AI Customer Experience Manager - Omni-Channel & Product

A leading audio entertainment company seeks a Manager, Listener Care - AI Customer Experience to drive intelligent customer engagement and enhance service experiences. Ideal candidates should have over 5 years of project management experience in omni-channel contact centers and AI technology. Responsibilities include developing product roadmaps, collaborating with engineering and marketing teams, and analyzing performance data to optimize customer journeys. Compensation ranges from $103,300 to $115,000 depending on qualifications and experience. #J-18808-Ljbffr