BeaconFire Inc.
TrakSYS Support Engineer (Richmond)
BeaconFire Inc., Richmond, Virginia, United States, 23214
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities: Provide Level 1 / Level 2 Support for TrakSYS MES application. Monitor system performance and ensure continuous up time. Identify root causes and coordinate fixes with the development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users. Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy. Troubleshooting TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC). Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes. Handle incident management and services requests through ticketing tools e.g., ServiceNow. Maintain support documentation, change logs, and knowledge base articles. Track SLAs, KPIs, and recurring issues for continuous improvement. Support scheduled maintenance, upgrades, and deployments.
Mandatory skills and skill proficiencies required: Hands-on experience on TrakSYS MES (version 12 is a plus). Understanding of TrakSYS architecture and core configurations. Knowledge of C#/.Net, JavaScript, HTML and CSS. Knowledge of SQL Server (queries, stored procedures). Knowledge of IIS, Windows Server, and network basics. Strong analytical and problem-solving skills. Good communication skills.
Key Responsibilities: Provide Level 1 / Level 2 Support for TrakSYS MES application. Monitor system performance and ensure continuous up time. Identify root causes and coordinate fixes with the development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users. Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy. Troubleshooting TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC). Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes. Handle incident management and services requests through ticketing tools e.g., ServiceNow. Maintain support documentation, change logs, and knowledge base articles. Track SLAs, KPIs, and recurring issues for continuous improvement. Support scheduled maintenance, upgrades, and deployments.
Mandatory skills and skill proficiencies required: Hands-on experience on TrakSYS MES (version 12 is a plus). Understanding of TrakSYS architecture and core configurations. Knowledge of C#/.Net, JavaScript, HTML and CSS. Knowledge of SQL Server (queries, stored procedures). Knowledge of IIS, Windows Server, and network basics. Strong analytical and problem-solving skills. Good communication skills.