firstPRO, Inc
Help Desk Technician (Philadelphia)
firstPRO, Inc, Philadelphia, Pennsylvania, United States, 19117
Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included.
This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service.
Responsibilities: Provide first- and second-level technical support for end users across hardware, software, and network issues Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems Support basic networking functions including connectivity, VPN, DNS, and DHCP Manage Active Directory tasks such as password resets, account setup, and permissions Set up, configure, and troubleshoot printers and peripheral devices Assist with mobile device support and Mobile Device Management (MDM) solutions Document support activities, resolutions, and system updates Deliver timely, professional communication and maintain strong customer service standards Work both independently and collaboratively within a hybrid environment
Requirements:
Associates or Bachelors degree in Computer Science or related field, or equivalent experience 2-5 years of experience in a help desk, technical support, or field service role Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking Strong end-user support skills Experience with Active Directory, DNS, DHCP, and VPN troubleshooting Strong diagnostic and problem-solving skills for hardware and software issues Printer setup and management experience Familiarity with Mobile Device Management tools Excellent verbal communication and customer service abilities Ability to work well under pressure and handle multiple priorities Comfortable working independently, remotely, or as part of a team
This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service.
Responsibilities: Provide first- and second-level technical support for end users across hardware, software, and network issues Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems Support basic networking functions including connectivity, VPN, DNS, and DHCP Manage Active Directory tasks such as password resets, account setup, and permissions Set up, configure, and troubleshoot printers and peripheral devices Assist with mobile device support and Mobile Device Management (MDM) solutions Document support activities, resolutions, and system updates Deliver timely, professional communication and maintain strong customer service standards Work both independently and collaboratively within a hybrid environment
Requirements:
Associates or Bachelors degree in Computer Science or related field, or equivalent experience 2-5 years of experience in a help desk, technical support, or field service role Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking Strong end-user support skills Experience with Active Directory, DNS, DHCP, and VPN troubleshooting Strong diagnostic and problem-solving skills for hardware and software issues Printer setup and management experience Familiarity with Mobile Device Management tools Excellent verbal communication and customer service abilities Ability to work well under pressure and handle multiple priorities Comfortable working independently, remotely, or as part of a team