Synchrony
VP, Portfolio Fraud Manager
Role Summary
The VP, Portfolio Fraud Manager role is responsible for driving analytic insights and fraud initiatives for the full suite of the Lowe’s credit products. This role will work cross functionally to help identify, understand and design innovative fraud strategies to drive the success of the business. The role reports to the Portfolio Credit Leader for Lowe’s and interacts with senior leadership, driving communication of results, initiatives, and process items across the organization. This role will entail project management and collaboration with IT teams, and Lowe’s to drive change/controls within credit and across the client infrastructure and buying platforms. The candidate will be responsible for handling escalations while identifying areas of opportunities. The role’s main objective is to minimize fraud losses while optimizing strategies for a better customer experience across the entire lifecycle from acquisitions, to transactional, and payments fraud.
Essential Responsibilities
Work closely with Lowe’s and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk for both Synchrony and the partner while finding opportunities to grow the portfolio
Help develop & optimize fraud strategies for Lowe’s consumer & Commercial portfolios, in collaboration with Synchrony fraud strategy and infrastructure organizations
Partner with strategy and provide deep analytics to drive advanced targeting strategies
Prepare and present client facing and leadership team presentations to facilitate informed decisions
Collaborate with Lowe’s Asset protection teams to share emerging risks and trends across both companies and provide insight on how to solve
Work closely with Lowe’s with new platform launches and/or changes made to their existing processes to limit/address emerging new risk or allow unwanted gaps to occur
Oversee fraud chargebacks and ensure procedural guidance is being upheld
Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe’s products
Be a leader in driving enhanced strategies, using champion/challenger leanings to manage fraud risk
Responsible for providing clear guidance to the organization on risk appetite and prudent growth
Maintain and develop reporting and ad‑hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations
Engage with cross functional fraud leaders to identify industry trends, new score to leverage, and evolving protection to offer Lowe’s
Drive and influence across leadership levels regarding initiatives and results, as well as participate in strategizing with portfolio credit teams
Ad hoc analytics / insights, validations, remediations
Build for the future by understanding industry, economic and business needs
Maintain effective and credible challenge of critical decisions and business processes
Perform other duties and/or special projects as assigned
Qualifications/Requirements
Bachelor’s degree and 7+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role or in lieu of a Bachelor's degree, 11+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.
3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.
Ability and flexibility to travel for business as required
Desired Characteristics
Natural curiosity and passion to drive change in consumer banking for the better
Advanced programming with SAS, R or Python
Experience analyzing large data sets to derive strategic, segments, actionable credit insights
Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions
Experience developing Consumer / Commercial Fraud (or credit) Strategies
Ability to conduct advanced data analysis and complex designs algorithm
Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
Leadership experience operating at a strategic level as part of a cross functional team
Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree
Salary 135,000.00 - 230,000.00
USD Annual and eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal Authorization Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award‑winning culture for all.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Finance
Referrals increase your chances of interviewing at Synchrony by 2x
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Essential Responsibilities
Work closely with Lowe’s and Synchrony cross functional fraud teams to optimize strategy & policies to help mitigate fraud risk for both Synchrony and the partner while finding opportunities to grow the portfolio
Help develop & optimize fraud strategies for Lowe’s consumer & Commercial portfolios, in collaboration with Synchrony fraud strategy and infrastructure organizations
Partner with strategy and provide deep analytics to drive advanced targeting strategies
Prepare and present client facing and leadership team presentations to facilitate informed decisions
Collaborate with Lowe’s Asset protection teams to share emerging risks and trends across both companies and provide insight on how to solve
Work closely with Lowe’s with new platform launches and/or changes made to their existing processes to limit/address emerging new risk or allow unwanted gaps to occur
Oversee fraud chargebacks and ensure procedural guidance is being upheld
Execute, monitor, and drive process improvement of existing fraud strategies for all Lowe’s products
Be a leader in driving enhanced strategies, using champion/challenger leanings to manage fraud risk
Responsible for providing clear guidance to the organization on risk appetite and prudent growth
Maintain and develop reporting and ad‑hoc analytics with SAS, Tableau and other data tools to draw conclusions and drive recommendations
Engage with cross functional fraud leaders to identify industry trends, new score to leverage, and evolving protection to offer Lowe’s
Drive and influence across leadership levels regarding initiatives and results, as well as participate in strategizing with portfolio credit teams
Ad hoc analytics / insights, validations, remediations
Build for the future by understanding industry, economic and business needs
Maintain effective and credible challenge of critical decisions and business processes
Perform other duties and/or special projects as assigned
Qualifications/Requirements
Bachelor’s degree and 7+ years in a consumer and/or commercial Fraud/Credit/ Risk, Finance, or Analytics role or in lieu of a Bachelor's degree, 11+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services.
3+ years of experience working with statistical tools such as SAS, Model Builder Decision Tree, Knowledge Seeker or others.
Ability and flexibility to travel for business as required
Desired Characteristics
Natural curiosity and passion to drive change in consumer banking for the better
Advanced programming with SAS, R or Python
Experience analyzing large data sets to derive strategic, segments, actionable credit insights
Experience using multiple Fraud Decision Systems (e.g. Credit Bureaus) to make fraud strategy decisions
Experience developing Consumer / Commercial Fraud (or credit) Strategies
Ability to conduct advanced data analysis and complex designs algorithm
Experience using advanced modeling & data mining techniques (e.g. Machine learning, Big Data) to develop/ optimize Fraud strategies
Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders
Leadership experience operating at a strategic level as part of a cross functional team
Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree
Salary 135,000.00 - 230,000.00
USD Annual and eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non‑exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal Authorization Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award‑winning culture for all.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Finance
Referrals increase your chances of interviewing at Synchrony by 2x
#J-18808-Ljbffr