Receptionist & Social Services_NE-AOK_101-Administration Job at The Salvation Ar

Overview

Job Summary: Answers the telephone in a courteous manner and directs calls to the appropriate destinations; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army’s operations and services; performs routine clerical work such as typing, spreadsheets, and filing.

Responsibilities

• Receptionist Duties (100%): Answers the telephone and transfers calls to the appropriate destinations; responds to callers’ questions and provides accurate information.
• Records accurate and complete messages; ensures timely and accurate distribution of messages.
• Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representatives soliciting to The Salvation Army.
• Notifies proper individuals when visitors or clients have arrived; ensures visitors and clients have signed in.
• Maintains order and decorum in the reception area.
• Updates phone list by adding/deleting names and extensions; proofs telephone lists for mistakes before printing.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or email; follows The Salvation Army procedures in handling money.
• Keeps track of Officers and employees in the office at any given time, as possible.
• Assists with special or seasonal projects such as Christmas, angel tree, etc.
• Ensures phone system is on night mode at 4 PM each evening and video monitor is turned off.
• Performs other related work as required and performs other duties as assigned.

Materials and Equipment

Telephone, Computer, Microsoft Office, General Office Equipment

Knowledge, Skills and Abilities

• Ability to direct phone calls to the appropriate person or destinations.
• Ability to respond to and assist callers and visitors in a courteous and tactful manner.
• Ability to screen calls in a courteous and tactful manner.
• Ability to work with people and provide assistance in a calm, courteous, and tactful manner.
• Ability to record accurate and complete messages.
• Ability to perform clerical support work while operating the switchboard.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to project a positive and professional image of The Salvation Army.

Minimum Qualifications

Education and Experience: High school diploma or G.E.D. required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skills, and abilities.

Certifications/Licenses

None

Physical Requirements

• Ability to meet attendance requirements.
• Ability to read, write, and communicate in English.
• Ability to operate a telephone and/or switchboard.
• Ability to sort documents alphabetically and numerically.
• Ability to perform routine mathematical computations.

Working Conditions

Work is performed in a normal office environment where there is little or no physical discomfort associated with changes in weather or discomfort from noise, dust, dirt, and the like.

Statement of Purpose

This document provides descriptive information about the Salvation Army position. Work actually performed may vary. This document may be used for recruiting, staffing, or career planning, and should be used as a guideline for content and qualifications. The Salvation Army reserves the right to make changes to this document as deemed necessary without prior notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee to undermine its religious mission.

Application Note

Your signature indicates that you have read and understand the job description and agree to perform the duties as assigned. When an application is reviewed, applicants may be considered based on the relevance of required education and experience. Please fully complete the application, answer questions completely and honestly, and upload a resume when available. Those requiring accommodation for the application or interview should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!