Mass General Brigham
Senior Practice Manager - Surgery
Mass General Brigham, Newton, Massachusetts, United States, 02165
Job Summary
Responsible for medium to large single‑site practice or larger multi‑site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff, operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.
Essential Functions
Oversees the day‑to‑day administrative performance of secretarial and clinical support staff and manages staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through on‑going coaching, counseling, and training.
Oversees the department’s payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff.
Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations.
Collaborates with practice leaders on the preparation of the practice’s annual budgets.
Regularly evaluates and analyzes practice performance metrics.
Qualifications Education Bachelor's Degree in a related field required; Master’s Degree preferred. No experience in lieu of a degree.
Experience Supervisory experience 3‑5 years required. Experience working in an academic healthcare environment 3‑5 years required.
Knowledge, Skills and Abilities
Strong understanding of Office Suite.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time‑management skills.
Analytical and math skills.
Knowledge of accounting principles.
Ability to adapt to multiple and rapidly changing priorities and deadlines.
Physical Requirements
Standing Occasionally (3‑33%)
Walking Occasionally (3‑33%)
Sitting Constantly (67‑100%)
Lifting Occasionally (3‑33%) 20lbs – 35lbs
Carrying Occasionally (3‑33%) 20lbs – 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3‑33%)
Stooping Occasionally (3‑33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3‑33%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Onsite
Work Location 2000 Washington Street
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $64,708.80 – $94,151.20 Annual
Grade 7
EEO Statement Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Essential Functions
Oversees the day‑to‑day administrative performance of secretarial and clinical support staff and manages staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.
Assists in the career development of practice employees through on‑going coaching, counseling, and training.
Oversees the department’s payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff.
Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations.
Collaborates with practice leaders on the preparation of the practice’s annual budgets.
Regularly evaluates and analyzes practice performance metrics.
Qualifications Education Bachelor's Degree in a related field required; Master’s Degree preferred. No experience in lieu of a degree.
Experience Supervisory experience 3‑5 years required. Experience working in an academic healthcare environment 3‑5 years required.
Knowledge, Skills and Abilities
Strong understanding of Office Suite.
Strong communication and organizational skills.
Strong and proven leadership skills.
Ability to work with staff of all levels.
Excellent time‑management skills.
Analytical and math skills.
Knowledge of accounting principles.
Ability to adapt to multiple and rapidly changing priorities and deadlines.
Physical Requirements
Standing Occasionally (3‑33%)
Walking Occasionally (3‑33%)
Sitting Constantly (67‑100%)
Lifting Occasionally (3‑33%) 20lbs – 35lbs
Carrying Occasionally (3‑33%) 20lbs – 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3‑33%)
Stooping Occasionally (3‑33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3‑33%)
Gross Manipulation (Handling) Constantly (67‑100%)
Fine Manipulation (Fingering) Frequently (34‑66%)
Feeling Constantly (67‑100%)
Foot Use Rarely (Less than 2%)
Vision – Far Constantly (67‑100%)
Vision – Near Constantly (67‑100%)
Talking Constantly (67‑100%)
Hearing Constantly (67‑100%)
Remote Type Onsite
Work Location 2000 Washington Street
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $64,708.80 – $94,151.20 Annual
Grade 7
EEO Statement Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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