Hope Services
Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.
Salary Range: $25.00 - $28.00 per hour commensurate with experience and qualifications
Summary To enhance program and service quality through associate level program administration of key new programs, both clinical and financial aspects, monitoring of targeted ongoing programs with regard to assessing completeness of medical records, data gathering, medical records analysis. To provide back‑up support to management in matters pertaining to the quality of clinical work within Counseling programs. To perform back‑up research and development functions in line with HOPE goals, as they are developed within Counseling Center.
Essential Functions
Management of special projects or contracted services
Supervise quality of the clinical records in Mental Health dept. Analyze outcomes from our clinical work, and make suggestions for improvement
Help gather data on outcomes from clinical work, and help tabulate for research, presentations, and outcome reports
Provide Counseling quality control, examining billing records versus clinical records to ensure correspondence
Attend SCCMH trainings on clinical work and Unicare and meetings as necessary
Help implement EHR in front office
Participate as an integral part of a multi‑disciplinary team designed to meet the needs of clients and their families
Assist with scheduling of clinical contacts, and phone inquiries from clientele and other agencies
Other duties as assigned to ensure efficiency and quality of the programs
Go into field as requested to gather information or assist in quality service delivery
Assist with major events involving clients and their families, including parent nights
Qualifications Required
B.A./B.S
Meet eligibility requirements for billable SCCMH work
Clinical interest in developmental disability or psychology; substitute accounting, finance, project management experience or duties if relevant
Required Knowledge And Skills
Proficient in computer skills including word processing, spreadsheets and database management
Ability to use abstract thinking, conceptualization at a high level
Ability to conduct independent research
Flexibility, and ability to prioritize. Excellent concentration
Discrete manner and ability to communicate with clinical, administrative and professional staff as well as clients and their support systems
Knowledge of principles of management, planning, regulations, compliance
Environmental Conditions An enclosed office environment. Time spent sitting, using computer station, period of intense concentration, using the telephone, reading clinical charts, and doing paperwork. Time spent in meetings, travel to various work site locations. Some exposure to weather conditions.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.
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Salary Range: $25.00 - $28.00 per hour commensurate with experience and qualifications
Summary To enhance program and service quality through associate level program administration of key new programs, both clinical and financial aspects, monitoring of targeted ongoing programs with regard to assessing completeness of medical records, data gathering, medical records analysis. To provide back‑up support to management in matters pertaining to the quality of clinical work within Counseling programs. To perform back‑up research and development functions in line with HOPE goals, as they are developed within Counseling Center.
Essential Functions
Management of special projects or contracted services
Supervise quality of the clinical records in Mental Health dept. Analyze outcomes from our clinical work, and make suggestions for improvement
Help gather data on outcomes from clinical work, and help tabulate for research, presentations, and outcome reports
Provide Counseling quality control, examining billing records versus clinical records to ensure correspondence
Attend SCCMH trainings on clinical work and Unicare and meetings as necessary
Help implement EHR in front office
Participate as an integral part of a multi‑disciplinary team designed to meet the needs of clients and their families
Assist with scheduling of clinical contacts, and phone inquiries from clientele and other agencies
Other duties as assigned to ensure efficiency and quality of the programs
Go into field as requested to gather information or assist in quality service delivery
Assist with major events involving clients and their families, including parent nights
Qualifications Required
B.A./B.S
Meet eligibility requirements for billable SCCMH work
Clinical interest in developmental disability or psychology; substitute accounting, finance, project management experience or duties if relevant
Required Knowledge And Skills
Proficient in computer skills including word processing, spreadsheets and database management
Ability to use abstract thinking, conceptualization at a high level
Ability to conduct independent research
Flexibility, and ability to prioritize. Excellent concentration
Discrete manner and ability to communicate with clinical, administrative and professional staff as well as clients and their support systems
Knowledge of principles of management, planning, regulations, compliance
Environmental Conditions An enclosed office environment. Time spent sitting, using computer station, period of intense concentration, using the telephone, reading clinical charts, and doing paperwork. Time spent in meetings, travel to various work site locations. Some exposure to weather conditions.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.
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