firstPRO, Inc is hiring: Help Desk Technician (Philadelphia) in Philadelphia
firstPRO, Inc, Philadelphia, PA, US
Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included.
This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service.
Responsibilities:
Provide first- and second-level technical support for end users across hardware, software, and network issues
Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems
Support basic networking functions including connectivity, VPN, DNS, and DHCP
Manage Active Directory tasks such as password resets, account setup, and permissions
Set up, configure, and troubleshoot printers and peripheral devices
Assist with mobile device support and Mobile Device Management (MDM) solutions
Document support activities, resolutions, and system updates
Deliver timely, professional communication and maintain strong customer service standards
Work both independently and collaboratively within a hybrid environment
Requirements:
Associates or Bachelors degree in Computer Science or related field, or equivalent experience
2-5 years of experience in a help desk, technical support, or field service role
Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking
Strong end-user support skills
Experience with Active Directory, DNS, DHCP, and VPN troubleshooting
Strong diagnostic and problem-solving skills for hardware and software issues
Printer setup and management experience
Familiarity with Mobile Device Management tools
Excellent verbal communication and customer service abilities
Ability to work well under pressure and handle multiple priorities
Comfortable working independently, remotely, or as part of a team