Airbnb
Community Engagement Manager (contract)
Airbnb, San Francisco, California, United States, 94199
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100,000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one‑of‑a‑kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Our community is based on connection and belonging.
Our creativity allows us to imagine new possibilities for people.
Our responsibility is to all of our stakeholders.
It takes a unified team committed to our core values to embody these ideas, and our fast‑moving team is committed to leading as a 21st‑century company.
Responsibilities
Act as the primary bridge between the local Airbnb team and the Canada Host Community, coordinating and prioritizing cross‑functional activities that entail community action.
Lead Community growth, engagement, and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross‑functional teams, coordinating multiple stakeholders, identifying project risks, and crafting mitigation plans.
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
Community Growth
Recruit, onboard, and manage new Community Leaders and launch Host Clubs.
Grow Host representation in Host Clubs.
Test new methods for connecting Hosts across.
Community Engagement
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation.
Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders.
Support global Community Engagement Programming and evolve for local language and needs.
Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders.
Organize and lead effective Community events, both online and in‑person.
Community Impact
Support the development, execution, and scale of in‑market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
Develop resources, engaging and high‑impact communications, and training materials for cross‑functional business partners.
Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
Influence regional prioritization, process improvement, and program feedback.
Develop deep knowledge of your assigned geographic markets and become the go‑to source for all Host Community information relating to local needs, trends, and market dynamics for internal and external partners.
Act as a go‑to for the Community team with regards to local insights and feedback.
Requirements
8+ years of experience in Community Management – experience in Community events, online engagement, or distributed communities also helpful.
Previous experience scaling communities while maintaining high engagement.
Strong project management skills with experience leading programs and processes.
Ability to approach Community through a strategic business lens and align Community goals with business goals.
Entrepreneurial, solution‑oriented, growth mindset.
Highly autonomous and self‑driven.
Strong verbal communication and interpersonal skills.
Effective cross‑functional partner with ability to influence through persuasion, negotiation, and consensus building.
Passion for Airbnb, our Hosts, and the mission of the company.
Belonging & Accommodations Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $30-$40/hr
Benefits: Medical, Dental, Vision, 401K
#J-18808-Ljbffr
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Our community is based on connection and belonging.
Our creativity allows us to imagine new possibilities for people.
Our responsibility is to all of our stakeholders.
It takes a unified team committed to our core values to embody these ideas, and our fast‑moving team is committed to leading as a 21st‑century company.
Responsibilities
Act as the primary bridge between the local Airbnb team and the Canada Host Community, coordinating and prioritizing cross‑functional activities that entail community action.
Lead Community growth, engagement, and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross‑functional teams, coordinating multiple stakeholders, identifying project risks, and crafting mitigation plans.
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
Community Growth
Recruit, onboard, and manage new Community Leaders and launch Host Clubs.
Grow Host representation in Host Clubs.
Test new methods for connecting Hosts across.
Community Engagement
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation.
Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders.
Support global Community Engagement Programming and evolve for local language and needs.
Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders.
Organize and lead effective Community events, both online and in‑person.
Community Impact
Support the development, execution, and scale of in‑market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
Develop resources, engaging and high‑impact communications, and training materials for cross‑functional business partners.
Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
Influence regional prioritization, process improvement, and program feedback.
Develop deep knowledge of your assigned geographic markets and become the go‑to source for all Host Community information relating to local needs, trends, and market dynamics for internal and external partners.
Act as a go‑to for the Community team with regards to local insights and feedback.
Requirements
8+ years of experience in Community Management – experience in Community events, online engagement, or distributed communities also helpful.
Previous experience scaling communities while maintaining high engagement.
Strong project management skills with experience leading programs and processes.
Ability to approach Community through a strategic business lens and align Community goals with business goals.
Entrepreneurial, solution‑oriented, growth mindset.
Highly autonomous and self‑driven.
Strong verbal communication and interpersonal skills.
Effective cross‑functional partner with ability to influence through persuasion, negotiation, and consensus building.
Passion for Airbnb, our Hosts, and the mission of the company.
Belonging & Accommodations Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $30-$40/hr
Benefits: Medical, Dental, Vision, 401K
#J-18808-Ljbffr