Men's Wearhouse
Job Description
Reports to Regional Manager. As a Store Manager you will lead the store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to deliver an exceptional customer experience. Leadership
Lead store staff in meeting sales, service, and operational expectations. Set clear performance expectations and ensure team training in sales, customer service, and operations. Model company values and coach actively. Communicate priorities and sales driving information effectively. Guide team to recommend and implement changes to improve productivity. Lead recruiting for store and create an inclusive environment. Performance
Achieve store business plans, including sales, customer service, and operational goals. Develop game plans and follow up on execution to maximize sales and drive consistent performance results. Partner and present opportunities with fact‑based information and recommendations while leveraging data (store reports). Participate in driving business outreach opportunities and communicate leads to Multi‑Unit Manager and Business Outreach team. Identify performance opportunities and partner with Regional Manager to develop a plan to address and manage issues effectively. Operational Excellence
Ensure store schedule accuracy to maintain proper staffing and execute initiatives. Ensure store staff is trained on all internal operational functions. Stay informed on corporate communication, directives, initiatives, policies, and procedures. Implement store programs to increase efficiencies in sales, service, operations, and branding. Workplace
Create an engaged and inclusive store environment where opinions and contributions are recognized and valued. Create a culture of learning and development, ensuring training tools are leveraged. Serve as a role model to all store team members and provide enthusiastic motivational leadership. Build a steady pipeline of external talent through recruitment. Hold regular store meetings to keep all store team members up to date with company directives. Customer Experience
Ensure store team is trained on customer service expectations and create an exceptional customer experience. Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS). Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns. Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction. Qualifications
Minimum 3‑years’ experience leading, managing, and developing retail teams. Creative individual who demonstrates good judgement and is tuned into the pulse of the business. Self‑motivated, results oriented, strategic thinker. Strong organizational and leadership skills. Excellent written and verbal communication skills. Demonstrate active listening and problem‑solving skills. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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Reports to Regional Manager. As a Store Manager you will lead the store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to deliver an exceptional customer experience. Leadership
Lead store staff in meeting sales, service, and operational expectations. Set clear performance expectations and ensure team training in sales, customer service, and operations. Model company values and coach actively. Communicate priorities and sales driving information effectively. Guide team to recommend and implement changes to improve productivity. Lead recruiting for store and create an inclusive environment. Performance
Achieve store business plans, including sales, customer service, and operational goals. Develop game plans and follow up on execution to maximize sales and drive consistent performance results. Partner and present opportunities with fact‑based information and recommendations while leveraging data (store reports). Participate in driving business outreach opportunities and communicate leads to Multi‑Unit Manager and Business Outreach team. Identify performance opportunities and partner with Regional Manager to develop a plan to address and manage issues effectively. Operational Excellence
Ensure store schedule accuracy to maintain proper staffing and execute initiatives. Ensure store staff is trained on all internal operational functions. Stay informed on corporate communication, directives, initiatives, policies, and procedures. Implement store programs to increase efficiencies in sales, service, operations, and branding. Workplace
Create an engaged and inclusive store environment where opinions and contributions are recognized and valued. Create a culture of learning and development, ensuring training tools are leveraged. Serve as a role model to all store team members and provide enthusiastic motivational leadership. Build a steady pipeline of external talent through recruitment. Hold regular store meetings to keep all store team members up to date with company directives. Customer Experience
Ensure store team is trained on customer service expectations and create an exceptional customer experience. Lead store team to exceed customer expectations and achieve a high Net Promoter Score (NPS). Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns. Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction. Qualifications
Minimum 3‑years’ experience leading, managing, and developing retail teams. Creative individual who demonstrates good judgement and is tuned into the pulse of the business. Self‑motivated, results oriented, strategic thinker. Strong organizational and leadership skills. Excellent written and verbal communication skills. Demonstrate active listening and problem‑solving skills. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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