8am
About the role
We are seeking an exceptional Senior Product Manager to oversee the development of 8am CASEpeer, using artificial intelligence and automation to transform how personal injury attorneys handle cases from intake to settlement, bringing clarity, organization, and efficiency to their daily work. This role is both strategic and hands‑on, ideal for someone with a deep understanding of personal injury practice workflows and pain points, as well as experience in creating solutions that enhance productivity and deliver measurable business results.
As Senior Product Manager, you will play a pivotal role in shaping the future of our platform, driving product strategy for personal injury‑focused capabilities, and leading cross‑functional teams to build solutions that help PI attorneys maximize case outcomes while minimizing administrative burden.
What you’ll do
Product Strategy & Leadership
Develop a deep understanding of the Personal Injury legal practice management market & the needs of attorneys and their staff, including prospect research and quantitative data analysis, to identify high‑value opportunities that increase 8am’s competitive advantage.
Lead collaborative discovery with design and engineering partners to deeply understand customers’ pain points that professionals experience on a daily basis, co‑owning problem identification, solution shaping, and outcome delivery.
Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes so that professionals can scale their practice.
Leverage an understanding of bringing AI‑powered solutions to market by partnering with the AI infrastructure team to align roadmaps.
Outcome Driven Execution
Drive continuous problem‑solving through data analysis, user feedback, and outcome measurement that directly measures customer value & outcomes created.
Lead cross‑functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
Champion customer empathy while making strategic trade‑offs when business and customer priorities conflict.
Cross‑Functional Leadership & Influence
Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value.
Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated PI workflows.
Leverage AI to accelerate discovery, validation & delivery cycles across the product team.
Understand & influence the 8am product vision and strategy across the organization.
About you
6‑8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation & AI initiatives, in high‑growth, scaling organizations.
Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies.
Significant hands‑on experience in discovering and delivering technology products collaboratively with UX designers and engineers.
Proven experience leading cross‑functional initiatives without formal authority, with the ability to influence and align senior stakeholders.
Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments.
Business acumen with the ability to build business cases and prioritize customer needs within a business context.
Strong analytical and communication skills – able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non‑technical audiences.
Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms).
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision‑making, or drive innovation.
Benefits
Health Insurance Coverage – a variety of medical, dental, and vision plans, including a 100% company‑paid HDHP plan.
Financial perks – competitive compensation, annual bonuses, equity options and 401(k) or RRSP with company match, where applicable.
Time for what matters – flexible time off, paid holidays, parental leave program.
Wellness – stipends, mental health support, nutrition coaching.
Learning & Development – continuous learning, leadership programs, professional development funds.
Giving back – charitable matching gift, volunteer PTO, company‑sponsored volunteer events.
Engagement – virtual and in‑person team‑building, quarterly award recognition, peer‑to‑peer appreciation platform.
Diversity, equity & inclusion 8am is committed to creating a welcoming and transparent environment for all, embracing differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
#J-18808-Ljbffr
As Senior Product Manager, you will play a pivotal role in shaping the future of our platform, driving product strategy for personal injury‑focused capabilities, and leading cross‑functional teams to build solutions that help PI attorneys maximize case outcomes while minimizing administrative burden.
What you’ll do
Product Strategy & Leadership
Develop a deep understanding of the Personal Injury legal practice management market & the needs of attorneys and their staff, including prospect research and quantitative data analysis, to identify high‑value opportunities that increase 8am’s competitive advantage.
Lead collaborative discovery with design and engineering partners to deeply understand customers’ pain points that professionals experience on a daily basis, co‑owning problem identification, solution shaping, and outcome delivery.
Lead the strategy and vision for initiatives, defining business cases and ROI of automating routine processes so that professionals can scale their practice.
Leverage an understanding of bringing AI‑powered solutions to market by partnering with the AI infrastructure team to align roadmaps.
Outcome Driven Execution
Drive continuous problem‑solving through data analysis, user feedback, and outcome measurement that directly measures customer value & outcomes created.
Lead cross‑functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals.
Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards.
Champion customer empathy while making strategic trade‑offs when business and customer priorities conflict.
Cross‑Functional Leadership & Influence
Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision.
Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value.
Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated PI workflows.
Leverage AI to accelerate discovery, validation & delivery cycles across the product team.
Understand & influence the 8am product vision and strategy across the organization.
About you
6‑8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation & AI initiatives, in high‑growth, scaling organizations.
Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies.
Significant hands‑on experience in discovering and delivering technology products collaboratively with UX designers and engineers.
Proven experience leading cross‑functional initiatives without formal authority, with the ability to influence and align senior stakeholders.
Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments.
Business acumen with the ability to build business cases and prioritize customer needs within a business context.
Strong analytical and communication skills – able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non‑technical audiences.
Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms).
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision‑making, or drive innovation.
Benefits
Health Insurance Coverage – a variety of medical, dental, and vision plans, including a 100% company‑paid HDHP plan.
Financial perks – competitive compensation, annual bonuses, equity options and 401(k) or RRSP with company match, where applicable.
Time for what matters – flexible time off, paid holidays, parental leave program.
Wellness – stipends, mental health support, nutrition coaching.
Learning & Development – continuous learning, leadership programs, professional development funds.
Giving back – charitable matching gift, volunteer PTO, company‑sponsored volunteer events.
Engagement – virtual and in‑person team‑building, quarterly award recognition, peer‑to‑peer appreciation platform.
Diversity, equity & inclusion 8am is committed to creating a welcoming and transparent environment for all, embracing differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
#J-18808-Ljbffr