Customer Service Representative Job at University of Alaska in Fairbanks

Come join our team here at the UAF Office of the Bursar! Our Customer Service Representatives are our front line of support for our office and provide exceptional customer service. If you enjoy being on the front line, then apply today!

The Office of the Bursar is a focal point for financial and business matters on the UAF Troth Yeddha’ campus. It serves a very large number of students, faculty, staff, agencies, and the general public in a wide range of activities. The quality of service provided is often a determining factor in the perception of the university as a whole.

Responsibilities and Experience

• Work experience in an entry‑level fiscal position or equivalent. College coursework may substitute for experience.
• Knowledge of UA policies, procedures, and computer systems as applies to students, accounts receivable, and finance.
• Knowledge of basic accounting principles.
• Ability to operate standard business machines, 10‑key, computers, and computer software. Proficiency using word processing, spreadsheet software and working with confidential information.
• Must possess good analytical/problem solving skills and oral/written communication skills (spelling, grammar, composition).
• Ability to work independently and productively as a team member.
• Skill in organization, time management, dealing with the public, and attention to detail.
• Must be able to work well under stress, be flexible in the face of changing demands, changing timelines, and varying pressures while maintaining productivity and excellent customer service.

Minimum Qualifications

One year of college coursework in accounting or equivalent; or an equivalent combination of training, experience and/or education. Must have at least 3 or more years of high level customer service experience.

Position Details

This position is located on the Troth Yeddha’ campus in Fairbanks, Alaska. This is a full‑time, non‑exempt staff position with a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

Applications will be reviewed on Monday, January 12, 2026. To ensure consideration, please apply by 11:55 PM, Alaska Standard Time on Friday, January 9, 2026. Submission of an Application does not guarantee review or a job offer.

To view the full list of job responsibilities, please click HERE.

If you have any questions regarding this position, please contact Lee Ann Amerson, Office of the Bursar HR Coordinator, at lamerson@alaska.edu or (907) 474‑6664.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907‑450‑8200.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.