Boston University
CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center BOSTON, MA
Boston University, Boston, Massachusetts, us, 02298
CLIENT TECHNOLOGY ANALYST I – IS&T IT Help Center
Location:
Boston, MA, United States
Position Type:
Full-Time/Regular
Salary:
$60,000.00 – $66,000.00 (Grade 47)
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community.
Responsibilities
Advocate for our client's technology needs.
Participate in multiple service, platform or project teams as a subject matter expert.
Serve as an application administrator or backup for multiple services.
Provide advanced‑level support for several technologies.
Work onsite with the possibility for periodic remote days as coverage allows.
Perform additional responsibilities as required, including on‑call, evening, weekend, and/or holiday hours as needed.
Collaborate with students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
Required Skills & Qualifications
Minimum of 3+ years of experience in a related technology environment.
Bachelor's degree in a related field desired.
Experience supporting Windows and macOS platforms.
Experience with ITSM ticketing tools, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and encryption solutions.
Valid driver's license.
Strong communication skills and empathy.
Patient, professional support delivery.
Ability to adapt quickly and resolve issues efficiently.
Collaboration skills with IT and business partners.
Benefits Boston University offers an excellent benefits package including:
Time Off: PTO, leaves, paid intersession break, 13 paid holidays.
Retirement: University‑funded plan with full vesting after 2 years.
Tuition Assistance Program for employees and families.
Professional development: lunch & learn sessions, online courses, events with NERCOMP and EDUCAUSE.
Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
For reasonable accommodation during the application process, contact the Equal Opportunity Office at 617‑353‑6474.
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Boston, MA, United States
Position Type:
Full-Time/Regular
Salary:
$60,000.00 – $66,000.00 (Grade 47)
Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community.
Responsibilities
Advocate for our client's technology needs.
Participate in multiple service, platform or project teams as a subject matter expert.
Serve as an application administrator or backup for multiple services.
Provide advanced‑level support for several technologies.
Work onsite with the possibility for periodic remote days as coverage allows.
Perform additional responsibilities as required, including on‑call, evening, weekend, and/or holiday hours as needed.
Collaborate with students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
Required Skills & Qualifications
Minimum of 3+ years of experience in a related technology environment.
Bachelor's degree in a related field desired.
Experience supporting Windows and macOS platforms.
Experience with ITSM ticketing tools, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and encryption solutions.
Valid driver's license.
Strong communication skills and empathy.
Patient, professional support delivery.
Ability to adapt quickly and resolve issues efficiently.
Collaboration skills with IT and business partners.
Benefits Boston University offers an excellent benefits package including:
Time Off: PTO, leaves, paid intersession break, 13 paid holidays.
Retirement: University‑funded plan with full vesting after 2 years.
Tuition Assistance Program for employees and families.
Professional development: lunch & learn sessions, online courses, events with NERCOMP and EDUCAUSE.
Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
For reasonable accommodation during the application process, contact the Equal Opportunity Office at 617‑353‑6474.
#J-18808-Ljbffr