H&M
H&M Sales Advisor - Local Flagship Newbury Street Boston
H&M, Boston, Massachusetts, us, 02298
H&M Sales Advisor – Local Flagship Newbury Street Boston
Position Type: Hourly, Non‑Exempt. EEOC Code: SLS. Hourly Pay Rate: $18.00 per hour.
About the Role As a Sales Advisor, you will provide excellent customer service, guide customers through the store, actively sell products, and support customers with garment care, presentation, and a clean, organized environment.
Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience, supporting them with direct customer service.
Engage in conversations with customers to provide an outstanding experience.
Guide customers through fashion trends, stories, and products across all store areas.
Effectively promote and sell H&M products to achieve sales targets.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively in all customer interactions.
Support commercial and operational actions with store management to reach sales targets.
Complete the garment cycle—unpacking, refill, steaming, and care—to maintain quality.
Operate fitting rooms and checkout areas in accordance with best practices.
Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, merchandising, and visual displays following guidelines.
Ensure proper stock levels with replenishment routines.
Follow best practices for in‑store OMNI services and technology tools (e.g., Instore Care App, Click & Collect, Smart Store).
Assist with opening and closing duties.
Adhere to health & safety guidelines and legal requirements.
Qualifications
Passionate about fashion and the H&M brand.
Motivated by delivering a great customer experience.
Communicative, creative, curious, flexible, decisive, and action‑oriented.
Experience working in a dynamic, collaborative retail environment.
Prior customer service experience in fashion, retail, or other service industries.
Benefits & Culture We value diverse backgrounds and encourage inclusion. Our benefits include extensive development opportunities, a staff discount card across all H&M Group brands, the H&M Incentive Program, wellness and family support programs, paid leave, and community days.
Additional Information H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at https://hm.ethicspoint.com.
#J-18808-Ljbffr
About the Role As a Sales Advisor, you will provide excellent customer service, guide customers through the store, actively sell products, and support customers with garment care, presentation, and a clean, organized environment.
Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store & OMNI experience, supporting them with direct customer service.
Engage in conversations with customers to provide an outstanding experience.
Guide customers through fashion trends, stories, and products across all store areas.
Effectively promote and sell H&M products to achieve sales targets.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively in all customer interactions.
Support commercial and operational actions with store management to reach sales targets.
Complete the garment cycle—unpacking, refill, steaming, and care—to maintain quality.
Operate fitting rooms and checkout areas in accordance with best practices.
Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, merchandising, and visual displays following guidelines.
Ensure proper stock levels with replenishment routines.
Follow best practices for in‑store OMNI services and technology tools (e.g., Instore Care App, Click & Collect, Smart Store).
Assist with opening and closing duties.
Adhere to health & safety guidelines and legal requirements.
Qualifications
Passionate about fashion and the H&M brand.
Motivated by delivering a great customer experience.
Communicative, creative, curious, flexible, decisive, and action‑oriented.
Experience working in a dynamic, collaborative retail environment.
Prior customer service experience in fashion, retail, or other service industries.
Benefits & Culture We value diverse backgrounds and encourage inclusion. Our benefits include extensive development opportunities, a staff discount card across all H&M Group brands, the H&M Incentive Program, wellness and family support programs, paid leave, and community days.
Additional Information H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at https://hm.ethicspoint.com.
#J-18808-Ljbffr