neteffects
Enterprise Operations Center (EOC) Specialist – Junior
neteffects, Washington, District of Columbia, us, 20022
Enterprise Operations Center (EOC) Specialist – Junior
Location:
Washington, DC (DOT Headquarters – 1200 New Jersey Ave SE) Clearance:
Public Trust (Candidate must currently hold—or be able to obtain—Public Trust; DOJ Public Trust preferred) Positions:
2 Work Type:
Onsite, Government Site Schedule:
24/7 Operations (Standard 40-hour workweek; no telework) Contract:
6-month assignment with extension potential
Role Summary The EOC Specialist – Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer.
Key Responsibilities
Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time.
Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs.
Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status.
Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T.
Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports.
Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement.
Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository.
Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands‑on data center support and escorting unbadged personnel.
Maintain POC and site information for remote locations; create and update SOPs related to IMC processes.
Generate and distribute daily and weekly operational reports.
Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures.
Required Technical Skills
Experience monitoring and managing enterprise systems and networks using advanced tools and technologies.
Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis).
Proficiency with event and alert response workflows in an enterprise operations environment.
Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors).
Strong incident management communication skills, including drafting notifications and operational summaries.
Ability to initiate and support Critical Incident and Incident Response Bridge processes.
Hands‑on technical support capability for data center environments.
Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance.
Preferred / Nice‑to‑Have Skills
Familiarity with
ServiceNow
Familiarity with
BMC Remedy
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience).
Minimum
2 years of experience
supporting an enterprise operations center, monitoring systems, and managing networks at scale.
Candidate must be a
U.S. citizen or green card holder , with
at least 3 years of residency in the U.S.
Ability to obtain and maintain a
Public Trust
clearance (must be granted before assignment begins).
About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.
Benefits (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr
Washington, DC (DOT Headquarters – 1200 New Jersey Ave SE) Clearance:
Public Trust (Candidate must currently hold—or be able to obtain—Public Trust; DOJ Public Trust preferred) Positions:
2 Work Type:
Onsite, Government Site Schedule:
24/7 Operations (Standard 40-hour workweek; no telework) Contract:
6-month assignment with extension potential
Role Summary The EOC Specialist – Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer.
Key Responsibilities
Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time.
Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs.
Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status.
Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T.
Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports.
Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement.
Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository.
Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands‑on data center support and escorting unbadged personnel.
Maintain POC and site information for remote locations; create and update SOPs related to IMC processes.
Generate and distribute daily and weekly operational reports.
Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures.
Required Technical Skills
Experience monitoring and managing enterprise systems and networks using advanced tools and technologies.
Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis).
Proficiency with event and alert response workflows in an enterprise operations environment.
Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors).
Strong incident management communication skills, including drafting notifications and operational summaries.
Ability to initiate and support Critical Incident and Incident Response Bridge processes.
Hands‑on technical support capability for data center environments.
Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance.
Preferred / Nice‑to‑Have Skills
Familiarity with
ServiceNow
Familiarity with
BMC Remedy
Qualifications & Experience
Bachelor’s degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience).
Minimum
2 years of experience
supporting an enterprise operations center, monitoring systems, and managing networks at scale.
Candidate must be a
U.S. citizen or green card holder , with
at least 3 years of residency in the U.S.
Ability to obtain and maintain a
Public Trust
clearance (must be granted before assignment begins).
About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.
Benefits (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr