candidates must reside in the Sacramento or San José Metropolitan Area. CA applicants qualify for an OTE of $124,000.
Qualifications
Four or more years of account management and/or customer service experience. Proven experience managing SMB customers in a scaled (or pooled) environment. Experience leading regular in‑person customer visits. Experience with B2B or SaaS software preferred. Optional: Direct experience with shipping carriers (UPS, USPS, FedEx) and e‑commerce platforms (Amazon, Shopify, Etsy) and/or knowledge of shipping regulations. High school diploma or GED required. Local residency within the assigned territory.
Technical Skills
Salesforce Zoom Zendesk JIRA Slack G Suite Looker
Benefits & Perks
Flex Time Off policy for work‑life balance. 12 paid holidays for all U.S. employees. 401(k) employer matching. Annual merit reviews. Health and wellness programs (medical, dental, vision). Employee Assistance Program—up to 8 free mental health sessions. Gym discounts. Education reimbursement. Employee referral program. Inclusive and upbeat work environment. HQ located in central Austin, Texas. Fully paid annual International President’s Club trip for employees and a plus one. Annual Global Revenue Kick‑Off week at HQ in Austin, TX.
Additional Position Duties
Sit for prolonged periods. Use wrists and hands for prolonged periods. Walk short distances. Stand for short periods. Speak and converse with others. Lift up to 25 lbs without assistance up to chest height.
Equal Opportunity Employer
Auctane is an equal opportunity employer. If you are based in California, please review the ShipStation Privacy Policy for California residents linked here.
#J-18808-Ljbffr
At Auctane, we unite to help businesses deliver—whatever their size, wherever they are, and however they operate. We enable thousands of businesses to mail and ship billions of items annually, exceeding $200 billion in value worldwide. Our product suite includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink, with partners such as Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. We value teamwork, customer delight, and delivering great outcomes.
About The Role
The Field Customer Success Manager (CSM) builds and maintains strong relationships with our most strategic customers. CSMs learn customers’ business goals and help them achieve those goals through the use of Auctane products and services. They seek opportunities to optimize workflows, monetize accounts, and grow customer success.
Responsibilities
Maintain strong knowledge of ShipStation and e‑commerce, focusing on carrier choice and maximizing monetization. Embed within the served market to meet customers face‑to‑face, building trust and preventing churn. Research and analyze current accounts for workflow deficiencies, product adoption opportunities, and churn mitigation. Leverage customer health data, adoption, utilization, and complexity scoring to prioritize field efforts and portfolio impact. Consult customers on ShipStation features and integrations through release notes, documentation, and training. Travel to customer locations (3 days per week) to conduct discovery and provide in‑person guidance. Use critical thinking to resolve issues and communicate application functionality to users. Identify customer growth opportunities, including cost savings and additional monetization for Auctane. Collaborate across departments (Sales, Support, Technical Escalation, Product, Engineering) to ensure seamless customer experience. Contribute to content marketing efforts by identifying opportunities for customer stories, case studies, and quotes.
Travel & Location Requirements
Field position is remote; candidates must reside in the Sacramento or San José Metropolitan Area. CA applicants qualify for an OTE of $124,000.
Qualifications
Four or more years of account management and/or customer service experience. Proven experience managing SMB customers in a scaled (or pooled) environment. Experience leading regular in‑person customer visits. Experience with B2B or SaaS software preferred. Optional: Direct experience with shipping carriers (UPS, USPS, FedEx) and e‑commerce platforms (Amazon, Shopify, Etsy) and/or knowledge of shipping regulations. High school diploma or GED required. Local residency within the assigned territory.
Technical Skills
Salesforce Zoom Zendesk JIRA Slack G Suite Looker
Benefits & Perks
Flex Time Off policy for work‑life balance. 12 paid holidays for all U.S. employees. 401(k) employer matching. Annual merit reviews. Health and wellness programs (medical, dental, vision). Employee Assistance Program—up to 8 free mental health sessions. Gym discounts. Education reimbursement. Employee referral program. Inclusive and upbeat work environment. HQ located in central Austin, Texas. Fully paid annual International President’s Club trip for employees and a plus one. Annual Global Revenue Kick‑Off week at HQ in Austin, TX.
Additional Position Duties
Sit for prolonged periods. Use wrists and hands for prolonged periods. Walk short distances. Stand for short periods. Speak and converse with others. Lift up to 25 lbs without assistance up to chest height.
Equal Opportunity Employer
Auctane is an equal opportunity employer. If you are based in California, please review the ShipStation Privacy Policy for California residents linked here.
#J-18808-Ljbffr