Kavaliro
Information Technology Support Specialist (Orlando)
Kavaliro, Orlando, Florida, United States, 32885
Job Summary
We are seeking a proactive and customer-focused IT Support / Systems Support Analyst to provide technical support across server, workstation, application, and network environments. This role requires hands-on troubleshooting skills, basic automation experience, strong communication, and the ability to manage multiple priorities while working closely with internal teams, vendors, and stakeholders. The ideal candidate is a problem solver who takes ownership of issues and ensures timely, high-quality resolution.
Key Responsibilities
Technical Support & Troubleshooting
Perform
basic troubleshooting of server and workstation operating systems , identifying and resolving routine issues related to services, permissions, scheduled tasks, application failures, and connectivity. Provide
software and application support , diagnosing issues, validating configurations, and escalating complex problems when necessary. Support and troubleshoot
SQL-related issues , including basic queries, data validation, and connectivity checks in coordination with application or database teams. Conduct
basic network troubleshooting , verifying connectivity, DNS, firewall rules, and configuration settings; escalate appropriately when issues fall outside scope. Monitor systems and applications to identify potential issues and address them proactively. Automation & Scripting Read, modify, and create
basic PowerShell scripts
to support automation, maintenance tasks, reporting, and routine system administration. Project & Vendor Management Assist with
project coordination , organizing tasks, tracking progress, and communicating status to stakeholders. Coordinate with
third-party vendors
to ensure timely issue resolution, follow-through, and accountability. Operational & Professional Skills Take
ownership of assigned work , driving issues to resolution and identifying opportunities for process improvement. Effectively
manage time and priorities , balancing multiple tasks and meeting deadlines consistently. Communicate proactively with stakeholders, escalating risks or issues before they impact service delivery. Build rapport easily with internal teams and external partners through an
outgoing, collaborative approach . Approach technical challenges analytically and persist until resolved. Required Qualifications Experience supporting
Windows Server and workstation operating systems . Working knowledge of
PowerShell scripting
for basic automation and maintenance tasks. Familiarity with
SQL , including basic queries and troubleshooting data or connection issues. Experience providing
software and application support
in a production environment. Understanding of
basic networking concepts
and troubleshooting techniques. Strong communication, organization, and customer service skills. Preferred Qualifications Experience in an IT support, systems support, or help desk environment. Familiarity with IT service management or ticketing systems. Experience working with external vendors or managed service providers.
basic troubleshooting of server and workstation operating systems , identifying and resolving routine issues related to services, permissions, scheduled tasks, application failures, and connectivity. Provide
software and application support , diagnosing issues, validating configurations, and escalating complex problems when necessary. Support and troubleshoot
SQL-related issues , including basic queries, data validation, and connectivity checks in coordination with application or database teams. Conduct
basic network troubleshooting , verifying connectivity, DNS, firewall rules, and configuration settings; escalate appropriately when issues fall outside scope. Monitor systems and applications to identify potential issues and address them proactively. Automation & Scripting Read, modify, and create
basic PowerShell scripts
to support automation, maintenance tasks, reporting, and routine system administration. Project & Vendor Management Assist with
project coordination , organizing tasks, tracking progress, and communicating status to stakeholders. Coordinate with
third-party vendors
to ensure timely issue resolution, follow-through, and accountability. Operational & Professional Skills Take
ownership of assigned work , driving issues to resolution and identifying opportunities for process improvement. Effectively
manage time and priorities , balancing multiple tasks and meeting deadlines consistently. Communicate proactively with stakeholders, escalating risks or issues before they impact service delivery. Build rapport easily with internal teams and external partners through an
outgoing, collaborative approach . Approach technical challenges analytically and persist until resolved. Required Qualifications Experience supporting
Windows Server and workstation operating systems . Working knowledge of
PowerShell scripting
for basic automation and maintenance tasks. Familiarity with
SQL , including basic queries and troubleshooting data or connection issues. Experience providing
software and application support
in a production environment. Understanding of
basic networking concepts
and troubleshooting techniques. Strong communication, organization, and customer service skills. Preferred Qualifications Experience in an IT support, systems support, or help desk environment. Familiarity with IT service management or ticketing systems. Experience working with external vendors or managed service providers.