Foxconn Technology Group
Sr. Applications Support Engineer
Foxconn Technology Group, Houston, Texas, United States, 77246
Job Title: Sr. Applications Support Engineer
FSLA Status (Exempt or Non-exempt): Exempt
Location (City, State): Houston, TX
Reports To: IT Engineering Manager
Direct Reports (Yes, No): No
Company Overview:
Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world's largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 and reported a revenue of approximately USD $213 billion in 2024.
The company's diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century.
Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious productions methods.
Job Summary: The purpose of this position is to anage all aspects of the area. This includes personnel performance, advanced problem resolution, working with users to solve system issues, working closely with all IT teams. Interface directly with Global Support Teams. Duties and Responsibilities:
Provide temporary and permanent solutions for any issues that arises with equipment or applications. Manage all Helpdesk personnel and provide instruction and training. Work with other business groups on projects and problem resolution. Coordinate or support IT staff for new project implementations or continuous improvement. Identify and suggest possible improvements for IT services and procedures. Ensure compliance with the activities and projects of subordinates. Keep and improve SLA's and KPI's. Perform other duties as assigned. Education:
Bachelor's degree in IT required. Experience:
2-5 years' experience required with Windows Microsoft Office, OS Environment.
EEOC Statement
Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
FSLA Status (Exempt or Non-exempt): Exempt
Location (City, State): Houston, TX
Reports To: IT Engineering Manager
Direct Reports (Yes, No): No
Company Overview:
Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world's largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 and reported a revenue of approximately USD $213 billion in 2024.
The company's diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century.
Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious productions methods.
Job Summary: The purpose of this position is to anage all aspects of the area. This includes personnel performance, advanced problem resolution, working with users to solve system issues, working closely with all IT teams. Interface directly with Global Support Teams. Duties and Responsibilities:
Provide temporary and permanent solutions for any issues that arises with equipment or applications. Manage all Helpdesk personnel and provide instruction and training. Work with other business groups on projects and problem resolution. Coordinate or support IT staff for new project implementations or continuous improvement. Identify and suggest possible improvements for IT services and procedures. Ensure compliance with the activities and projects of subordinates. Keep and improve SLA's and KPI's. Perform other duties as assigned. Education:
Bachelor's degree in IT required. Experience:
2-5 years' experience required with Windows Microsoft Office, OS Environment.
EEOC Statement
Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.