S&P Global
About the Role
This newly created role will provide day‑to‑day dedicated product support for the Market Analytics product‑suite, ensuring customer queries are addressed promptly and effectively. Additionally, this role will work collaboratively with both Sales and Product teams to provide VOC for an improved customer experience. Finally, this role will support a Market Analytics Executive Consultant to proactively identify impactful use cases and industry analysis to help drive improved sales performance and custom projects to support client business needs.
Grade Level (for internal use) 10
Responsibilities and Impact
Conduct training sessions to help customers understand and maximize the use of the product features and functionalities.
Handle custom data requests and assist customers in exploring use cases relevant to their business needs.
Gather and provide Voice of Customer (VOC) feedback to the product team for potential enhancements or improvements.
Collaborate with cross‑functional teams to ensure seamless product delivery and customer satisfaction.
Stay updated with industry trends and product updates to provide informed support and advice to customers.
Report to and support the Market Analytics Executive Consultant in creating custom presentations and analysis tailored to client needs.
What We’re Looking For Basic Required Qualifications
Bachelor’s degree in business, Finance, Analytics, or a related field.
Proven experience in product support or customer service, preferably in a market analytics or sales performance environment.
OEM experience compiling data from multiple sources to create analytics and insights for leaders and executives.
Strong analytical skills with the ability to interpret complex data and provide actionable insights.
Excellent communication skills, both written and verbal, with the ability to conduct training sessions and support customer presentations.
Proficiency in using analytics tools and software, with a strong understanding of data management and reporting.
Additional Preferred Qualifications
Direct experience in automotive industry analysis, ideally at an Original Equipment Manufacturer (OEM) in an operations‑related role such as Sales & Incentive Planning, Distribution, or Dealer Development.
Experience in a related consulting role within the automotive industry.
5-10 years of applicable experience in market analytics or a similar field.
Familiarity with custom data request processes and use case exploration.
Ability to work collaboratively with cross‑functional teams and support senior consultants in project execution.
Strong problem‑solving skills and a proactive approach to identifying opportunities for product improvement.
Compensation/Benefits Information (US Applicants Only) S&P Global states that the anticipated base salary range for this position is $85,000 to $95,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Right to Work Requirements This role is limited to persons with indefinite right to work in the United States.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf
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Grade Level (for internal use) 10
Responsibilities and Impact
Conduct training sessions to help customers understand and maximize the use of the product features and functionalities.
Handle custom data requests and assist customers in exploring use cases relevant to their business needs.
Gather and provide Voice of Customer (VOC) feedback to the product team for potential enhancements or improvements.
Collaborate with cross‑functional teams to ensure seamless product delivery and customer satisfaction.
Stay updated with industry trends and product updates to provide informed support and advice to customers.
Report to and support the Market Analytics Executive Consultant in creating custom presentations and analysis tailored to client needs.
What We’re Looking For Basic Required Qualifications
Bachelor’s degree in business, Finance, Analytics, or a related field.
Proven experience in product support or customer service, preferably in a market analytics or sales performance environment.
OEM experience compiling data from multiple sources to create analytics and insights for leaders and executives.
Strong analytical skills with the ability to interpret complex data and provide actionable insights.
Excellent communication skills, both written and verbal, with the ability to conduct training sessions and support customer presentations.
Proficiency in using analytics tools and software, with a strong understanding of data management and reporting.
Additional Preferred Qualifications
Direct experience in automotive industry analysis, ideally at an Original Equipment Manufacturer (OEM) in an operations‑related role such as Sales & Incentive Planning, Distribution, or Dealer Development.
Experience in a related consulting role within the automotive industry.
5-10 years of applicable experience in market analytics or a similar field.
Familiarity with custom data request processes and use case exploration.
Ability to work collaboratively with cross‑functional teams and support senior consultants in project execution.
Strong problem‑solving skills and a proactive approach to identifying opportunities for product improvement.
Compensation/Benefits Information (US Applicants Only) S&P Global states that the anticipated base salary range for this position is $85,000 to $95,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Right to Work Requirements This role is limited to persons with indefinite right to work in the United States.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf
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