Sodexo
2 days ago Be among the first 25 applicants
About the Role Sodexo is seeking an experienced Patient Experience Manager 2 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE. This position will be dedicated to the CCHS Newark campus (1,039 bed facility) with responsibility for facilitating system virtual meetings. It will act as a resource for the other two campuses but will not require daily travel between campuses.
What You’ll Do
Lead a team of patient experience managers overseeing all food service activities on patient care units.
Deliver outcomes and enhance the patient dining experience.
Round with existing patients, families, and nursing personnel.
Collaborate with hospital clinical and administrative leadership.
Collect, organize, and trend data.
Communicate findings with Nutrition Services and interdisciplinary teams.
Network with other hospitals to identify best practices.
Oversee the Diet Office and supervise hourly staff & patient services staff.
Conduct daily patient meal rounding using Service Depot; interact with patients and nursing staff.
Identify and implement process improvement initiatives to increase patient satisfaction.
Ensure food safety and sanitation compliance.
Oversee patient tray line to ensure meal accuracy.
What We Offer
Competitive salary based on experience, skills, education, and training.
Comprehensive benefits including medical, dental, vision, and wellness programs.
401(k) plan with matching contributions.
Paid Time Off and company holidays.
Career growth opportunities and tuition reimbursement.
What You Bring
Experience working closely with Clinical Nutrition teams.
Act as liaison between dietitians and nurse managers.
Collaborate with other Sodexo Managers to enhance patient and dining experience.
Regularly analyze patient satisfaction data and implement additional measurements and action plans to improve unit performance.
Demonstrate excellent communication and customer service skills.
About Sodexo At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. Your ideas will count and your opinions will be heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Qualifications & Requirements
Minimum Education Requirement: Bachelor’s degree or equivalent experience.
Minimum Functional Experience: 3 years.
Referrals increase your chances of interviewing at Sodexo by 2x.
Get notified about new Experience Manager jobs in Newark, NJ.
#J-18808-Ljbffr
About the Role Sodexo is seeking an experienced Patient Experience Manager 2 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE. This position will be dedicated to the CCHS Newark campus (1,039 bed facility) with responsibility for facilitating system virtual meetings. It will act as a resource for the other two campuses but will not require daily travel between campuses.
What You’ll Do
Lead a team of patient experience managers overseeing all food service activities on patient care units.
Deliver outcomes and enhance the patient dining experience.
Round with existing patients, families, and nursing personnel.
Collaborate with hospital clinical and administrative leadership.
Collect, organize, and trend data.
Communicate findings with Nutrition Services and interdisciplinary teams.
Network with other hospitals to identify best practices.
Oversee the Diet Office and supervise hourly staff & patient services staff.
Conduct daily patient meal rounding using Service Depot; interact with patients and nursing staff.
Identify and implement process improvement initiatives to increase patient satisfaction.
Ensure food safety and sanitation compliance.
Oversee patient tray line to ensure meal accuracy.
What We Offer
Competitive salary based on experience, skills, education, and training.
Comprehensive benefits including medical, dental, vision, and wellness programs.
401(k) plan with matching contributions.
Paid Time Off and company holidays.
Career growth opportunities and tuition reimbursement.
What You Bring
Experience working closely with Clinical Nutrition teams.
Act as liaison between dietitians and nurse managers.
Collaborate with other Sodexo Managers to enhance patient and dining experience.
Regularly analyze patient satisfaction data and implement additional measurements and action plans to improve unit performance.
Demonstrate excellent communication and customer service skills.
About Sodexo At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. Your ideas will count and your opinions will be heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Qualifications & Requirements
Minimum Education Requirement: Bachelor’s degree or equivalent experience.
Minimum Functional Experience: 3 years.
Referrals increase your chances of interviewing at Sodexo by 2x.
Get notified about new Experience Manager jobs in Newark, NJ.
#J-18808-Ljbffr