Florida International University
Clinical IT Field Analyst I - Herbert Wertheim College of Medicine
Florida International University, Miami, Florida, us, 33222
Clinical IT Field Analyst I – Herbert Wertheim College of Medicine
Apply for the
Clinical IT Field Analyst I
role at
Florida International University .
About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.
Job Summary The Herbert Wertheim College of Medicine is currently seeking a Clinical IT Field Analyst I to join our team of professionals.
Duties
Provides comprehensive Information Technology (IT) support services to the faculty, staff, and students of the Herbert Wertheim College of Medicine (HWCOM) and FIU clinical settings involving problem resolution and service requests.
Performs computing equipment (desktops, laptops, tablets, peripherals, etc.) setup and deployment at local and remote sites. Drives to and from affiliated sites and campuses as needed.
Communicates with end users to identify, explain, and resolve issues; organizes work based on established priorities with little to no supervision.
Works with HWCOM IT Asset Management system to create, track, manage, and report on IT assets.
Troubleshoots, installs, upgrades, maintains and repairs computing equipment hardware and software issues, including connectivity problems, at local and remote sites. Works with vendors for escalated troubleshooting efforts and parts replacements.
Works with HWCOM IT Ticketing system to create, track, manage, elevate, and report on help desk tickets based on an established time frame.
Works off hours as needed to maintain IT and AV systems uptime and operational continuity.
Provides support and troubleshooting for AV systems (including Crestron, EMS, and others) in learning facilities (classrooms and simulation center) and conference rooms.
Provides assistance during exam administrations and performs support, testing and troubleshooting for assessment applications (i.e. Examplify, Respondus), Zoom, and application plugins.
Serves as a liaison between HWCOM IT department and works with University Division of Information Technology (DoIT) subject matter experts.
Participates in the on-call (24×7) IT support schedule as requested by the supervisor to maintain adequate coverage throughout the year. Must carry the on-call phone during on-call shift and respond to IT support requests based on established procedures and guidelines for 24×7 support.
Provides status reports, problem summaries, and project status as required.
Develops and provides documentation, assists in creating IT procedures and guidelines.
Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
Provides technical support to computers that access FBI’s Criminal Justice Information Service (CJIS) data which is protected and confidential information. Employee does not have direct access to CJIS data. Employee may be exposed to data while providing technical support to employees who work with CJIS data on their computer.
Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications Bachelor's degree in an appropriate area of specialization and one (1) year of IT experience; OR five (5) years of IT experience; OR an equivalent combination of relevant education and/or experience.
Desired Qualifications
Working knowledge and experience configuring and troubleshooting Windows, Mac OS, and iOS.
Experience with desktop and laptop hardware installs for PC and Apple devices in an enterprise healthcare environment.
Working knowledge of LAN/WAN, TCP/IP, HTTP, DNS.
Working knowledge of industry standard concepts, best practices, and procedures.
Excellent analytical and troubleshooting skills.
Excellent verbal and written communications skills as well as interpersonal skills.
Ability to document existing and new processes.
Experience with working in an academic environment preferred.
Job Category Staff
Advertised Salary $42,000 – $45,000
Work Schedule Begin time: 9:30 AM End time: 6:00 PM
Pre-Employment Requirements Expanded Background Check
Other Information May be required to be On‑Call as needed by the University.
How To Apply Current Employees: Log into Employee Self Service (ESS) to apply. Attached documents should be in Microsoft Word or PDF format. All applicants must complete the online application including work history and educational details. Current employees must meet minimum requirements and be in good performance standing.
Prospective Employees: Create an account on the FIU career portal. Provide an active email account. Attach your resume and cover letter (combined into one document) in Word or PDF. All applicants must complete the online application and include work history and educational details.
This posting will close at 12:00 a.m. of the close date.
Veteran Preference Florida International University honors the veterans’ preference policy and will comply with Veterans' Preference guidelines when filling staff positions. Claimants must attach a DD‑214 for verification. For more information visit http://www.floridavets.org/.
Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crime statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
Pay Transparency Florida International University will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants unless the disclosure is required by a formal complaint, investigation, or is consistent with the contractor’s legal duty.
Equal Employment Opportunity Statement FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Higher Education
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Clinical IT Field Analyst I
role at
Florida International University .
About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.
Job Summary The Herbert Wertheim College of Medicine is currently seeking a Clinical IT Field Analyst I to join our team of professionals.
Duties
Provides comprehensive Information Technology (IT) support services to the faculty, staff, and students of the Herbert Wertheim College of Medicine (HWCOM) and FIU clinical settings involving problem resolution and service requests.
Performs computing equipment (desktops, laptops, tablets, peripherals, etc.) setup and deployment at local and remote sites. Drives to and from affiliated sites and campuses as needed.
Communicates with end users to identify, explain, and resolve issues; organizes work based on established priorities with little to no supervision.
Works with HWCOM IT Asset Management system to create, track, manage, and report on IT assets.
Troubleshoots, installs, upgrades, maintains and repairs computing equipment hardware and software issues, including connectivity problems, at local and remote sites. Works with vendors for escalated troubleshooting efforts and parts replacements.
Works with HWCOM IT Ticketing system to create, track, manage, elevate, and report on help desk tickets based on an established time frame.
Works off hours as needed to maintain IT and AV systems uptime and operational continuity.
Provides support and troubleshooting for AV systems (including Crestron, EMS, and others) in learning facilities (classrooms and simulation center) and conference rooms.
Provides assistance during exam administrations and performs support, testing and troubleshooting for assessment applications (i.e. Examplify, Respondus), Zoom, and application plugins.
Serves as a liaison between HWCOM IT department and works with University Division of Information Technology (DoIT) subject matter experts.
Participates in the on-call (24×7) IT support schedule as requested by the supervisor to maintain adequate coverage throughout the year. Must carry the on-call phone during on-call shift and respond to IT support requests based on established procedures and guidelines for 24×7 support.
Provides status reports, problem summaries, and project status as required.
Develops and provides documentation, assists in creating IT procedures and guidelines.
Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
Provides technical support to computers that access FBI’s Criminal Justice Information Service (CJIS) data which is protected and confidential information. Employee does not have direct access to CJIS data. Employee may be exposed to data while providing technical support to employees who work with CJIS data on their computer.
Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications Bachelor's degree in an appropriate area of specialization and one (1) year of IT experience; OR five (5) years of IT experience; OR an equivalent combination of relevant education and/or experience.
Desired Qualifications
Working knowledge and experience configuring and troubleshooting Windows, Mac OS, and iOS.
Experience with desktop and laptop hardware installs for PC and Apple devices in an enterprise healthcare environment.
Working knowledge of LAN/WAN, TCP/IP, HTTP, DNS.
Working knowledge of industry standard concepts, best practices, and procedures.
Excellent analytical and troubleshooting skills.
Excellent verbal and written communications skills as well as interpersonal skills.
Ability to document existing and new processes.
Experience with working in an academic environment preferred.
Job Category Staff
Advertised Salary $42,000 – $45,000
Work Schedule Begin time: 9:30 AM End time: 6:00 PM
Pre-Employment Requirements Expanded Background Check
Other Information May be required to be On‑Call as needed by the University.
How To Apply Current Employees: Log into Employee Self Service (ESS) to apply. Attached documents should be in Microsoft Word or PDF format. All applicants must complete the online application including work history and educational details. Current employees must meet minimum requirements and be in good performance standing.
Prospective Employees: Create an account on the FIU career portal. Provide an active email account. Attach your resume and cover letter (combined into one document) in Word or PDF. All applicants must complete the online application and include work history and educational details.
This posting will close at 12:00 a.m. of the close date.
Veteran Preference Florida International University honors the veterans’ preference policy and will comply with Veterans' Preference guidelines when filling staff positions. Claimants must attach a DD‑214 for verification. For more information visit http://www.floridavets.org/.
Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crime statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
Pay Transparency Florida International University will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants unless the disclosure is required by a formal complaint, investigation, or is consistent with the contractor’s legal duty.
Equal Employment Opportunity Statement FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Higher Education
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