TribolaTech Inc
Information Technology Operations Manager
TribolaTech Inc, San Diego, California, United States, 92189
Information Technology Operations Manager
Our client believes in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. They bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.
Experience
10+ years of experience in Tech support
3+ years in a leadership/managerial role
Job Description
Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands‑on support for company‑wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.
Key Responsibilities
Oversee 24x7 production support teams for affiliates, user technical support, and production job schedules
Assist in the management of policy development and technology planning
Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
Develop, build, and sustain a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
Manage the development, implementation, and maintenance of policies, objectives, short‑and long‑range planning; develop and implement projects and programs to assist in the accomplishment of established goals
Develop effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
Develop IS plans at tactical levels and then follow through on execution of plans; develop system and organizational roadmaps that ensure business and service continuity
Ensure smooth operations of all IT systems and data security
Understand and track applicable regulatory and reporting requirements
Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
Work with senior management to enhance monitoring of critical applications and develop operational run books
Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
Establish a stable performance environment by monitoring and analysing problems
Ensure problems are identified and solved as rapidly and efficiently as possible
Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
Provide estimates, forecasting and work planning assistance
Requirements
Bachelor’s degree or equivalent in Information Technology, or related field
10+ years' experience working in an IT Operations production support role in an enterprise environment
2+ years' leadership experience
Demonstrated experience as a hands‑on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
Familiarity working with enterprise project planning and resourcing
Internal and external customer‑facing production support experience
Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
Knowledgeable with a variety of infrastructure technologies: Windows, VMware
Active Directory
Ability to support 24x7 operations
Detail‑oriented, with superior verbal and written communication skills
Strong critical thinker with problem solving aptitude
Excellent organizational skills with the ability to juggle multiple tasks at once
Proactive mindset
Preferred
ITSM or ServiceNow experience
Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification
TribolaTech Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.
TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.
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Experience
10+ years of experience in Tech support
3+ years in a leadership/managerial role
Job Description
Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands‑on support for company‑wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.
Key Responsibilities
Oversee 24x7 production support teams for affiliates, user technical support, and production job schedules
Assist in the management of policy development and technology planning
Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
Develop, build, and sustain a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
Manage the development, implementation, and maintenance of policies, objectives, short‑and long‑range planning; develop and implement projects and programs to assist in the accomplishment of established goals
Develop effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
Develop IS plans at tactical levels and then follow through on execution of plans; develop system and organizational roadmaps that ensure business and service continuity
Ensure smooth operations of all IT systems and data security
Understand and track applicable regulatory and reporting requirements
Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
Work with senior management to enhance monitoring of critical applications and develop operational run books
Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
Establish a stable performance environment by monitoring and analysing problems
Ensure problems are identified and solved as rapidly and efficiently as possible
Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
Provide estimates, forecasting and work planning assistance
Requirements
Bachelor’s degree or equivalent in Information Technology, or related field
10+ years' experience working in an IT Operations production support role in an enterprise environment
2+ years' leadership experience
Demonstrated experience as a hands‑on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
Familiarity working with enterprise project planning and resourcing
Internal and external customer‑facing production support experience
Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
Knowledgeable with a variety of infrastructure technologies: Windows, VMware
Active Directory
Ability to support 24x7 operations
Detail‑oriented, with superior verbal and written communication skills
Strong critical thinker with problem solving aptitude
Excellent organizational skills with the ability to juggle multiple tasks at once
Proactive mindset
Preferred
ITSM or ServiceNow experience
Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification
TribolaTech Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.
TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.
#J-18808-Ljbffr