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Mindlance

Exception IT-USD

Mindlance, San Diego, California, United States, 92189

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A Lab support technician plays a critical role in the smooth operation and expansion of labs by overseeing the management and administration of infrastructure used for testing and validation of our products. The Lab support tech ensures that our test infrastructure scales with our global operations and help expand client’s test capability across all product lines.

Where you come in:

Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams

Set-up of PCs and Mac machines in the lab with standardized images and security patches

Work with IT on to always ensure connectivity in the lab

Set-up/assemble racks of machines/servers and update HW as needed for test and validation

Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM

Build/maintain and allocate VMs to scale test infrastructure and make it available to team

Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.

Collect debug logs and work with IT team as needed to always ensure proper network connectivity in the lab

Install automation tools to collect data and monitor stats for the lab

Use lab mgmt SW to take inventory and track the health of lab devices

Collaborate with other teams to standardize lab management tools

Keep detailed records of inventory purchases to shipped to teams

Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers

What makes you successful:

Must have 3+ years of experience building and maintaining an engineering lab

You must have experience in racking up servers, cabling/labeling, building and maintaining an engineering labs with test fixtures

Hands-on experience working with Windows and Mac Operating systems, taking snapshots/back-ups, updating security patches etc.

Good understanding of lab administration tasks, well versed with lab/infra management tools and procedures

Experience managing inventory of assets and labeling/tracking etc.

Experience in setting up, using, managing and configuring VMs for multiple users

Experience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.

Excellent written and verbal communication skills

Basic experience or exposure to shell scripting or PythonExperience using Excel, Power-point, Word etc. for documentation

Enthusiasm to learn and grow

EEO “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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