JLL
Base pay range
$120,000.00/yr - $146,000.00/yr
Pay:
$108,500 - $132,900 / year + 10% annual target bonus
Travel:
to San Francisco, CA 1x / week
Location:
San Jose, CA | TikTok campus
What this job involves: The Facilities Manager is responsible for the comprehensive operational management of assigned client sites, ensuring exceptional service delivery while maintaining compliance with all contractual obligations and organizational standards. This role focuses on developing strong client relationships, managing building operations, leading teams, and driving operational efficiencies across the facilities portfolio. As a key contributor to JLL’s facilities management excellence, you will serve as the primary point of contact for clients while overseeing all aspects of site operations from technical systems to team leadership, directly supporting JLL’s mission to deliver world‑class facility services.
What your day‑to‑day will look like:
Proactively manage client relationships and serve as primary escalation point, ensuring contractual KPIs and service level agreements are consistently met or exceeded
Oversee mechanical, electrical, plumbing, HVAC, generators, and critical building systems while managing repairs, maintenance activities, and service requests from initiation to completion
Lead and develop a professional team through comprehensive onboarding, training, performance management, and team building initiatives focused on service excellence
Manage vendor performance and contracts, ensuring services are delivered according to specifications while overseeing vendor payments and compliance with established policies
Execute financial management responsibilities including budget oversight, quarterly forecasting, annual budgeting processes, and preparation of comprehensive financial reports
Coordinate cross‑functionally with fitness, food services, security, transportation, and capital project teams while supporting move teams during building relocations and changes
Identify and implement operational improvements that drive process and cost efficiencies while ensuring full compliance with health, safety, environmental, and risk management policies
Required Qualifications:
Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field preferred
Minimum 3‑5 years of facilities management or related experience with proven track record of success
Strong knowledge of building systems including HVAC, electrical, plumbing, and mechanical systems with hands‑on operational experience
Demonstrated experience in client relationship management and service delivery with measurable results
Proven financial management and budgeting experience with ability to manage operational expenditure within approved budgets
Strong leadership and team development capabilities with experience managing professional teams
Excellent communication and interpersonal skills with proficiency in facilities management software and Microsoft Office Suite
Preferred Qualifications:
Professional certifications in facilities management (CFM, FMP, or similar credentials)
Experience with large‑scale commercial or corporate facility operations
Knowledge of construction project management and vendor procurement processes
Experience with performance management systems and KPI development
Familiarity with health and safety regulations and compliance requirements
Previous experience in client‑facing roles within professional services environment
Seniority level Mid‑Senior level
Employment type Full‑time
Job function General Business and Engineering
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Pay:
$108,500 - $132,900 / year + 10% annual target bonus
Travel:
to San Francisco, CA 1x / week
Location:
San Jose, CA | TikTok campus
What this job involves: The Facilities Manager is responsible for the comprehensive operational management of assigned client sites, ensuring exceptional service delivery while maintaining compliance with all contractual obligations and organizational standards. This role focuses on developing strong client relationships, managing building operations, leading teams, and driving operational efficiencies across the facilities portfolio. As a key contributor to JLL’s facilities management excellence, you will serve as the primary point of contact for clients while overseeing all aspects of site operations from technical systems to team leadership, directly supporting JLL’s mission to deliver world‑class facility services.
What your day‑to‑day will look like:
Proactively manage client relationships and serve as primary escalation point, ensuring contractual KPIs and service level agreements are consistently met or exceeded
Oversee mechanical, electrical, plumbing, HVAC, generators, and critical building systems while managing repairs, maintenance activities, and service requests from initiation to completion
Lead and develop a professional team through comprehensive onboarding, training, performance management, and team building initiatives focused on service excellence
Manage vendor performance and contracts, ensuring services are delivered according to specifications while overseeing vendor payments and compliance with established policies
Execute financial management responsibilities including budget oversight, quarterly forecasting, annual budgeting processes, and preparation of comprehensive financial reports
Coordinate cross‑functionally with fitness, food services, security, transportation, and capital project teams while supporting move teams during building relocations and changes
Identify and implement operational improvements that drive process and cost efficiencies while ensuring full compliance with health, safety, environmental, and risk management policies
Required Qualifications:
Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field preferred
Minimum 3‑5 years of facilities management or related experience with proven track record of success
Strong knowledge of building systems including HVAC, electrical, plumbing, and mechanical systems with hands‑on operational experience
Demonstrated experience in client relationship management and service delivery with measurable results
Proven financial management and budgeting experience with ability to manage operational expenditure within approved budgets
Strong leadership and team development capabilities with experience managing professional teams
Excellent communication and interpersonal skills with proficiency in facilities management software and Microsoft Office Suite
Preferred Qualifications:
Professional certifications in facilities management (CFM, FMP, or similar credentials)
Experience with large‑scale commercial or corporate facility operations
Knowledge of construction project management and vendor procurement processes
Experience with performance management systems and KPI development
Familiarity with health and safety regulations and compliance requirements
Previous experience in client‑facing roles within professional services environment
Seniority level Mid‑Senior level
Employment type Full‑time
Job function General Business and Engineering
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