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Job Title:
Application Support Engineer FSLA Status (Exempt or Non-exempt):
Exempt Location (City, State):
Houston, TX Reports To:
IT Engineering Manager Direct Reports:
No Company Overview: Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the worlds largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 sites with manufacturing in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 with a revenue of approximately USD $213 billion in 2024. The companys products span smart consumer electronics, cloud and networking solutions, computing, and other components. Foxconn makes 40% of the consumer electronics in daily use. Recently, Hon Hai adopted a 3+3 strategy focusing on electric vehicles, digital health, and robotics, leveraging next-generation communications, AI, and semiconductors, positioning it as an innovator in the 21st century. Hon Hai is committed to environmental sustainability, integrating eco-friendly practices into its operations to serve as a global model for corporate responsibility and environmentally conscious manufacturing. Job Summary: The purpose of this position is to implement new system modules, provide daily support and training to end-users, develop programs and reports, and ensure the seamless operation of educational software applications. The role involves technical support, troubleshooting, collaboration with development teams, and monitoring application performance to enhance educational programs and support system reliability. Duties and Responsibilities: Provide first and second-level technical support for educational software applications, resolving user inquiries promptly. Diagnose and troubleshoot application issues by analyzing logs, error messages, and reports. Collaborate with developers and product teams to resolve complex issues and implement fixes. Monitor application performance and system health, recommending improvements. Maintain detailed documentation of support activities, known issues, and resolutions. Assist in deploying updates, patches, and configuration changes with minimal disruption. Train and guide users and internal teams on application features and troubleshooting. Perform other duties as assigned. Education: Bachelors degree in Computer Science, Information Technology, or related field. Experience: Proven experience in application or technical support, preferably in educational technology. Strong understanding of software applications, databases, and operating systems relevant to educational platforms. Excellent problem-solving skills and the ability to analyze and resolve technical issues. Effective communication skills for interacting with technical teams and non-technical users. Experience with Learning Management Systems such as Moodle, Blackboard, or Canvas. Familiarity with scripting (Python, PowerShell) for support automation. Knowledge of SQL and database management for troubleshooting and data analysis. Certifications like ITIL Foundation or Microsoft Certified: Azure Fundamentals are a plus. Experience working in Agile environments and using ticketing systems like Jira or ServiceNow. EEOC Statement: Foxconn is an equal opportunity employer committed to a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, genetics, or any other protected characteristic under federal, state, or local law. We comply with all applicable laws governing nondiscrimination in employment. #J-18808-Ljbffr
Application Support Engineer FSLA Status (Exempt or Non-exempt):
Exempt Location (City, State):
Houston, TX Reports To:
IT Engineering Manager Direct Reports:
No Company Overview: Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the worlds largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 sites with manufacturing in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 with a revenue of approximately USD $213 billion in 2024. The companys products span smart consumer electronics, cloud and networking solutions, computing, and other components. Foxconn makes 40% of the consumer electronics in daily use. Recently, Hon Hai adopted a 3+3 strategy focusing on electric vehicles, digital health, and robotics, leveraging next-generation communications, AI, and semiconductors, positioning it as an innovator in the 21st century. Hon Hai is committed to environmental sustainability, integrating eco-friendly practices into its operations to serve as a global model for corporate responsibility and environmentally conscious manufacturing. Job Summary: The purpose of this position is to implement new system modules, provide daily support and training to end-users, develop programs and reports, and ensure the seamless operation of educational software applications. The role involves technical support, troubleshooting, collaboration with development teams, and monitoring application performance to enhance educational programs and support system reliability. Duties and Responsibilities: Provide first and second-level technical support for educational software applications, resolving user inquiries promptly. Diagnose and troubleshoot application issues by analyzing logs, error messages, and reports. Collaborate with developers and product teams to resolve complex issues and implement fixes. Monitor application performance and system health, recommending improvements. Maintain detailed documentation of support activities, known issues, and resolutions. Assist in deploying updates, patches, and configuration changes with minimal disruption. Train and guide users and internal teams on application features and troubleshooting. Perform other duties as assigned. Education: Bachelors degree in Computer Science, Information Technology, or related field. Experience: Proven experience in application or technical support, preferably in educational technology. Strong understanding of software applications, databases, and operating systems relevant to educational platforms. Excellent problem-solving skills and the ability to analyze and resolve technical issues. Effective communication skills for interacting with technical teams and non-technical users. Experience with Learning Management Systems such as Moodle, Blackboard, or Canvas. Familiarity with scripting (Python, PowerShell) for support automation. Knowledge of SQL and database management for troubleshooting and data analysis. Certifications like ITIL Foundation or Microsoft Certified: Azure Fundamentals are a plus. Experience working in Agile environments and using ticketing systems like Jira or ServiceNow. EEOC Statement: Foxconn is an equal opportunity employer committed to a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, genetics, or any other protected characteristic under federal, state, or local law. We comply with all applicable laws governing nondiscrimination in employment. #J-18808-Ljbffr