JPMorganChase
Branch Operations Lead - Southpark - Lafayette, LA
JPMorganChase, Lafayette, Louisiana, United States, 70595
Branch Operations Lead – Southpark – Lafayette, LA
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Branch Operations Lead – Southpark – Lafayette, LA
role at
JPMorganChase .
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, introducing them to self‑service options, and building lasting relationships. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations.
Job Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
Greet clients warmly, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively.
Lead branch operations, including managing cash devices such as the cash vault and ATM.
Resolve client issues quickly and effectively, ensuring consistency with bank policies.
Introduce clients to our friendly branch team and assist with any specialized financial needs.
Simplify clients' banking experience by sharing self‑service options.
Work closely with the Branch Manager to support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits.
Required Qualifications, Capabilities, and Skills
Adherence to policies, procedures, and regulatory banking requirements.
Attention to detail and strong organizational skills.
Leadership and operational proficiency, ensuring transaction accuracy.
Passion for educating the branch team and partners.
Excellent client engagement and referral skills.
1+ years of retail banking experience.
High school diploma, GED, or foreign equivalent.
Ability to work branch hours, including weekends and evenings.
Preferred Qualifications, Capabilities, and Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Successful completion of the Branch Operations Lead Training Program is required.
Ability to travel for in-person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash or forfeitable equity, awarded for individual achievements and contributions. A range of benefits and programs are available, including health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
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Branch Operations Lead – Southpark – Lafayette, LA
role at
JPMorganChase .
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, introducing them to self‑service options, and building lasting relationships. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations.
Job Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
Greet clients warmly, manage lobby flow, and schedule meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively.
Lead branch operations, including managing cash devices such as the cash vault and ATM.
Resolve client issues quickly and effectively, ensuring consistency with bank policies.
Introduce clients to our friendly branch team and assist with any specialized financial needs.
Simplify clients' banking experience by sharing self‑service options.
Work closely with the Branch Manager to support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits.
Required Qualifications, Capabilities, and Skills
Adherence to policies, procedures, and regulatory banking requirements.
Attention to detail and strong organizational skills.
Leadership and operational proficiency, ensuring transaction accuracy.
Passion for educating the branch team and partners.
Excellent client engagement and referral skills.
1+ years of retail banking experience.
High school diploma, GED, or foreign equivalent.
Ability to work branch hours, including weekends and evenings.
Preferred Qualifications, Capabilities, and Skills
6+ months of Associate Banker (Teller) experience.
College degree or military equivalent.
Training and Travel Requirement
Successful completion of the Branch Operations Lead Training Program is required.
Ability to travel for in-person training and meetings.
About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash or forfeitable equity, awarded for individual achievements and contributions. A range of benefits and programs are available, including health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
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