Providence SF
Case Manager Supervisor – Emergency Housing Voucher (EHV) Program
Providence SF, San Francisco, California, United States, 94199
Case Manager Supervisor – Emergency Housing Voucher (EHV) Program
Reports to:
Executive Director
Status:
Full-time, non-exempt
Compensation:
$28.00–$33.00 per hour, DOE, plus benefits including 401(k)
The Case Manager Supervisor oversees the delivery of high-quality services for individuals and families participating in the Emergency Housing Voucher (EHV) Program. This role supervises Case Managers, supports housing-focused case management activities, and ensures accurate and timely documentation and compliance with program requirements. The ideal candidate has strong communication and leadership skills and experience working with people experiencing homelessness.
Key Responsibilities
Supervise, mentor, and support Case Managers through regular check‑ins and team meetings
Oversee intakes, case plans, and service documentation to ensure accuracy and compliance
Facilitate weekly community meetings with shelter clients
Conduct weekly or bi‑weekly supervision meetings with Case Managers
Review and approve Case Managers’ timesheets and documentation
Ensure timely completion of intake paperwork, assessments, and case notes
Coordinate client services and referrals, including housing navigation, healthcare, education, and benefits support
Maintain updated resource lists to support client needs
Complete and submit incident or critical‑event reports when required
Lead weekly case conferencing to review client progress and identify needed interventions
Monitor data quality and reporting through One System (HMIS database)
Maintain professional and timely communication with clients, staff, and external partners
Attend staff meetings, required trainings, and collaborative partner meetings
Support a positive environment that is trauma‑informed and client‑centered
Qualifications
Experience working with individuals or families experiencing homelessness or housing instability
Knowledge of case management, housing navigation, supportive services, and community resources
Ability to manage multiple priorities, maintain confidentiality, and meet deadlines
Strong documentation and data‑entry skills
Familiarity with HMIS or similar client‑tracking systems preferred
Strong interpersonal and communication skills
Ability to work collaboratively with internal team members and outside agencies
Bilingual in English and Spanish preferred
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries: Non‑profit Organizations
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Executive Director
Status:
Full-time, non-exempt
Compensation:
$28.00–$33.00 per hour, DOE, plus benefits including 401(k)
The Case Manager Supervisor oversees the delivery of high-quality services for individuals and families participating in the Emergency Housing Voucher (EHV) Program. This role supervises Case Managers, supports housing-focused case management activities, and ensures accurate and timely documentation and compliance with program requirements. The ideal candidate has strong communication and leadership skills and experience working with people experiencing homelessness.
Key Responsibilities
Supervise, mentor, and support Case Managers through regular check‑ins and team meetings
Oversee intakes, case plans, and service documentation to ensure accuracy and compliance
Facilitate weekly community meetings with shelter clients
Conduct weekly or bi‑weekly supervision meetings with Case Managers
Review and approve Case Managers’ timesheets and documentation
Ensure timely completion of intake paperwork, assessments, and case notes
Coordinate client services and referrals, including housing navigation, healthcare, education, and benefits support
Maintain updated resource lists to support client needs
Complete and submit incident or critical‑event reports when required
Lead weekly case conferencing to review client progress and identify needed interventions
Monitor data quality and reporting through One System (HMIS database)
Maintain professional and timely communication with clients, staff, and external partners
Attend staff meetings, required trainings, and collaborative partner meetings
Support a positive environment that is trauma‑informed and client‑centered
Qualifications
Experience working with individuals or families experiencing homelessness or housing instability
Knowledge of case management, housing navigation, supportive services, and community resources
Ability to manage multiple priorities, maintain confidentiality, and meet deadlines
Strong documentation and data‑entry skills
Familiarity with HMIS or similar client‑tracking systems preferred
Strong interpersonal and communication skills
Ability to work collaboratively with internal team members and outside agencies
Bilingual in English and Spanish preferred
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries: Non‑profit Organizations
#J-18808-Ljbffr