Sodexo
Patient Services Manager 2 – Sodexo
Elevate the Patient Journey: Lead Service Excellence at NYC Health + Hospitals/Woodhull.
Sodexo is seeking a highly organized and service-oriented
Patient Services Manager 2
to join our team at NYC Health + Hospitals/Woodhull, a 250‑bed facility located in Brooklyn, NY. This hospital is part of the largest public healthcare system in the country and serves a diverse and dynamic community.
The Food & Nutrition Services department supports inpatient and outpatient care with over 700 meals served daily, utilizing a Cook/Chill meal delivery system and a standard patient tray line operation. The department also provides nourishment to ambulatory care, emergency, behavioral health units, outpatient clinics, and two satellite locations.
Shift & Schedule Shift: 11:00 AM – 7:00 PM or 12:00 PM – 8:00 PM.
Schedule: Rotating weekends (1 weekend per month) and some holidays required.
Responsibilities
Supervise patient meal service operations, including tray line and Cook/Chill service delivery.
Oversee patient food service production, meal rounding, and patient menu reviews.
Serve as a liaison between dietitians, nursing managers, and patient care units.
Manage food and supply purchasing, ordering, and inventory control.
Regularly analyze patient satisfaction data; implement action plans to improve outcomes.
Lead employee scheduling, training, and performance management, including disciplinary processes and documentation.
Maintain compliance with HACCP, Gold Check Standards, food safety, and sanitation protocols.
Train and develop employees in service excellence, safety, and Sodexo operational standards.
Collaborate with the culinary team to quickly resolve food-related issues or complaints.
Participate in patient safety and experience committees and support hospital initiatives.
What We Offer Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training.
Medical, Dental, Vision Care and Wellness Programs.
401(k) Plan with Matching Contributions.
Paid Time Off and Company Holidays.
Career Growth Opportunities and Tuition Reimbursement.
What You Bring
Minimum 2–3 years of food service or patient services management experience; healthcare setting preferred.
Prior experience managing unionized staff strongly preferred.
Strong leadership and interpersonal communication skills.
Experience in staff development and performance management.
Knowledge of HACCP and food safety guidelines; ServSafe certification preferred.
Proficiency in scheduling, purchasing, and operational systems.
Ability to work a flexible schedule, including weekends and holidays as needed.
Commitment to delivering an outstanding patient dining experience.
Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and fostering an environment where all employees are valued and respected.
Qualifications & Requirements Minimum Education Requirement – Associate’s Degree or equivalent experience. Minimum Management Experience – 2 Years. Minimum Functional Experience – 2 years work experience in food or culinary services.
Seniority Level Not Applicable.
Employment Type Full-time.
Job Function Health Care Provider; Facilities Services; Hospitals and Health Care; Hospitality.
Referrals increase your chances of interviewing at Sodexo by 2x.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr
Sodexo is seeking a highly organized and service-oriented
Patient Services Manager 2
to join our team at NYC Health + Hospitals/Woodhull, a 250‑bed facility located in Brooklyn, NY. This hospital is part of the largest public healthcare system in the country and serves a diverse and dynamic community.
The Food & Nutrition Services department supports inpatient and outpatient care with over 700 meals served daily, utilizing a Cook/Chill meal delivery system and a standard patient tray line operation. The department also provides nourishment to ambulatory care, emergency, behavioral health units, outpatient clinics, and two satellite locations.
Shift & Schedule Shift: 11:00 AM – 7:00 PM or 12:00 PM – 8:00 PM.
Schedule: Rotating weekends (1 weekend per month) and some holidays required.
Responsibilities
Supervise patient meal service operations, including tray line and Cook/Chill service delivery.
Oversee patient food service production, meal rounding, and patient menu reviews.
Serve as a liaison between dietitians, nursing managers, and patient care units.
Manage food and supply purchasing, ordering, and inventory control.
Regularly analyze patient satisfaction data; implement action plans to improve outcomes.
Lead employee scheduling, training, and performance management, including disciplinary processes and documentation.
Maintain compliance with HACCP, Gold Check Standards, food safety, and sanitation protocols.
Train and develop employees in service excellence, safety, and Sodexo operational standards.
Collaborate with the culinary team to quickly resolve food-related issues or complaints.
Participate in patient safety and experience committees and support hospital initiatives.
What We Offer Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training.
Medical, Dental, Vision Care and Wellness Programs.
401(k) Plan with Matching Contributions.
Paid Time Off and Company Holidays.
Career Growth Opportunities and Tuition Reimbursement.
What You Bring
Minimum 2–3 years of food service or patient services management experience; healthcare setting preferred.
Prior experience managing unionized staff strongly preferred.
Strong leadership and interpersonal communication skills.
Experience in staff development and performance management.
Knowledge of HACCP and food safety guidelines; ServSafe certification preferred.
Proficiency in scheduling, purchasing, and operational systems.
Ability to work a flexible schedule, including weekends and holidays as needed.
Commitment to delivering an outstanding patient dining experience.
Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and fostering an environment where all employees are valued and respected.
Qualifications & Requirements Minimum Education Requirement – Associate’s Degree or equivalent experience. Minimum Management Experience – 2 Years. Minimum Functional Experience – 2 years work experience in food or culinary services.
Seniority Level Not Applicable.
Employment Type Full-time.
Job Function Health Care Provider; Facilities Services; Hospitals and Health Care; Hospitality.
Referrals increase your chances of interviewing at Sodexo by 2x.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
#J-18808-Ljbffr