Pratum Companies
Director of Operations - (Residential Multi-Family Property Management)
Pratum Companies, Alexandria, Virginia, us, 22350
Director of Operations - Residential Multi‑Family Affordable Housing (Washington, DC Metro Region)
The Director of Operations is responsible for managing operations and maximizing financial value of a diverse, multi‑site residential portfolio of affordable (LIHTC, HUD Section 8, etc.) apartment communities. The position will be assigned by the VP to manage multiple properties in the Washington, DC (VA/MD/DC) Metro Area, primarily in Northern Virginia (Fairfax/Alexandria). Routine daily or weekly travel to multi‑family apartment communities will be required.
The responsibilities include achieving the financial and operational goals of the owner, the company, and the region. The Director of Operations leads on‑site staff to ensure a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (unit turns, routine maintenance, grounds), owner and resident satisfaction, and controlling expenses.
NOTE : This is not a work‑from‑home role; the selected individual must be based in the Washington (DC/MD/VA) metro region, preferably nearby the properties within the portfolio, and will require regular on‑site daily travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the overall operations of assigned properties.
Review monthly financial reports, prepare owner reports, and attend asset management meetings.
Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc.
Hire, oversee and evaluate staff; approve raises, counsel and administer personnel decisions.
Monitor compliance with federal, state and local regulations as well as company policies and procedures.
Review leases, rules and regulations, contracts, licenses, rent schedules, personnel files and resident files.
Review delinquency report, bank deposits, equipment inventory, inspections, etc.
Inspect sites and implement standards.
Supervise, train and conduct staff meetings with regional property manager(s), community managers and other team members.
Enforce safety standards and training for staff.
Follow up as needed on all aspects of property management.
Prepare and implement budget.
Negotiate contracts on behalf of the property(ies)/company subject to approvals.
Prepare for regulatory agency inspections.
Perform any other tasks, duties, projects, and responsibilities as assigned by management.
QUALIFICATIONS
Minimum 5+ years of experience in affordable LIHTC & HUD Project‑Based Section 8 multi‑family affordable housing property management. Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required.
Experience managing a large portfolio as a regional property manager or higher, with ability to lead supervisors who manage other team members.
Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
Willingness to travel extensively to properties within the RPM's assigned portfolio; travel typically daily but may involve multi‑day trips.
Computer skills – strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.).
Washington, DC property manager's license is a plus.
Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes.
College degree preferred, but not required; CPM/HCCP/COS certification or equivalent strongly preferred.
Superb organizational, e‑mail communications, and time‑management skills; able to multi‑task and prioritize.
Customer service – common courtesy and good communication skills with residents, clients, employees, and others at all levels.
Works well with minimal supervision and direction.
Strong leadership, management, and supervisory skills.
Availability for work days, evenings and weekends as needed.
Ability to train and evaluate others, and develop skills and effectively manage performance.
Strong resident relations skills, role model in conflict resolution and customer satisfaction.
Valid, unrestricted driver's license and reliable transportation to provide effective coverage and oversight for assigned community portfolio.
Other tasks, projects, responsibilities as assigned by management.
LANGUAGE SKILL Exceptional English communication skills are required. Must be able to read, analyze and interpret complex documents, respond effectively to inquiries or complaints verbally and in writing, and deliver persuasive speeches and presentations to top management, public groups, clients, prospective clients, residents, and/or boards of directors.
MATHEMATICAL SKILLS AND REASONING Ability to work with mathematical concepts such as probability and statistical inference, budgeting fundamentals, risk analysis, and bidding and reviewing programs. Apply fractions, percentages, ratios and proportions to practical situations. Apply logical or scientific thinking to a wide range of intellectual and practical problems, and use prior knowledge to drive appropriate business outcomes.
REWARDS, BENEFITS AND COMPENSATION This role is exempt and has an anticipated annualized base salary range of $110,000–$135,000 for a new employee, depending on experience, qualifications, and other factors. The position may be eligible for discretionary and/or performance‑based bonuses. Full‑time positions (30+ hours per week) are eligible for 2 weeks paid vacation, 5 days sick leave, 11 paid holidays, and health & welfare benefits as outlined on the company’s website.
Learn more about our company and benefits.
EEO STATEMENT Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
#J-18808-Ljbffr
The responsibilities include achieving the financial and operational goals of the owner, the company, and the region. The Director of Operations leads on‑site staff to ensure a sufficient flow of revenue by maintaining a high percentage of apartment unit occupancy, adherence to property standards (unit turns, routine maintenance, grounds), owner and resident satisfaction, and controlling expenses.
NOTE : This is not a work‑from‑home role; the selected individual must be based in the Washington (DC/MD/VA) metro region, preferably nearby the properties within the portfolio, and will require regular on‑site daily travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for the overall operations of assigned properties.
Review monthly financial reports, prepare owner reports, and attend asset management meetings.
Answer questions from owner, government agencies, financial institutions, auditors, accounting, staff, etc.
Hire, oversee and evaluate staff; approve raises, counsel and administer personnel decisions.
Monitor compliance with federal, state and local regulations as well as company policies and procedures.
Review leases, rules and regulations, contracts, licenses, rent schedules, personnel files and resident files.
Review delinquency report, bank deposits, equipment inventory, inspections, etc.
Inspect sites and implement standards.
Supervise, train and conduct staff meetings with regional property manager(s), community managers and other team members.
Enforce safety standards and training for staff.
Follow up as needed on all aspects of property management.
Prepare and implement budget.
Negotiate contracts on behalf of the property(ies)/company subject to approvals.
Prepare for regulatory agency inspections.
Perform any other tasks, duties, projects, and responsibilities as assigned by management.
QUALIFICATIONS
Minimum 5+ years of experience in affordable LIHTC & HUD Project‑Based Section 8 multi‑family affordable housing property management. Successful experience with certifications, recertifications, REAC/NSPIRE inspections, and MORs is required.
Experience managing a large portfolio as a regional property manager or higher, with ability to lead supervisors who manage other team members.
Working knowledge of all aspects of property management, accounting, inspections, collections, evictions, marketing, etc.
Willingness to travel extensively to properties within the RPM's assigned portfolio; travel typically daily but may involve multi‑day trips.
Computer skills – strong experience with Yardi and Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.).
Washington, DC property manager's license is a plus.
Understanding of financials, budgets, regulations, all applicable affordable programs, local and state statutes.
College degree preferred, but not required; CPM/HCCP/COS certification or equivalent strongly preferred.
Superb organizational, e‑mail communications, and time‑management skills; able to multi‑task and prioritize.
Customer service – common courtesy and good communication skills with residents, clients, employees, and others at all levels.
Works well with minimal supervision and direction.
Strong leadership, management, and supervisory skills.
Availability for work days, evenings and weekends as needed.
Ability to train and evaluate others, and develop skills and effectively manage performance.
Strong resident relations skills, role model in conflict resolution and customer satisfaction.
Valid, unrestricted driver's license and reliable transportation to provide effective coverage and oversight for assigned community portfolio.
Other tasks, projects, responsibilities as assigned by management.
LANGUAGE SKILL Exceptional English communication skills are required. Must be able to read, analyze and interpret complex documents, respond effectively to inquiries or complaints verbally and in writing, and deliver persuasive speeches and presentations to top management, public groups, clients, prospective clients, residents, and/or boards of directors.
MATHEMATICAL SKILLS AND REASONING Ability to work with mathematical concepts such as probability and statistical inference, budgeting fundamentals, risk analysis, and bidding and reviewing programs. Apply fractions, percentages, ratios and proportions to practical situations. Apply logical or scientific thinking to a wide range of intellectual and practical problems, and use prior knowledge to drive appropriate business outcomes.
REWARDS, BENEFITS AND COMPENSATION This role is exempt and has an anticipated annualized base salary range of $110,000–$135,000 for a new employee, depending on experience, qualifications, and other factors. The position may be eligible for discretionary and/or performance‑based bonuses. Full‑time positions (30+ hours per week) are eligible for 2 weeks paid vacation, 5 days sick leave, 11 paid holidays, and health & welfare benefits as outlined on the company’s website.
Learn more about our company and benefits.
EEO STATEMENT Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
#J-18808-Ljbffr