Advance Auto Parts
Job Description
A General Manager must be committed to inspiring our team, helping our customers succeed, and growing our business with integrity. This professional level sales and management position supports functions on both sides of the business. The role requires an understanding of store systems, automotive systems and parts knowledge, and the ability to identify, troubleshoot and project assist for DIY. The General Manager is responsible for developing and maintaining professional customer relationships and program growth, and is accountable for achieving financial metrics while maintaining service and appearance standards. The position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11‑hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands. General Managers are required to work a schedule based on the needs of the business.
Primary Responsibilities
Achieve overall store sales goals and service objectives
Manage and grow professional customer relationships and sales, including building and holding the team accountable to executing customer action plans
Select, hire, develop, perform management, coach, schedule and engage store team members
Ensure execution of all inventory and operational standards
Coach all team members to deliver on customer expectations (DIY and professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Lead change management
Embrace diversity and foster a respectful environment for both customers and team members
Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper installation, etc.
Assist district/region with other functions upon request
Success Factors
Friendly communication
Locate and stock parts
Safety knowledge and skills
ASE P2 certification or equivalent
Execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Source from numerous places including special order, FDO, second source, etc.
Execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Execute and train inventory systems and store equipment
Execute and train POS and parts lookup systems
Review and analyze P&L statement
Recruit, select, hire and develop quality team members
Build and grow relationships with professional customers
Essential Job Skills
Working knowledge of automotive systems preferred
Speak and write English; Spanish a plus; communicate effectively and build strong relationships with customers, peers and upper management
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in an inspiring way
Work an assortment of days, evenings and weekends as needed
Prior Experience
2-3 years of experience managing a team of 10-20 team members in a fast‑paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
Education and Certifications
High school diploma or GED; bachelor’s degree in business or related area preferred
Valid driver’s license
ASE certification preferred, but not required
Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. The employee will predominantly be walking or standing, and must lift up to 100 pounds. The work environment may include exposure to moving mechanical parts, high, precarious places and chemicals. The noise level is usually moderate.
Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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Primary Responsibilities
Achieve overall store sales goals and service objectives
Manage and grow professional customer relationships and sales, including building and holding the team accountable to executing customer action plans
Select, hire, develop, perform management, coach, schedule and engage store team members
Ensure execution of all inventory and operational standards
Coach all team members to deliver on customer expectations (DIY and professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Lead change management
Embrace diversity and foster a respectful environment for both customers and team members
Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper installation, etc.
Assist district/region with other functions upon request
Success Factors
Friendly communication
Locate and stock parts
Safety knowledge and skills
ASE P2 certification or equivalent
Execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Source from numerous places including special order, FDO, second source, etc.
Execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Execute and train inventory systems and store equipment
Execute and train POS and parts lookup systems
Review and analyze P&L statement
Recruit, select, hire and develop quality team members
Build and grow relationships with professional customers
Essential Job Skills
Working knowledge of automotive systems preferred
Speak and write English; Spanish a plus; communicate effectively and build strong relationships with customers, peers and upper management
Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in an inspiring way
Work an assortment of days, evenings and weekends as needed
Prior Experience
2-3 years of experience managing a team of 10-20 team members in a fast‑paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
Education and Certifications
High school diploma or GED; bachelor’s degree in business or related area preferred
Valid driver’s license
ASE certification preferred, but not required
Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. The employee will predominantly be walking or standing, and must lift up to 100 pounds. The work environment may include exposure to moving mechanical parts, high, precarious places and chemicals. The noise level is usually moderate.
Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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