Flat Fee Landlord
Flat Fee Landlord is looking for a positive, driven, in-office team member to support our residents and landlord clients with excellent communication, strong follow-through, and a solutions-focused mindset.
You will be the primary point of contact for resident and client communication, lease renewals, rent delinquency follow-up, and daily coordination to ensure our properties run smoothly.
If you enjoy helping people, staying organized, communicating clearly, and being part of an energizing in-office culture, you’ll thrive here.
We are looking for the right attitude, ownership, and willingness to learn because that matters more than years of experience.
READ - AFTER YOU APPLY: AFTER YOU APPLY, YOU WILL RECEIVE AN EMAIL WITH A LINK TO COMPLETE A QUICK VIDEO QUESTIONNAIRE. ONLY CANDIDATES WHO COMPLETE THE QUESTIONNAIRE WILL BE CONSIDERED FOR THIS POSITION. LOOK FOR AN EMAIL FROM US. THANK YOU!
Responsibilities Resident & Client Communication
Respond to resident and owner inquiries via phone, email, and LeadSimple within defined timeframes
Maintain clear, friendly, and professional communication across all channels
Document interactions and create tasks in LeadSimple to ensure nothing slips through the cracks
Provide timely updates to owners regarding tenant issues, property concerns, and delinquency status
Lease Renewals
Begin renewal process 120 days prior to lease expiration
Run rental comps using Rentometer
Present renewal recommendations to owners before contacting tenants
Prepare and coordinate lease renewal documents, fees, and signatures
Drive toward company renewal targets (minimum 67% with goal of 80%+)
Delinquency & Rent Collection
Monitor rent payments daily during the start-of-month cycle
Enforce grace periods and late fee rules
Proactively contact residents with outstanding balances via phone, text, and email
Escalate unresolved delinquencies and coordinate eviction processes when needed
Keep owners informed through clear, timely communication
Office & Team Support
Be present and engaged in our in-office culture (wins, shoutouts, team meals, book club, etc.)
Support the Portfolio Director with communication and follow-up tasks
Identify issues early and take initiative instead of waiting for direction
Follow established SOPs while contributing ideas to improve our processes
Qualifications Must-Have Qualifications
Strong communication skills (clear, friendly, confident)
Excellent attitude and willingness to learn
Ability to stay organized, follow processes, and manage multiple tasks
Comfort working in a fast-paced environment with high expectations
Reliable, consistent, and able to work in person at our Downtown Houston office
Basic computer skills and ability to learn systems quickly (AppFolio & LeadSimple training provided)
Preferred but Not Required
Experience in customer service, hospitality, leasing, or property management
Familiarity with CRM/workflow tools
Experience handling customer escalations or time-sensitive situations
Compensation $18 - $23.50 hourly
#J-18808-Ljbffr
You will be the primary point of contact for resident and client communication, lease renewals, rent delinquency follow-up, and daily coordination to ensure our properties run smoothly.
If you enjoy helping people, staying organized, communicating clearly, and being part of an energizing in-office culture, you’ll thrive here.
We are looking for the right attitude, ownership, and willingness to learn because that matters more than years of experience.
READ - AFTER YOU APPLY: AFTER YOU APPLY, YOU WILL RECEIVE AN EMAIL WITH A LINK TO COMPLETE A QUICK VIDEO QUESTIONNAIRE. ONLY CANDIDATES WHO COMPLETE THE QUESTIONNAIRE WILL BE CONSIDERED FOR THIS POSITION. LOOK FOR AN EMAIL FROM US. THANK YOU!
Responsibilities Resident & Client Communication
Respond to resident and owner inquiries via phone, email, and LeadSimple within defined timeframes
Maintain clear, friendly, and professional communication across all channels
Document interactions and create tasks in LeadSimple to ensure nothing slips through the cracks
Provide timely updates to owners regarding tenant issues, property concerns, and delinquency status
Lease Renewals
Begin renewal process 120 days prior to lease expiration
Run rental comps using Rentometer
Present renewal recommendations to owners before contacting tenants
Prepare and coordinate lease renewal documents, fees, and signatures
Drive toward company renewal targets (minimum 67% with goal of 80%+)
Delinquency & Rent Collection
Monitor rent payments daily during the start-of-month cycle
Enforce grace periods and late fee rules
Proactively contact residents with outstanding balances via phone, text, and email
Escalate unresolved delinquencies and coordinate eviction processes when needed
Keep owners informed through clear, timely communication
Office & Team Support
Be present and engaged in our in-office culture (wins, shoutouts, team meals, book club, etc.)
Support the Portfolio Director with communication and follow-up tasks
Identify issues early and take initiative instead of waiting for direction
Follow established SOPs while contributing ideas to improve our processes
Qualifications Must-Have Qualifications
Strong communication skills (clear, friendly, confident)
Excellent attitude and willingness to learn
Ability to stay organized, follow processes, and manage multiple tasks
Comfort working in a fast-paced environment with high expectations
Reliable, consistent, and able to work in person at our Downtown Houston office
Basic computer skills and ability to learn systems quickly (AppFolio & LeadSimple training provided)
Preferred but Not Required
Experience in customer service, hospitality, leasing, or property management
Familiarity with CRM/workflow tools
Experience handling customer escalations or time-sensitive situations
Compensation $18 - $23.50 hourly
#J-18808-Ljbffr