Boston Medical Center (BMC)
Quality & Patient Safety Specialist
Boston Medical Center (BMC), Boston, Massachusetts, us, 02298
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Quality & Patient Safety Specialist
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Boston Medical Center (BMC) . Position Summary
The Quality & Patient Safety Specialist plays a key role in supporting the development, implementation, management and sustainment of an organization-wide system of quality and safety. Working with the Quality & Patient Safety team and organizational cross‑functional teams, the specialist will support activities to strengthen the culture of safety with the goal of improving the reliability of a complex system. Staff in this role are responsible for supporting a portfolio of system‑level quality/process improvement projects from project scope and design, process redesign, implementation testing, performance metric management, and sustainment plans. Key responsibilities include: • Demonstrating progressive independent project management skills, including logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences; • Participating in the development, implementation and evaluation of programming to promote and advance the BMC Culture of Safety, using this as the basis for decision‑making to support the hospital’s mission and goals; • Applying a working knowledge of patient safety science, IHI model for improvement, lean or other improvement methodologies and tools; • Using the incident reporting database to identify trends and opportunities to improve patient safety; • Participating in follow‑up action plans required to minimize patient safety risks, including risk surveys and assessments of various departments, services, and systems; • Ensuring effective data management for assigned quality improvement projects, including design, development and implementation of data collection tools and overseeing data analytics and integrity; • Providing support and consultation to multidisciplinary teams engaged in the development, implementation and evaluation of quality care initiatives and/or patient safety improvement work; • Mentoring Quality & Patient Safety Associates; • Interacting with and supporting education for a wide variety of personnel throughout BMC, maintaining positive, collaborative relationships with all medical staff, nurses, administration, department management and staff; • Maintaining awareness of legislative and regulatory activities related to quality and patient safety to ensure compliance with regulations concerning patient care, including those mandated by state, federal agencies and Joint Commission risk management standards; • Actively participating in Joint Commission readiness preparation and surveys, and other surveys as guided by department leadership; • Periodically reporting on quality and patient safety matters and preparing reports for the department and committees; • Performing other duties as assigned by the Director of Quality & Patient Safety or Executive leadership. Education • Bachelor’s Degree required. Graduate degree (Masters) preferred. • Concentration in nursing, science or other healthcare related field; public health preferred. Certifications • RN, allied health degree preferred; CPHQ and/or CPPS preferred. Experience • With RN certification: 3–5 years of clinical care/healthcare experience, with a minimum 1 year in patient safety/quality improvement/risk management. • Without RN certification: 3–5 years of clinical care/healthcare experience, with at least 3 years of relevant work experience in quality and patient safety. Knowledge, Skills & Abilities (KSA) • Knowledge and use of patient safety science, quality improvement methodologies/tools. • Interpersonal skills necessary to engage administrative and clinical leadership, staff, chairpersons, and other healthcare professionals. • Ability to effectively interview individuals and groups from diverse professional backgrounds. • Strict confidentiality of information. • Ability to collect event information and organize into a coherent narrative. • Highly self‑motivated, able to manage multiple projects simultaneously and meet deadlines. • Ability to inspire trust and provide support. • Excellent verbal and written communication skills. • Excellent presentation skills, including speaking before large audiences and preparing PowerPoint presentations. • Advanced computer skills, including Microsoft Office and ability to learn new applications such as adverse event reporting software. Compensation Range $72,500.00 – $105,000.00 (based on minimum job qualifications). The total compensation package includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses, merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. This range is based on Boston‑area data and may be modified based on geographic location. Equal Opportunity Employer/Disabled/Veterans
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Quality & Patient Safety Specialist
role at
Boston Medical Center (BMC) . Position Summary
The Quality & Patient Safety Specialist plays a key role in supporting the development, implementation, management and sustainment of an organization-wide system of quality and safety. Working with the Quality & Patient Safety team and organizational cross‑functional teams, the specialist will support activities to strengthen the culture of safety with the goal of improving the reliability of a complex system. Staff in this role are responsible for supporting a portfolio of system‑level quality/process improvement projects from project scope and design, process redesign, implementation testing, performance metric management, and sustainment plans. Key responsibilities include: • Demonstrating progressive independent project management skills, including logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences; • Participating in the development, implementation and evaluation of programming to promote and advance the BMC Culture of Safety, using this as the basis for decision‑making to support the hospital’s mission and goals; • Applying a working knowledge of patient safety science, IHI model for improvement, lean or other improvement methodologies and tools; • Using the incident reporting database to identify trends and opportunities to improve patient safety; • Participating in follow‑up action plans required to minimize patient safety risks, including risk surveys and assessments of various departments, services, and systems; • Ensuring effective data management for assigned quality improvement projects, including design, development and implementation of data collection tools and overseeing data analytics and integrity; • Providing support and consultation to multidisciplinary teams engaged in the development, implementation and evaluation of quality care initiatives and/or patient safety improvement work; • Mentoring Quality & Patient Safety Associates; • Interacting with and supporting education for a wide variety of personnel throughout BMC, maintaining positive, collaborative relationships with all medical staff, nurses, administration, department management and staff; • Maintaining awareness of legislative and regulatory activities related to quality and patient safety to ensure compliance with regulations concerning patient care, including those mandated by state, federal agencies and Joint Commission risk management standards; • Actively participating in Joint Commission readiness preparation and surveys, and other surveys as guided by department leadership; • Periodically reporting on quality and patient safety matters and preparing reports for the department and committees; • Performing other duties as assigned by the Director of Quality & Patient Safety or Executive leadership. Education • Bachelor’s Degree required. Graduate degree (Masters) preferred. • Concentration in nursing, science or other healthcare related field; public health preferred. Certifications • RN, allied health degree preferred; CPHQ and/or CPPS preferred. Experience • With RN certification: 3–5 years of clinical care/healthcare experience, with a minimum 1 year in patient safety/quality improvement/risk management. • Without RN certification: 3–5 years of clinical care/healthcare experience, with at least 3 years of relevant work experience in quality and patient safety. Knowledge, Skills & Abilities (KSA) • Knowledge and use of patient safety science, quality improvement methodologies/tools. • Interpersonal skills necessary to engage administrative and clinical leadership, staff, chairpersons, and other healthcare professionals. • Ability to effectively interview individuals and groups from diverse professional backgrounds. • Strict confidentiality of information. • Ability to collect event information and organize into a coherent narrative. • Highly self‑motivated, able to manage multiple projects simultaneously and meet deadlines. • Ability to inspire trust and provide support. • Excellent verbal and written communication skills. • Excellent presentation skills, including speaking before large audiences and preparing PowerPoint presentations. • Advanced computer skills, including Microsoft Office and ability to learn new applications such as adverse event reporting software. Compensation Range $72,500.00 – $105,000.00 (based on minimum job qualifications). The total compensation package includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses, merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. This range is based on Boston‑area data and may be modified based on geographic location. Equal Opportunity Employer/Disabled/Veterans
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