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EG America

Claims Manager

EG America, Westborough, Massachusetts, us, 01581

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Claims Manager

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EG America .

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross‐functional collaboration? Then you may be the perfect addition to our team!

Description EG America is one of the fastest‑growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one‑stop’ destination. The business has delivered fuel, grocery, merchandise, and food service. Headquartered in Westborough, Massachusetts, the Company operates 1,500+ locations across the U.S. employing 18,000+ team members. Store banners include Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop.

What We Offer Competitive wages

Earned wage access program*

Paid time off

Medical/Health/Dental coverage

401(k) w/Company Match

Team member discounts

Tuition reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit days

Employee recognition & awards

And much more!

Position Summary Report to Senior Claims Manager. Oversee day‑to‑day management of property & casualty claims, ensuring timely & accurate processing with compliance to policies & regulatory requirements.

Responsibilities Progressive experience managing P&C claims, overseeing TPAs for investigations, settlements, litigation discovery

Review claims for quality & adherence to company standards

Identify claims for settlements & adequacy of reserves; prepare draft settlement requests

Collaborate with HR & Benefits on RTW matters

Collaborate with Safety, Legal & other departments on claim matters

Gather & report claim data for trends & loss control recommendations

Assist in developing claims management procedures

Perform other duties or special projects as assigned

Must perform essential functions with/without accommodation

Working Relationships HR, Legal, Health & Safety, Distribution Center, Culinary Center, Retail Field Ops.

Requirements Minimum Education:

Bachelor’s in risk mgmt & insurance, finance, accounting, criminal justice, or business administration.

Preferred Education:

Same as above.

Minimum Experience:

8‑12 yrs US casualty claims mgmt within risk mgmt dept, broker, carrier, or TPA; large retention or self‑insured programs; familiarity w/ workers comp statutes.

Preferred Experience:

Environmental claims.

Licenses/Certs:

CCP, AIC, CPCU or equivalent preferred.

Soft Skills & Competencies Excellent oral & written comm skills

Strong analytical & critical thinking

Build collab relationships with partners

Strong interpersonal skills

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Customer‑needs orientation

Team‑work orientation

Travel Limited (5%)

Hours & Conditions Mon‑Fri 8+ hr days in‑office; 1 day remote w/ manager approval.

Physical Requirements Sitting/standing at computer long periods; lift up to 10 lbs.

Additional Info At EG America, we celebrate diverse backgrounds. Your unique skills may add fresh perspective. If you’re passionate about results, thrive in fast‑paced environment, and have business mgmt or related experience, we’d love to meet you—even if you don’t meet all criteria.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud‑to‑offer diverse financial & non‑financial benefits that invest in your overall growth, well‑being, and career journey.

Seniority Level Mid‑Senior

Employment Type Full‑time

Job Function Finance & Sales

Industries Retail

Referrals Increase your chances of interviewing at EG America by 2x.

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