Enterprise Atlassian Administrator

Job Description

Job Description Description: Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

This is an on-site role located in our Cleveland, Ohio, headquarters.

Position Summary

We are seeking an experienced

Atlassian Enterprise Administrator

to lead the administration, optimization, and expansion of our enterprise-wide Atlassian ecosystem in support of both our

R&D operations

and

enterprise IT systems . This role plays a key part in the success of our

charitable gaming product development lifecycle , helping to enable

high-performing software and hardware engineering teams , as well as

compliance-driven business processes . The administrator will partner across R&D, Enterprise IT, QA, Product Management, Compliance, and Operations to ensure that our Atlassian tools drive agility, collaboration, and traceability.

Our technology stack supports the entire lifecycle of

electronic charitable gaming products

— from

game and systems design

through

hardware and software development ,

regulatory certification ,

deployment , and

field service . Atlassian tools are essential to this ecosystem.

Primary Roles and Responsibilities

Enterprise Atlassian Administration Configure, manage, and optimize

Jira Software ,

Jira Service Management ,

Confluence ,

Bitbucket , and associated plugins to support R&D, ITSM, and business workflows. Manage

Data Center

and

Cloud

Atlassian environments, as applicable. Maintain system health, scalability, and performance through proactive monitoring and upgrades. Own integrations with development tools (e.g. GitHub, Bitbucket Pipelines, Jenkins), identity management (LDAP/AD, SSO), and reporting systems. Support for R&D Lifecycle Design and administer

advanced Jira workflows

supporting:

Agile software and hardware development SQA and compliance tracking Regulatory submission and release management Product deployment and field issue management

Implement

Confluence knowledge bases

for engineering standards, design documentation, and compliance reporting. Partner with R&D teams to enhance collaboration and traceability across the entire product lifecycle. Support for Enterprise IT Manage

Jira Service Management

for ITSM processes such as incident, change, and asset management. Support enterprise project tracking and cross-departmental collaboration. Governance & Compliance Enforce governance standards for tool usage and change management. Ensure data integrity and traceability to meet

regulatory requirements for charitable gaming jurisdictions . Maintain compliance with

internal security policies

and external standards. Continuous Improvement & Innovation Identify and implement opportunities for automation and efficiency gains. Evaluate and introduce new plugins, features, and integrations to support evolving needs. Stay current with

Atlassian product roadmaps

and emerging best practices in R&D and enterprise environments. Requirements: Required Qualifications 4+ years of experience administering Atlassian products in an enterprise or R&D setting. Deep expertise in

Jira Software

and

Confluence

administration. Strong understanding of advanced Jira configurations (workflows, permissions, custom fields, schemes, automation). Experience integrating

Atlassian tools with CI/CD pipelines

(e.g. Jenkins, Bitbucket Pipelines, GitHub). Familiarity with

ITSM best practices

and administering

Jira Service Management . Experience managing user directories (LDAP/AD, SSO/SAML, Crowd). Solid understanding of Agile, DevOps, and compliance-driven development. Preferred Qualifications Atlassian Certified Professional (ACP) in Jira or Confluence Administration. Experience with

Atlassian Data Center

and

Cloud

migrations. Background supporting

regulated environments

(gaming, financial services, healthcare, etc.). Experience with

reporting

and

audit trails

for compliance purposes. Why Join Us? Be a core contributor to the development of cutting-edge

charitable gaming products

used nationwide. Help bridge

enterprise IT

and

R&D innovation , driving process excellence across the organization. Work in a collaborative, fast-paced environment with a mix of

software, hardware, and regulatory disciplines . Enjoy opportunities for professional growth as we modernize and scale our technology stack.