Harvey Nash
Technical Application Support Engineer (Orlando)
Harvey Nash, Orlando, Florida, United States, 32885
Harvey Nash USA has been engaged to find a talented
Technical Support Engineer - Integrations
for an Enterprise SaaS/Tech Client.
Integrations gets a mix of issue types that typically center around there broad topics: Email Configuration and Maintenance (Not just Outlook App) SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions). Web Services Scripting /Rest API Database issues
Non-negotiable items that a candidate must have: Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language SSO and authentication, Email protocols and servers
Job Title: Technical Support Engineer - Integrations Location: Orlando, FL (Hybrid
Flexible: Weekly on Wednesday and Thursday at the office) Duration: 12 Months Contract
Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role: Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the Client software and platform. Gain an understanding of the Client platform and all core functionality. Analyze data with a view to isolate the potential cause of the issue. Involve others to accomplish personal and group goals.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $35.71/hr. on W2. Benefits will be available, and details are available at the following links: Benefits Details: https://britehr.app/HarveyNashContractorsNH2025
401K Plan: Our employees work hard, which is why Harvey Nash is proud to contribute to their hard-earned savings with a 401(k) retirement plan that includes a 25% company match on all deferrals. We also offer a Roth 401(k) for even more flexibility. Employees 21 years of age or older, and have completed 3 months of service, are eligible to participate.
Technical Support Engineer - Integrations
for an Enterprise SaaS/Tech Client.
Integrations gets a mix of issue types that typically center around there broad topics: Email Configuration and Maintenance (Not just Outlook App) SSO/Authentication (Candidate should Know who to configure the technology and how this works internally, NOT just assign or grant user/permissions). Web Services Scripting /Rest API Database issues
Non-negotiable items that a candidate must have: Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language SSO and authentication, Email protocols and servers
Job Title: Technical Support Engineer - Integrations Location: Orlando, FL (Hybrid
Flexible: Weekly on Wednesday and Thursday at the office) Duration: 12 Months Contract
Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role: Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the Client software and platform. Gain an understanding of the Client platform and all core functionality. Analyze data with a view to isolate the potential cause of the issue. Involve others to accomplish personal and group goals.
A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $35.71/hr. on W2. Benefits will be available, and details are available at the following links: Benefits Details: https://britehr.app/HarveyNashContractorsNH2025
401K Plan: Our employees work hard, which is why Harvey Nash is proud to contribute to their hard-earned savings with a 401(k) retirement plan that includes a 25% company match on all deferrals. We also offer a Roth 401(k) for even more flexibility. Employees 21 years of age or older, and have completed 3 months of service, are eligible to participate.