Waccamaw Management, LLC
Assistant General Manager, HOA
Waccamaw Management, LLC, Bowie, Maryland, United States, 20721
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.
Daily Responsibilities
Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
Works with the board on strategic initiatives, policy governance and association projects.
Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
Issues violation letters to homeowners and follow-up to ensure corrected.
Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
Research and respond to inquiries in-person, by phone, and email.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Data enter and update information in the database; record and track documents and information.
Assist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow‑up with homeowners on the Board’s decision.
Assist with other projects as assigned.
Requirements
1+ years of administrative experience in the community association, single‑family, multi‑family, leasing, hospitality, or corporate industries.
Excellent communication skills (written and oral) and conflict resolution techniques.
Customer service driven and team oriented.
Well versed in MS Office products (Word, Excel, and Outlook).
Works proactively with a high degree of accuracy and attention to detail
The ability to prioritize tasks while meeting time‑sensitive deadlines.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Job Description The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.
Daily Responsibilities
Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
Works with the board on strategic initiatives, policy governance and association projects.
Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
Issues violation letters to homeowners and follow-up to ensure corrected.
Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
Research and respond to inquiries in-person, by phone, and email.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Data enter and update information in the database; record and track documents and information.
Assist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Assist homeowners in completing architectural review forms and follow‑up with homeowners on the Board’s decision.
Assist with other projects as assigned.
Requirements
1+ years of administrative experience in the community association, single‑family, multi‑family, leasing, hospitality, or corporate industries.
Excellent communication skills (written and oral) and conflict resolution techniques.
Customer service driven and team oriented.
Well versed in MS Office products (Word, Excel, and Outlook).
Works proactively with a high degree of accuracy and attention to detail
The ability to prioritize tasks while meeting time‑sensitive deadlines.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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