Insight Communications
Enterprise Monitoring - Senior Consultant
Insight Communications, Herndon, Virginia, United States, 22070
Enterprise Monitoring – Senior Consultant
Insight Communications,
Windward Consulting
is at the forefront of Service‑Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service‑Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission‑critical IT environments in the world.
We are looking for an experienced Enterprise Monitoring Senior Consultant, with particular experience with Azure monitoring. You will lead the assessment, analysis and design of strategy and implementations of observability, monitoring and operations systems to support our enterprise customers. This role is part of our ServiceNow IT Operations Management (ITOM) practice, allowing you to grow knowledge in monitoring systems and the ServiceNow suite of solutions including event management, discovery, service mapping, CMDB and AIOps.
Responsibilities
Define standards to monitor and support applications in the Azure Cloud environment using SCOM, Azure Monitor, and other relevant tools.
Utilize Azure SaaS and PaaS knowledge to establish monitoring baselines to troubleshoot and resolve issues.
Integrate Azure Monitor alerts with ServiceNow event management to ensure timely incident response.
Demonstrate hands‑on experience with implementations of the core suite of ServiceNow ITOM applications (Discovery, Service Mapping, Event Management).
Demonstrate hands‑on experience with designing and implementing multiple integrations to third‑party systems.
Leverage both proven and innovative technology approaches to solve challenging business problems.
Provide technical assessments, written documentation and technical expertise.
Collaborate with cross‑functional teams to resolve complex application and infrastructure issues.
Develop and maintain documentation related to monitoring processes, procedures, and troubleshooting steps.
Continuously improve monitoring and support processes through automation and optimization.
Desired Skills
5+ years in monitoring using enterprise monitoring tools such as Dynatrace, New Relic, Datadog, Splunk, Broadcom DX NetOps, IBM Tivoli or similar.
Experience with SCOM and Azure Monitor for application and infrastructure monitoring.
Strong knowledge of Azure IaaS, SaaS and PaaS.
Experience and certifications in ServiceNow ITOM Event Management, and ideally also in Discovery and/or Service Mapping.
5+ years in support of infrastructure technologies, across cloud, networking and platforms.
Enterprise Monitoring integration experience, with familiarity of technologies such as JSON, REST API, and YAML.
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/combination of education and experience.
Work Location Remote.
Benefits Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match.
Equal Opportunity Employer Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
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Windward Consulting
is at the forefront of Service‑Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service‑Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission‑critical IT environments in the world.
We are looking for an experienced Enterprise Monitoring Senior Consultant, with particular experience with Azure monitoring. You will lead the assessment, analysis and design of strategy and implementations of observability, monitoring and operations systems to support our enterprise customers. This role is part of our ServiceNow IT Operations Management (ITOM) practice, allowing you to grow knowledge in monitoring systems and the ServiceNow suite of solutions including event management, discovery, service mapping, CMDB and AIOps.
Responsibilities
Define standards to monitor and support applications in the Azure Cloud environment using SCOM, Azure Monitor, and other relevant tools.
Utilize Azure SaaS and PaaS knowledge to establish monitoring baselines to troubleshoot and resolve issues.
Integrate Azure Monitor alerts with ServiceNow event management to ensure timely incident response.
Demonstrate hands‑on experience with implementations of the core suite of ServiceNow ITOM applications (Discovery, Service Mapping, Event Management).
Demonstrate hands‑on experience with designing and implementing multiple integrations to third‑party systems.
Leverage both proven and innovative technology approaches to solve challenging business problems.
Provide technical assessments, written documentation and technical expertise.
Collaborate with cross‑functional teams to resolve complex application and infrastructure issues.
Develop and maintain documentation related to monitoring processes, procedures, and troubleshooting steps.
Continuously improve monitoring and support processes through automation and optimization.
Desired Skills
5+ years in monitoring using enterprise monitoring tools such as Dynatrace, New Relic, Datadog, Splunk, Broadcom DX NetOps, IBM Tivoli or similar.
Experience with SCOM and Azure Monitor for application and infrastructure monitoring.
Strong knowledge of Azure IaaS, SaaS and PaaS.
Experience and certifications in ServiceNow ITOM Event Management, and ideally also in Discovery and/or Service Mapping.
5+ years in support of infrastructure technologies, across cloud, networking and platforms.
Enterprise Monitoring integration experience, with familiarity of technologies such as JSON, REST API, and YAML.
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/combination of education and experience.
Work Location Remote.
Benefits Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match.
Equal Opportunity Employer Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
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