Plymouth Rock Assurance is hiring: Receptionist & Administration Support Associa

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The Receptionist & Administrative Support Associate is a highly motivated individual committed to delivering exceptional service to both internal and external clients. The Associate will maintain a professional and welcoming environment, be responsive to diverse client needs, and proactively support the success of the Customer Contact Service department.

This position follows a Monday through Friday schedule: Monday 10‑6 pm, Tuesday‑Friday 8‑4 pm. The role reports five days in the office at our Boston location.

Essential Functions And Responsibilities

• Deliver outstanding service by addressing client concerns, researching solutions, and taking ownership through to resolution.
• Manage the operation of the switchboard and appropriately direct incoming calls.
• Perform daily administrative tasks including document indexing, tracking and sorting subpoenas, coordinating department celebrations, and assisting with high-priority projects.
• Train team members who will provide backup support for reception responsibilities.
• Support customer inquiries by consistently identifying and executing “Yes” opportunities during each interaction.
• Demonstrate schedule flexibility to provide coverage during unforeseen gaps, including support for executive staff during absences.

Qualities & Education

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Excellent interpersonal, communication, and analytical skills.
• Strong research, organizational, and problem‑solving abilities.
• Bachelor’s degree preferred.
• Minimum of 2 years of professional work experience.

Perks And Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low‑cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) employer contribution (up to 7.5 % of your base salary)
• Various paid family leave options including paid parental leave
• Resources to promote professional development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and pre‑tax commuter benefits

Salary Range: $41,500 – $55,500 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid‑Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A‑/Excellent”.